Sign in

TeamWorks

2398 Walsh Avenue, Santa Clara, California, United States, 95051

Sharing is caring! Have something to share about TeamWorks? Use RevDex to write a review
Reviews Business Services TeamWorks

TeamWorks Reviews (%countItem)

Did not provide services expected and continues to hold my company hostage.
I found Xero accounting software online and because I was unfamiliar with the product I called the listed advisors on the Xero page to discuss help setting up my books. *** from Team Works Inc made me believe she knew the software and would be able to help me setup my companies books. She did not know the software and I had to pay an individual elsewhere to set the accounting up for me, she never provided the services I agreed to pay her for. She nor her team obviously knew anything about setting up the books in Xero. She did a batch import from a spreadsheet and that was it. I told her I know longer wish her to be in service to me and I wanted a full refund. She talked to employees of mine and never would ok anything with me the President of the company. Ive repeatedly asked her to stop accessing my private banking account information and she continuous to do so. I have asked Xero to remove her and the y are telling me since *** set up the account I have to get her permission to leave my records alone. I am the owner of this company and for the life of me I dont understand how I am not able to remove her from my software or why she does not remove herself. I would have never in a million years allowed anyone to set up my accounting records and not be able to dismiss them when I felt appropriate. She was to set this up under my name and not hers. I am considering my legal options at this point.

Desired Outcome

No further access to my banking or accounting software, and I would like a full refund of services never rendered.

TeamWorks Response • Oct 01, 2020

is reporting this complaint on behalf of his company, KW Hour Energy. KW Hour Energy signed an agreement on May 4, 2020 for *** for services, which were all performed and completed in May to the satisfaction of ***

*** who is listed as CEO and Director of the entity with the State of California Secretary of State, was established as our point of contact for our work. *** has professional education in accounting and finance and experience as a licensed contractor in multiple states. Our work together developed job costing, bill paying, payroll processing, vendor and customer payment processes, financial statement presentation and overall finance management and reporting for the company. We spent many hours coaching and training *** on the cloud-based systems that were established.

Teamworks and *** of KW Hour Energy worked together through June, at which time *** continued to do the financial accounting on his own.

ALL the accusations and comments in the complaint by *** are inaccurate and not supported by facts or ***

*** is an irrational and erratic individual whom we chose not to work with. *** has sent inflammatory and harassing emails and voice messages. This is just another of his actions. Again, our point of contact for the company, KW Energy, was ***

As requested, Teamworks invited ***@kwhourenergy.com to be the Xero subscriber on 9/23/2020. This was the ONLY time we had accessed the file since June.

We respectfully suggest that *** stop making false comments and disengage in a polite and professional manner.

Customer Response • Oct 05, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
The services were not completed to either of our satisfaction. Because *** has a college background in finance and business he was able to complete the services I hired you to perform. My initial contact with you was because I reached out to you and asked *** his opinion of moving our accounting into you hands. He like me agreed that what you had pitched would be the right resolution to our accounting solution. We made it clear that *** could speak with you about the accounting. There is no excuse not to respond to the President of the Company who employees your services when one reaches out to you. Months went by and your performance was nothing more than data dumping a spreadsheet into the software and then not responding to my emails or calls to your company. At month 3 nothing had been categorized, organized, or started in that direction. Correct, *** had to teach himself the software in order to get the records into an accounting view for the company. *** disregard for speaking to someone who isn't a degreed accountant was obvious by the no responses to my emails or calls. It was the most frustrating time of my business dealing with Team Works. The cost the company was charged by *** was in addition to the terrible decision to add teamworks to our business accounting. I finally was able to speak to *** by using a different than regular phone number and at that point after months of requests to remove herself from a role in our software I was told by her that she felt it was misunderstanding by *** and to let her send us a proposal for ongoing relationships between the two companies. That never got sent to me just like every other service promised was never done. I finally insisted she remove herself from the software and put into my company name as was expected from the very beginning. Without a complaint to the Revdex.com I don't think *** would have to this day released my software.

I have been assured by *** who keeps excellent records of all conversations, that Teamworks did not perform anything we had expected.

Her accusations against my character are defamation and I feel this is totally out of line nor the place to defame someone. To mention my company in order to drag it into the complaint against Teamworks should not be tolerated by the Revdex.com. This is about TeamWorks and my complaint about that company. These personal attacks are uncalled for.

Every comment I made is completely true. Her deflecting her failures and attacking me personally and my company is out of line and I would hope the Revdex.com will protect individuals like myself from fear of reporting issues with companies like hers.

If I am not protected from here defamation then I would rather drop my complaint and will never respect the Revdex.com as a source to gauge companies.

Check fields!

Write a review of TeamWorks

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by adding a photo

TeamWorks Rating

Overall satisfaction rating

Address: 2398 Walsh Avenue, Santa Clara, California, United States, 95051

Phone:

Show more...

Web:

This website was reported to be associated with TeamWorks.




Add contact information for TeamWorks

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated