Teased Hair and Body Studio

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

ID [redacted]It is unfortunate the client had a bad experience. However, after several MONTHS of contact via face book she finally booked an appointment. I was leaving town and she insisted after months of communication this was the day she HAD to get in, I then moved clients and rearranged my...

schedule to fit her. I should have known then! I have enclosed screen shot segments of our Facebook conversation, where she describes her hair as very damaged and broken prior to ever visiting my salon. It also shows where she asks about bringing in her own inexpensive extensions bought online, and I explained we could not guarantee them, she agreed to the terms.When she arrived she showed me an extension she wanted her hair to match. She mentioned she had washed them in a violet shampoo to get an Ashey cool tone. They appeared to be in good condition but out of the package. I colored, highlighted and lowlighted her hair to match PERFECTLY. She had a small section in the front where her hair is most damaged, prior to the service, and despite my efforts it grabbed a more Ashey blonde. This was no fault of the salon, her hair was damaged when she came, and she knew this going in, stating she goes blonde all the time and knew what it would do. She wished to continue. She was happy with the lowlights but didn't like the ash color. I explained to her toning would lose the lowlight effect that her extensions had. She then pulled out an ENTIRELEY different set of extensions and said that is what she wanted her hair to look like. I explained that was a completely different color. She insisted that it "matched" Trying to accommodate her I toned the hair. Which did exactly whatI said it would do. She then complained about that which led to ANOTHER procedure which also put me behind schedule by 2 hours. I explained when hair is like hers it would probably fade the ash color out on its own within a few days, she said she knew her hair grabbed gold from her water and that would neutralize the ash. But I was trying to please her, my mistake, she is impossible to please. At the end of the 5.5 hours it took me 2 and half hours OVER scheduled time, and interrupting good clients that were already booked, she seemed happy. We took photos she said she was thrilled and would definitely be back. She even tipped me on her credit card, (proof can be provided if necessary.)I told her NOT to wash her hair for the STANDARD 24-48 hours, and she acknowledged her hair needed a break, and didn't want the toner to come out. She stated "I, will not be washing my hair until Sunday". I told her if she had any problems to contact me Tuesday (the day I would be back) she never complained about scalp irritation or pain and I never saw any signs of irritation or redness even while applying her extensions.I would like to add while she was there, every time I left the room she made snide remarks about me and my ability and intelligence and tried to drag my other stylists and clients into her drama. I didn't know this until after, or would have immediately stopped her service. My following client was so mortified by her treatment of me, she actually tipped me $150 after waiting 2 hours for her scheduled appointment because she felt sorry for me!When the client contacted me approximately 4 hours later (10 pm) she showed me photos of her extensions out(only the ones she washed) and said she washed her hair several times. Against my instructions. I have NEVER had ANYBODY in 19 years have extensions fall out within 5 hours. I did research and contacted my rep via ceil phone. They told me the only thing they knew would cause that is if the tape had gotten wet prior to application. I immediately remembered her telling me she washed them prior to bringing them to me. This probably caused the issue. However, seeing as I did not know this could happen and wanted to be fair to her, I refunded the $40.00 I charged her to put theextensions in. I told her to sleep on it and contact me the following week and we would see what could be done for her.She then messaged me the next day while I was on vacation in FLORIDA which she knew, and knew there was no way I could help her at that point. And after with lengthy debate over her problem said she was considering a Small claims suit. I then told her to contact my attorney, I wanted no more contact with her after that.She is an unfortunate example of a diva type client that expects the world to cater to her. She is a manipulator and I believe she was looking all along for a discount in service even though she really should have been charged double, for the time she took and how she treated me. I absolutely never bullied her, she even states what a NICE person I am right before threatening to sue me while I was on vacation. If there was a bully it was her. Ms. Passive Aggressive. She believed me to be nice and though she could threaten me and scare me into a free hair color. She also mentioned several times how she went to school for hair but had to quit because everyone there was so dumb, and she was smarter than even the instructor, so she wasn't wasting her money. She stated she knew hair and knew the business.Luckily we have hundreds if not thousands of clients who know we operate a professional and fair business, so I don't let the scammer and manipulators bully me.To summarize1. She showed one color of extensions in the beginning of the process and then shifted to another set halfway through. Causing more work and product expense.2. She insulted me and the entire staff repeatedly, in a sooo sweet passive aggressive way.3. She demanded I do a toner, even though I told her she should wait the ash would fade by Monday.4. She damaged her extensions prior to coming in to my salon, unknowingly to me. I refunded her anyway trying to be fair.5. I gave her a discount in the original service charge, it should have been at least $100 more.6. After leaving the salon she did NOT follow the explicit instructions on hair care, causing MORE damage.7. She stated she had another stylist fix it the next day, so if she has chemical burns (WHICH I HIGHLY DOUBT) it is probably from that.Her entire complaint is a false representation of the facts and she has already been refunded for the extensions she screwed up, simply out of good faith.Respectfully[redacted]Owner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

ID [redacted]
It is unfortunate the client had a bad experience. However, after several MONTHS of contact via face book she finally booked an appointment. I was leaving town and she insisted after months of communication this was the day she HAD to get in, I then moved clients and rearranged...

