Initial Business Response / [redacted] (1000, 5, 2015/06/09) */ Contact Name and Title: [redacted] (sales mgr) Contact Phone: XXXXXXXXXX Contact Email: [redacted] @hotmail.com Hello [redacted] , I am sorry for your experienceWe are not here to make a customer feel this wayWe try to work with every customer as much as possible to make a deal for them and for us to sell a carWe are not here to keep your deposit and can not return it unless we have the card usedPlease bring in the card used to leave the deposit and we will swipe it back into your cardAlso bring in the original receipt we gave youWe did not do any kind of "fraudulent" as you signed the slip of the depositPlease come in and see me (***) and I will make sure to take care of this issueThank you ***
Initial Business Response /* (1000, 5, 2015/04/24) */
Customer's signed more than twenty twice on paperworkPeople do not sign over twice without asking all the right questionsWe explain everything we do to our customers Customer's credit score and history has gone down due to misuse
Customer needs to built up his credit in-order to get the car/s refinanced, otherwise, the bank/s will ask for a large down payment to compensate for lack of good creditWe are available to help as much as possible but due to credit issues, we will not be able toWe are not at fault for customers personal relationship/sWe are sorry to hear that the customer is no longer with his girlfriend but we had nothing to do with his personal lifePlease let me know if there is anything that I can do to help outThank you *** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/04/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The complaint was filed because in BOTH cars TWO PEOPLE were to be listed as CO SIGNERSCar #X XXXX Jetta was to show *** *** and *** *** ***, in order to build credit
Car #X XXXX Jetta was to show *** *** *** and *** *** ***, that is what was talked about and set up with *** the agent that was working with me and "helping" out
I am not fighting the payments or the financingAll I am questioning is why BOTH NAMES DO NOT appear on the carsDue to this discrepancy by the dealer....I am unable to make the NECESSARY changes on the vehicles to reflect my personal lifeThat is why I made the reportI was TOLD time an dtime again when the purchases were made that BOTH names would appearNeither of the cars show both names...so how is this "HELPING" me or my ex build credit?? And when I called to have that corrected, they began to give me the run around asking me for more money or a separate credit application to add her on? Why must I pay more money for a mistake that was done by the dealer to begin with? That is all I want if that the contracts and ownership show the names correctly so that I may be able to refinance on my own
I understand all the information that was given to me and have kept up with my paymentsTHINKING I was helping build MY credit and *** was building hersCome to find out neither of us are on our actual carsso that is why I am upset with VW of HaywardThey did NOT provide the service that they told me they would
Final Business Response /* (4000, 9, 2015/05/04) */
Everything was placed in front of customers to review and sign as per contractCustomer/s were informed of all paperwork and customer choose to finish the dealI am sorry that it is not how customer wants it to be nowWe review all details with every customer
Final Consumer Response /* (4200, 11, 2015/05/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not believe to be asking for anything HUGE other than for an explanation as to why what was TRANSLATED to me at the time of signing does NOT match what I am being told by VW FinanceI find it difficult to accept the explanation that the so called business states that all was put n front of meIf that was the case, then why doesn't my signature reflect what I was toldIn car #I have no idea why they even had me sign anything if I don't even appear on the vehicleCar #*** signed and she doesn't appear on the vehicleThat is my biggest issue with this so called businessThe fact that I trusted them enough to bring the my business in two vehicles bit me in the endTheir salesman *** is now obvious wanted the sale regardless of the connection with me as the clientThey translated things to their benefit and I figured this out too lateThey are deceitful, disrespectful and unprofessional
Initial Business Response /* (1000, 5, 2015/06/09) */
Contact Name and Title: [redacted] (sales mgr)
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@hotmail.com
Hello [redacted],
I am sorry for your experience. We are not here to make a customer feel this way. We try to work with every...
customer as much as possible to make a deal for them and for us to sell a car. We are not here to keep your deposit and can not return it unless we have the card used. Please bring in the card used to leave the deposit and we will swipe it back into your card. Also bring in the original receipt we gave you. We did not do any kind of "fraudulent" as you signed the slip of the deposit. Please come in and see me ([redacted]) and I will make sure to take care of this issue. Thank you [redacted]
Initial Business Response /* (1000, 5, 2015/09/07) */
This file is with our legal department. Customer signed paperwork by state law and we followed process as set.
Initial Business Response / [redacted] (1000, 5, 2015/06/09) */ Contact Name and Title: [redacted] (sales mgr) Contact Phone: XXXXXXXXXX Contact Email: [redacted] @hotmail.com Hello [redacted] , I am sorry for your experienceWe are not here to make a customer feel this wayWe try to work with every customer as much as possible to make a deal for them and for us to sell a carWe are not here to keep your deposit and can not return it unless we have the card usedPlease bring in the card used to leave the deposit and we will swipe it back into your cardAlso bring in the original receipt we gave youWe did not do any kind of "fraudulent" as you signed the slip of the depositPlease come in and see me (***) and I will make sure to take care of this issueThank you ***
Initial Business Response /* (1000, 5, 2015/04/24) */
Customer's signed more than twenty twice on paperworkPeople do not sign over twice without asking all the right questionsWe explain everything we do to our customers Customer's credit score and history has gone down due to misuse
Customer needs to built up his credit in-order to get the car/s refinanced, otherwise, the bank/s will ask for a large down payment to compensate for lack of good creditWe are available to help as much as possible but due to credit issues, we will not be able toWe are not at fault for customers personal relationship/sWe are sorry to hear that the customer is no longer with his girlfriend but we had nothing to do with his personal lifePlease let me know if there is anything that I can do to help outThank you *** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/04/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The complaint was filed because in BOTH cars TWO PEOPLE were to be listed as CO SIGNERSCar #X XXXX Jetta was to show *** *** and *** *** ***, in order to build credit
Car #X XXXX Jetta was to show *** *** *** and *** *** ***, that is what was talked about and set up with *** the agent that was working with me and "helping" out
I am not fighting the payments or the financingAll I am questioning is why BOTH NAMES DO NOT appear on the carsDue to this discrepancy by the dealer....I am unable to make the NECESSARY changes on the vehicles to reflect my personal lifeThat is why I made the reportI was TOLD time an dtime again when the purchases were made that BOTH names would appearNeither of the cars show both names...so how is this "HELPING" me or my ex build credit?? And when I called to have that corrected, they began to give me the run around asking me for more money or a separate credit application to add her on? Why must I pay more money for a mistake that was done by the dealer to begin with? That is all I want if that the contracts and ownership show the names correctly so that I may be able to refinance on my own
I understand all the information that was given to me and have kept up with my paymentsTHINKING I was helping build MY credit and *** was building hersCome to find out neither of us are on our actual carsso that is why I am upset with VW of HaywardThey did NOT provide the service that they told me they would
Final Business Response /* (4000, 9, 2015/05/04) */
Everything was placed in front of customers to review and sign as per contractCustomer/s were informed of all paperwork and customer choose to finish the dealI am sorry that it is not how customer wants it to be nowWe review all details with every customer
Final Consumer Response /* (4200, 11, 2015/05/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not believe to be asking for anything HUGE other than for an explanation as to why what was TRANSLATED to me at the time of signing does NOT match what I am being told by VW FinanceI find it difficult to accept the explanation that the so called business states that all was put n front of meIf that was the case, then why doesn't my signature reflect what I was toldIn car #I have no idea why they even had me sign anything if I don't even appear on the vehicleCar #*** signed and she doesn't appear on the vehicleThat is my biggest issue with this so called businessThe fact that I trusted them enough to bring the my business in two vehicles bit me in the endTheir salesman *** is now obvious wanted the sale regardless of the connection with me as the clientThey translated things to their benefit and I figured this out too lateThey are deceitful, disrespectful and unprofessional
Initial Business Response /* (1000, 5, 2015/06/09) */
Contact Name and Title: [redacted] (sales mgr)
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@hotmail.com
Hello [redacted],
I am sorry for your experience. We are not here to make a customer feel this way. We try to work with every...
customer as much as possible to make a deal for them and for us to sell a car. We are not here to keep your deposit and can not return it unless we have the card used. Please bring in the card used to leave the deposit and we will swipe it back into your card. Also bring in the original receipt we gave you. We did not do any kind of "fraudulent" as you signed the slip of the deposit. Please come in and see me ([redacted]) and I will make sure to take care of this issue. Thank you [redacted]
Initial Business Response /* (1000, 5, 2015/09/07) */
This file is with our legal department. Customer signed paperwork by state law and we followed process as set.