Tried to cancel and auto-renew subscription for ITBRAIN services which are not used nor need; the company will only cancel but not provide a refund On the day of the subscription renewal for ITBRAIN monitoring services, our company was charged a total of for a year renewal We called the company to dispute the charge and have the ITBRAIN subscription canceled On the first call attempt we were on hold for minutes and then received a message that we would need to call back and the call was ended On the second call attempt we were told several times about needing to cancel the subscription in advance and that we agreed to the renewal terms when we signed up for the service in early We asked them to provide proof or a signature and advised that our organization changed and that we are not using their service and would like the cancel the subscription We were transferred to a manager who would not help us, provided the same information and then put us on hold at wh
Cancel Subscription This company has an unscrupulous EULA that very much benefits them after days Our company is a small business and we deal with a lot of software companies that allow up to days for a refundThis started back in June when I was looking to upgrade to something for our team which was using several remote productsI had all intention of letting them look at TeamViewer but that didn't happen for many reasons Sometime other things get in the way of small business owners I have four grandchildren that have Chiari Malformation and our year old granddaughter was close to dying in JuneShe has since been in the hospital for another operation and has to go back next week We weren't thinking about business When I got the invoice from TeamViewer I very nicely and politely asked to cancel this subscription I was told I could notI requested to see my contract several times and received no ( zero) responses All I was told was there was nothing they c
This company allows you to use their software for free if it is only for personal use They have accused me of using it commercially, which I am not They have blocked the free use of their software as a trick to get people to buy their program I am a disabled senior who helps out in my community along with family and friends I went through this issue with the company just over years ago when we had Syrian families move into our complexI was helping them out along with my friends and family at the time They blocked me at that point and made the accusation of commercial use I contacted them and sent them the log files they requested and POOF they unblocked me as they did see that I don't use their program for commercial use at all Now they have done the same and when you email them for the free support they say that it can take up to days to respond because it is a free user Well, I have sent several emails to them and they just plain don't respond at all
Teamviewer has attempted a charge of $We were not using the service nor we were aware of automatic renewal,didn't receive any reminder of renewal file number: XXXXXXXXX On 21st August 2017, our company [redacted] of Milton Ontario Canada purchased a pro TeamViewer subscription to perform updates on a client's computers in Houston We upgraded an employee's existing personal TeamViewer accountThe amount was $CAD dollars It was a one year subscription, however, our contract in Houston ended and we no longer had need for TeamViewer software and stopped using it On 20th August 2018, TeamViewer attempted to charge our credit card for the amount of CAD $for another yearOur bank contacted us about the transaction and we declined it We did not receive any renewal reminders nor could we find any way to disable renewals through the TeamViewer portal I contacted a Team Viewer representative by phone and was told TeamViewer would make no further attempts to ch
Its time for the yearly upgrade for us and this company tells us we owe them over $ Our company has been a customer of Teamviewer for years We decided to try out their anti-virus service and paid for full year of it After months tops, we decided that it does not work and it is not for us We called to discuss the details and was under the impression it was all taken care ofWe knew we couldn't get back our money we put into it for the first year, neither did we attempt to Recently (years later) Teamviewer sends us an invoice for years of their antivirus services and tells us our account is in payment default They will not allow us to get our yearly upgrade for Teamviewer and are extremely aggressive in telling us we owe them this moneyThe manager I spoke with was named AllisonThe company refuses to negotiate any resolution other than payment in full They keep a very strict record of what and how much of their product is being used They know we did not use
I have been sent an email requesting paymentI sent an email back telling them the company is no longer viable I have sent emails to the company telling them that the company is no longer in business, yet they continue to request payment for services that I have not used nor have any intentions on using
TeamViewer promises a lifetime of service but forces customers into buying substandard "upgrades" then follows up with shady collection practices TeamViewer promises a lifetime of service but the product fizzles out after a few months and you must spend additional to get a product that works with newer operating systems Therefore the sales promises are deceptive and a breachThe product itself does not work well and does not have robust features like other remote access products It is hard to see remote screens in a teeny tiny out of focus windowThe new version seemed to cause corruption requiring remediation at a significant costThat was bad enough but the shady collection practices by their agent [redacted] to collect on something we never used are leading us to explore damage counterclaimsStop contacting us
I called TeamViewer in October of last year and asked for a quoteI got billed for it and got sent to collections Just like the previous complaints, I called TeamViewer in approximately October of 2017, to get a quote on their premium serviceI got billed on Oct.25th, Invoice number [redacted] for $CADI NEVER agreed to pay for thisThis got sent to collections and I got a VERY rude Larry M calling me today telling me this is going on my credit reportHe actually called me stupid for not paying this and told me not to cry when this goes into my credit reportThat is ridiculous!! I NEVER signed up to pay for anything contractuallyAll I did was talk to a lady on the phone for a quote and now it's getting put on my credit reportPlease fix this!
I have called team viewer for a quote for their service I have called Team viewer for quote of service in November of They email me an invoiceI requested a quoteNow im receiving a letter for a collection agencyI have not agreed to any terms or sign any agreementI called them and they gave me a very nasty attitude and ask me to deal with the collection agencyThe collection agency is not working with me at allI have not used their service at all
License never activated, No refund because outside of days refund window Sun, Jul 1, at 4:PM - I purchased TV subscription but it did not change my status I received and Invoice with a an activation key, key was invalid when adding to the software Attempted to call support around 5:15pm, office closed No option to leave message Invoice number: [redacted] Wen, Jul 4, - Attempted call again offices close for the 4th of JulyLogged into my account to make a support ticketSupport tickets are only allowed for paying customers so I was denied Purchased another software at this time, one with 24/phone support Thu, July 5, - Went back to work, I work overnight and work jobsRequested time off to deal with this and some other issuesI was given July 16th and 17th offCalled several times always was outside of support hours Thu, July 16, - I was able to support, however refund department was not inMade a case over the phone, explaine
didn't work and they did not respond paid for a 1 year subscriptions to the product, it never worked and they never responded to any of my contacts and couldn't get through on the phone so I finally had to file a complaint with PayPal, which they DID NOT respond to either so PayPal refunded my money, not here we are 7 months later and they finally contact me to say I owe them for this or it will be turned over to collections in 7 days, where were you when I told you it didn't work and I needed help, ridiculous service and support
Teamviewer has been holding $of mine without providing any product or service- for yearsDespite numerous emails- they refuse to return my $ Several years ago I signed up for a 7day trial of Teamviewer corporate servicesI decided to go ahead and purchase and Teamviewer (TV) agreed to take a partial payment to start service No license was ever activated, or been used I was hospitalized shortly thereafter, had some financial issues as a result, and wrote TV to inform them that I wouldn't be able to pay the remainder of the balance- and please cancel my order, and refund my money, as no service was ever provided Here is a copy and paste of some email correspondence: Hello Mr [redacted] , Thank you very much for ordering TeamViewerWith this mail we confirm the purchase of the following products: 1x TeamViewer Business License number: XX-XXXXX-XXXXXX-XXXXXX Invoice address: [redacted] ** [redacted] **
Teamviewer advertises free-use for non-business Relying on that, I installed and now am in big problems with my family when they cancel with no warn My name is [redacted] My Teamviewer ID is [redacted] I have been a user for plus years I installed this software relying on the company promise that it was free for personal use I only use it with family members and only for non-commercial purposes per their license NOW my mother (years old) and my brother (ADHD problems) that count on me to support them on the computer can not have that support because it has been turned off Without notice, and without any way to communicate, my usage is now "suspended" for some reason after years and years THe internet rumor is that they have new owners and those owners are trying to force the existing users to pay money because they know we are dependent and relied on their prior promises I will not be visiting my family for many months and so have no opportunity to install
I have been a user of TeamViewer for many years in my IT career Aside from struggles with allowing TeamViewer through certain firewalls in past releases, TeamViewer has proven to be a leader in remote access Now that I own my own IT company, TeamViewer has been a great fit to serve my customers
Sales billed me for services I never agreed to have Turned me over to collections In I requested a quote for service for a premium service Upon talking with he sales rep I declined the service because it was too expensive for a individual license Verbal communication was made and I didn't think I needed to pursue canceling something that I never ordered or requested years later I received an invoice # [redacted] from collections agency with a copy of my invoice I never used this service I have no activity on the account and I didn't even know until that a account was even created for me They have sent me to collections for something that I didn't order or want I have tried talking to internal collections and they agree that the account was never activated and never used but say because of the duration of the matter they can't zero out the invoice that I need to deal with the creditor directly The creditor is rude and says that he can't have the marks r
Tried to cancel and auto-renew subscription for ITBRAIN services which are not used nor need; the company will only cancel but not provide a refund On the day of the subscription renewal for ITBRAIN monitoring services, our company was charged a total of for a year renewal We called the company to dispute the charge and have the ITBRAIN subscription canceled On the first call attempt we were on hold for minutes and then received a message that we would need to call back and the call was ended On the second call attempt we were told several times about needing to cancel the subscription in advance and that we agreed to the renewal terms when we signed up for the service in early We asked them to provide proof or a signature and advised that our organization changed and that we are not using their service and would like the cancel the subscription We were transferred to a manager who would not help us, provided the same information and then put us on hold at wh
Cancel Subscription This company has an unscrupulous EULA that very much benefits them after days Our company is a small business and we deal with a lot of software companies that allow up to days for a refundThis started back in June when I was looking to upgrade to something for our team which was using several remote productsI had all intention of letting them look at TeamViewer but that didn't happen for many reasons Sometime other things get in the way of small business owners I have four grandchildren that have Chiari Malformation and our year old granddaughter was close to dying in JuneShe has since been in the hospital for another operation and has to go back next week We weren't thinking about business When I got the invoice from TeamViewer I very nicely and politely asked to cancel this subscription I was told I could notI requested to see my contract several times and received no ( zero) responses All I was told was there was nothing they c
This company allows you to use their software for free if it is only for personal use They have accused me of using it commercially, which I am not They have blocked the free use of their software as a trick to get people to buy their program I am a disabled senior who helps out in my community along with family and friends I went through this issue with the company just over years ago when we had Syrian families move into our complexI was helping them out along with my friends and family at the time They blocked me at that point and made the accusation of commercial use I contacted them and sent them the log files they requested and POOF they unblocked me as they did see that I don't use their program for commercial use at all Now they have done the same and when you email them for the free support they say that it can take up to days to respond because it is a free user Well, I have sent several emails to them and they just plain don't respond at all
Teamviewer has attempted a charge of $We were not using the service nor we were aware of automatic renewal,didn't receive any reminder of renewal file number: XXXXXXXXX On 21st August 2017, our company [redacted] of Milton Ontario Canada purchased a pro TeamViewer subscription to perform updates on a client's computers in Houston We upgraded an employee's existing personal TeamViewer accountThe amount was $CAD dollars It was a one year subscription, however, our contract in Houston ended and we no longer had need for TeamViewer software and stopped using it On 20th August 2018, TeamViewer attempted to charge our credit card for the amount of CAD $for another yearOur bank contacted us about the transaction and we declined it We did not receive any renewal reminders nor could we find any way to disable renewals through the TeamViewer portal I contacted a Team Viewer representative by phone and was told TeamViewer would make no further attempts to ch
Its time for the yearly upgrade for us and this company tells us we owe them over $ Our company has been a customer of Teamviewer for years We decided to try out their anti-virus service and paid for full year of it After months tops, we decided that it does not work and it is not for us We called to discuss the details and was under the impression it was all taken care ofWe knew we couldn't get back our money we put into it for the first year, neither did we attempt to Recently (years later) Teamviewer sends us an invoice for years of their antivirus services and tells us our account is in payment default They will not allow us to get our yearly upgrade for Teamviewer and are extremely aggressive in telling us we owe them this moneyThe manager I spoke with was named AllisonThe company refuses to negotiate any resolution other than payment in full They keep a very strict record of what and how much of their product is being used They know we did not use
I have been sent an email requesting paymentI sent an email back telling them the company is no longer viable I have sent emails to the company telling them that the company is no longer in business, yet they continue to request payment for services that I have not used nor have any intentions on using
TeamViewer promises a lifetime of service but forces customers into buying substandard "upgrades" then follows up with shady collection practices TeamViewer promises a lifetime of service but the product fizzles out after a few months and you must spend additional to get a product that works with newer operating systems Therefore the sales promises are deceptive and a breachThe product itself does not work well and does not have robust features like other remote access products It is hard to see remote screens in a teeny tiny out of focus windowThe new version seemed to cause corruption requiring remediation at a significant costThat was bad enough but the shady collection practices by their agent [redacted] to collect on something we never used are leading us to explore damage counterclaimsStop contacting us
I called TeamViewer in October of last year and asked for a quoteI got billed for it and got sent to collections Just like the previous complaints, I called TeamViewer in approximately October of 2017, to get a quote on their premium serviceI got billed on Oct.25th, Invoice number [redacted] for $CADI NEVER agreed to pay for thisThis got sent to collections and I got a VERY rude Larry M calling me today telling me this is going on my credit reportHe actually called me stupid for not paying this and told me not to cry when this goes into my credit reportThat is ridiculous!! I NEVER signed up to pay for anything contractuallyAll I did was talk to a lady on the phone for a quote and now it's getting put on my credit reportPlease fix this!
