Dear [redacted] , We're writing in response to your claim of missed service datesWe apologize, that you were unsatisfied with our services after several years as a customerIf you'd like to call our office and ask for a manager, we'd be happy to talk to you about your dissatisfaction and come up with a mutually acceptable resolution Sincerely, Ram Waste Systems Management
Complaint: [redacted] I am rejecting this response because:Ram waste chose to dismiss my requests to pick up trash on our given day, several times in the year I called at least three timesThe last time your Ram employee called me, she stated the truck was at our address on a Tuesday, since they forgot to pick up the previous Monday When I cancelled service recently, this woman stated that I would be charged to pick up their empty trash container Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Our claim is that we were charged inappropriately – that is, the containers were not overly full but RAM just added on charges to get more money Where is the documentation, such as a photo, that there was overflow? We must now photograph our container each time it is put out to protect ourselves against improper charges We are also shocked by the rude and condescending customer service we received when we called to discuss this matter We would like to express that to the company President, but we can’t seem to get any contact information for him, nor did he contact us when we asked for that to happen Lest you think this is an isolated case, we checked on-line reviews of RAM and found many comments from others about rude customer service You can read for yourself at the following link: https://www.google.com/search?as_q=REVIEWS&as_epq=RAM+WASTE&as_oq=&as_eq=&as_nlo...⇄ [redacted] ***
Dear [redacted] , Thank you for writing regarding your leis than satisfactory experience with our companyAs a locallyowned & operated company that cares,we are always looking for ways to improve our operations, and your comments are certainly taken to heart As you can probably understand, the transition from July to August in a college town brings with it an exorbitant amount of move-ins and move-outs, and it is annually one of our busiest times of the yearWith that, it can be extremely difficult tti remove and deliver all of the respective containers on specific daysWe are sorry that, In your case, we wore not able to get your containers removed on the date you specified, but we did make special arrangements to try and retrieve the containers on consecutive days the next time our truck was in the area;Unfortunately, by that time, you had moved out and the containers were locked inside the premiSes — meaning that we still have not been able to retrieve them (which is not your fault)For the reasons listed above, we'd like for you to call our office and ask for a supervisor so that we can get your former landlord's contact information in order to once again arrange a date to retrieve the containersWe apologize for any Inconvenience, and appreciate your understanding during this busy time of the year if you ever choose to use our services again in the future, we'd be happy to offer you a free month in return for your troubles.; Sincerely, Ram Waste Systems Management
Dear [redacted] , We're writing in response to your claim of missed service datesWe apologize, that you were unsatisfied with our services after several years as a customerIf you'd like to call our office and ask for a manager, we'd be happy to talk to you about your dissatisfaction and come up with a mutually acceptable resolution Sincerely, Ram Waste Systems Management
Complaint: [redacted] I am rejecting this response because:Ram waste chose to dismiss my requests to pick up trash on our given day, several times in the year I called at least three timesThe last time your Ram employee called me, she stated the truck was at our address on a Tuesday, since they forgot to pick up the previous Monday When I cancelled service recently, this woman stated that I would be charged to pick up their empty trash container Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Our claim is that we were charged inappropriately – that is, the containers were not overly full but RAM just added on charges to get more money Where is the documentation, such as a photo, that there was overflow? We must now photograph our container each time it is put out to protect ourselves against improper charges We are also shocked by the rude and condescending customer service we received when we called to discuss this matter We would like to express that to the company President, but we can’t seem to get any contact information for him, nor did he contact us when we asked for that to happen Lest you think this is an isolated case, we checked on-line reviews of RAM and found many comments from others about rude customer service You can read for yourself at the following link: https://www.google.com/search?as_q=REVIEWS&as_epq=RAM+WASTE&as_oq=&as_eq=&as_nlo...⇄ [redacted] ***
Dear [redacted] , Thank you for writing regarding your leis than satisfactory experience with our companyAs a locallyowned & operated company that cares,we are always looking for ways to improve our operations, and your comments are certainly taken to heart As you can probably understand, the transition from July to August in a college town brings with it an exorbitant amount of move-ins and move-outs, and it is annually one of our busiest times of the yearWith that, it can be extremely difficult tti remove and deliver all of the respective containers on specific daysWe are sorry that, In your case, we wore not able to get your containers removed on the date you specified, but we did make special arrangements to try and retrieve the containers on consecutive days the next time our truck was in the area;Unfortunately, by that time, you had moved out and the containers were locked inside the premiSes — meaning that we still have not been able to retrieve them (which is not your fault)For the reasons listed above, we'd like for you to call our office and ask for a supervisor so that we can get your former landlord's contact information in order to once again arrange a date to retrieve the containersWe apologize for any Inconvenience, and appreciate your understanding during this busy time of the year if you ever choose to use our services again in the future, we'd be happy to offer you a free month in return for your troubles.; Sincerely, Ram Waste Systems Management