Tear A Part Auto Recycling

Complaint: [redacted] I am rejecting this response because: wow really, one word DUH!!!!!!!yes I intentionally took head to and machine shop due to the fact the mating surface on the head was NOT FLATThis making it useless.As mentioned before in prior messages, if its NOT FLAT the head is completely useless and CANNOT be used, period.Would you use a useless part that could never work???If the surface is NOT FLAT it wont seal and you burn oil and antifreeze, end of storewhy put a new head on a car if it wont work properly.I am sure you know this if your in the car business.Go ask some of your mechanic friends..I am very offended you actually think I am trying to rip you off, really!!!! Sincerely, [redacted] *

Given the fact that this part was intentionally taken to a machine shop to be washed and altered from the condition in which it was bought, the warranty was voidedHowever, as the camshafts were not washed and still had the paint that was applied to them when purchased, we will offer a partial refund of $If this is not accepted, we will move this issue to arbitration

Please see my response to complaint ID #[redacted]:On the receipt provided to the customer, there is a disclaimer regarding cash/credit back or store credit. In this section, we specify that "Warranty will be void when you open, alter parts and/or remove paint." This policy of marking parts with...

paint that were purchased at our yard was put in place due to the fact that we would have customers who would come in with parts they purchased at another recycling yard and try to get money back or store credit at our store. Every customer is held to this standard of if the paint is missing from the part when they try to return it, then we cannot refund money or issue a store credit even if the part is brought back within the 30 day or 90 day period. The store manager did attempt to work with the customer and offer store credit even though the part was missing the warranty paint. Thank you,Jennifer

Given the fact that this part was intentionally taken to a machine shop to be washed and altered from the condition in which it was bought, the warranty was voided. However, as the camshafts were not washed and still had the paint that was applied to them when purchased, we will offer a partial refund of $40. If this is not accepted, we will move this issue to arbitration.

Complaint: [redacted]
I am rejecting this response because: wow really, one word DUH!!!!!!!yes I intentionally took head to and machine shop due to the fact the mating surface on the head was NOT FLAT. This making it useless.As mentioned before in prior messages, if its NOT FLAT the head is completely useless and CANNOT be used, period.Would you use a useless part that could never work???If the surface is NOT FLAT it wont seal and you burn oil and antifreeze, end of store. why put a new head on a car if it wont work properly.I am sure you know this if your in the car business.Go ask some of your mechanic friends..I am very offended you actually think I am trying to rip you off, really!!!!
Sincerely,
[redacted]