I have called team viewer for a quote for their service I have called Team viewer for quote of service in November of They email me an invoiceI requested a quoteNow im receiving a letter for a collection agencyI have not agreed to any terms or sign any agreementI called them and they gave me a very nasty attitude and ask me to deal with the collection agencyThe collection agency is not working with me at allI have not used their service at all
License never activated, No refund because outside of days refund window Sun, Jul 1, at 4:PM - I purchased TV subscription but it did not change my status I received and Invoice with a an activation key, key was invalid when adding to the software Attempted to call support around 5:15pm, office closed No option to leave message Invoice number: [redacted] Wen, Jul 4, - Attempted call again offices close for the 4th of JulyLogged into my account to make a support ticketSupport tickets are only allowed for paying customers so I was denied Purchased another software at this time, one with 24/phone support Thu, July 5, - Went back to work, I work overnight and work jobsRequested time off to deal with this and some other issuesI was given July 16th and 17th offCalled several times always was outside of support hours Thu, July 16, - I was able to support, however refund department was not inMade a case over the phone, explaine
didn't work and they did not respond paid for a 1 year subscriptions to the product, it never worked and they never responded to any of my contacts and couldn't get through on the phone so I finally had to file a complaint with PayPal, which they DID NOT respond to either so PayPal refunded my money, not here we are 7 months later and they finally contact me to say I owe them for this or it will be turned over to collections in 7 days, where were you when I told you it didn't work and I needed help, ridiculous service and support
Teamviewer has been holding $of mine without providing any product or service- for yearsDespite numerous emails- they refuse to return my $ Several years ago I signed up for a 7day trial of Teamviewer corporate servicesI decided to go ahead and purchase and Teamviewer (TV) agreed to take a partial payment to start service No license was ever activated, or been used I was hospitalized shortly thereafter, had some financial issues as a result, and wrote TV to inform them that I wouldn't be able to pay the remainder of the balance- and please cancel my order, and refund my money, as no service was ever provided Here is a copy and paste of some email correspondence: Hello Mr [redacted] , Thank you very much for ordering TeamViewerWith this mail we confirm the purchase of the following products: 1x TeamViewer Business License number: XX-XXXXX-XXXXXX-XXXXXX Invoice address: [redacted] ** [redacted] **
Teamviewer advertises free-use for non-business Relying on that, I installed and now am in big problems with my family when they cancel with no warn My name is [redacted] My Teamviewer ID is [redacted] I have been a user for plus years I installed this software relying on the company promise that it was free for personal use I only use it with family members and only for non-commercial purposes per their license NOW my mother (years old) and my brother (ADHD problems) that count on me to support them on the computer can not have that support because it has been turned off Without notice, and without any way to communicate, my usage is now "suspended" for some reason after years and years THe internet rumor is that they have new owners and those owners are trying to force the existing users to pay money because they know we are dependent and relied on their prior promises I will not be visiting my family for many months and so have no opportunity to install
I have been a user of TeamViewer for many years in my IT career Aside from struggles with allowing TeamViewer through certain firewalls in past releases, TeamViewer has proven to be a leader in remote access Now that I own my own IT company, TeamViewer has been a great fit to serve my customers
Sales billed me for services I never agreed to have Turned me over to collections In I requested a quote for service for a premium service Upon talking with he sales rep I declined the service because it was too expensive for a individual license Verbal communication was made and I didn't think I needed to pursue canceling something that I never ordered or requested years later I received an invoice # [redacted] from collections agency with a copy of my invoice I never used this service I have no activity on the account and I didn't even know until that a account was even created for me They have sent me to collections for something that I didn't order or want I have tried talking to internal collections and they agree that the account was never activated and never used but say because of the duration of the matter they can't zero out the invoice that I need to deal with the creditor directly The creditor is rude and says that he can't have the marks r