Team Sports Planet, Incorporated Reviews (1)
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Team Sports Planet, Incorporated Rating
Description: Sporting Goods - Retail
Address: 1241 Carpenter Street, Philadelphia, Pennsylvania, United States, 19147
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Review: This involved an internet / phone sales order for some youth baseball uniforms. Sales person showed 9 models of hats and consistently was told they needed to be youth hats. Each time a model was selected the sales rep called back to say it was out of stock, or could not have our embroidery done on it. Finally she aggressively asked us to approve a form online in order to have our hats arrive in time and re-assured us that the hats were youth. When the hats arrived they were clearly adult hats. The sales person ([redacted]) was contacted and informed about the error. She denied the error was her fault. The owner [redacted] was contacted about the error and he as well refused refund or new hats. [redacted]Desired Settlement: We have a tournament in 2 days. The uniforms will not be able to be used as they have different lettering on them and must match. I am requesting $1666.60 as a refund and an additional $329.43 to cover the expedited costs of the new uniforms. We are willing to return these items as well.[redacted]
Business
Response:
See Attachment:
Consumer
Response:
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Review: [redacted]
I am rejecting this response because:
There has been no offer whatsoever to rectify the situation. I was sold 13 youth jerseys and 13 adult hats. This is Team Sports Planets error and [redacted] (Telephone Sales Rep) knew I was ordering for a youth team team. This company took money from a parents and children through deceptive sales tactics and profited as a result.
Best Regards
Consumer
Response:
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Review: [redacted]
I am rejecting this response because:
There is no offer in what is legible from the document. The company continues to be unjustly enriched at the expense of our organization.