my schedule to fit her. I should have known then! I have enclosed screen shot segments of our Facebook conversation, where she describes her hair as very damaged and broken prior to ever visiting my salon. It also shows where she asks about bringing in her own inexpensive extensions bought online, and I explained we could not guarantee them, she agreed to the terms.When she arrived she showed me an extension she wanted her hair to match. She mentioned she had washed them in a violet shampoo to get an Ashey cool tone. They appeared to be in good condition but out of the package. I colored, highlighted and lowlighted her hair to match PERFECTLY. She had a small section in the front where her hair is most damaged, prior to the service, and despite my efforts it grabbed a more Ashey blonde. This was no fault of the salon, her hair was damaged when she came, and she knew this going in, stating she goes blonde all the time and knew what it would do. She wished to continue. She was happy with the lowlights but didn't like the ash color. I explained to her toning would lose the lowlight effect that her extensions had. She then pulled out an ENTIRELEY different set of extensions and said that is what she wanted her hair to look like. I explained that was a completely different color. She insisted that it "matched" Trying to accommodate her I toned the hair. Which did exactly whatI said it would do. She then complained about that which led to ANOTHER procedure which also put me behind schedule by 2 hours. I explained when hair is like hers it would probably fade the ash color out on its own within a few days, she said she knew her hair grabbed gold from her water and that would neutralize the ash. But I was trying to please her, my mistake, she is impossible to please. At the end of the 5.5 hours it took me 2 and half hours OVER scheduled time, and interrupting good clients that were already booked, she seemed happy. We took photos she said she was thrilled and would definitely be back. She even tipped me on her credit card, (proof can be provided if necessary.)I told her NOT to wash her hair for the STANDARD 24-48 hours, and she acknowledged her hair needed a break, and didn't want the toner to come out. She stated "I, will not be washing my hair until Sunday". I told her if she had any problems to contact me Tuesday (the day I would be back) she never complained about scalp irritation or pain and I never saw any signs of irritation or redness even while applying her extensions.I would like to add while she was there, every time I left the room she made snide remarks about me and my ability and intelligence and tried to drag my other stylists and clients into her drama. I didn't know this until after, or would have immediately stopped her service. My following client was so mortified by her treatment of me, she actually tipped me $150 after waiting 2 hours for her scheduled appointment because she felt sorry for me!When the client contacted me approximately 4 hours later (10 pm) she showed me photos of her extensions out(only the ones she washed) and said she washed her hair several times. Against my instructions. I have NEVER had ANYBODY in 19 years have extensions fall out within 5 hours. I did research and contacted my rep via ceil phone. They told me the only thing they knew would cause that is if the tape had gotten wet prior to application. I immediately remembered her telling me she washed them prior to bringing them to me. This probably caused the issue. However, seeing as I did not know this could happen and wanted to be fair to her, I refunded the $40.00 I charged her to put theextensions in. I told her to sleep on it and contact me the following week and we would see what could be done for her.She then messaged me the next day while I was on vacation in FLORIDA which she knew, and knew there was no way I could help her at that point. And after with lengthy debate over her problem said she was considering a Small claims suit. I then told her to contact my attorney, I wanted no more contact with her after that.She is an unfortunate example of a diva type client that expects the world to cater to her. She is a manipulator and I believe she was looking all along for a discount in service even though she really should have been charged double, for the time she took and how she treated me. I absolutely never bullied her, she even states what a NICE person I am right before threatening to sue me while I was on vacation. If there was a bully it was her. Ms. Passive Aggressive. She believed me to be nice and though she could threaten me and scare me into a free hair color. She also mentioned several times how she went to school for hair but had to quit because everyone there was so dumb, and she was smarter than even the instructor, so she wasn't wasting her money. She stated she knew hair and knew the business.Luckily we have hundreds if not thousands of clients who know we operate a professional and fair business, so I don't let the scammer and manipulators bully me.To summarize1. She showed one color of extensions in the beginning of the process and then shifted to another set halfway through. Causing more work and product expense.2. She insulted me and the entire staff repeatedly, in a sooo sweet passive aggressive way.3. She demanded I do a toner, even though I told her she should wait the ash would fade by Monday.4. She damaged her extensions prior to coming in to my salon, unknowingly to me. I refunded her anyway trying to be fair.5. I gave her a discount in the original service charge, it should have been at least $100 more.6. After leaving the salon she did NOT follow the explicit instructions on hair care, causing MORE damage.7. She stated she had another stylist fix it the next day, so if she has chemical burns (WHICH I HIGHLY DOUBT) it is probably from that.Her entire complaint is a false representation of the facts and she has already been refunded for the extensions she screwed up, simply out of good faith.
Respectfully
[redacted]
Owner

Review: I went to this salon to get my hair done. I wanted blonde highlights with extensions to fill in the front where I have thing hair. I have had this exact same thing done many times before. It takes about 2 hours. I went to this salon for the first time due to my current stylist being out of town. I read their reviews and thought it would be okay. To my horror after 7 brutal hours, 4 chemical processes, and $180 later I finally was able to leave in tears. This women colored my blonde hair brown, then highlighted it blonde, it turned orange, then toned it, it turned blue, then toned it again, it turned the color of mud. My scalp was burning and I have chemical burns on my head. My hair was completely broken off. As for the extensions she put in, the fell out that night, two hours after leaving. my hair was so damaged from the event that the front of my hair is completely broken off now. I actually stopped her at one point and said that I had anxiety about what was going on with my head, she continued and reassured me that the hair falling out wasn't that bad. I had to go and get my hair "fixed" at another salon, there wasn't a ton she could do but she was so mortified by what she saw that she actually said she would help me if I wanted to pursue some sort of justice with this women. When I contacted the business and asked for a refund she said she would give me $40 for the extensions... but that was it. So I paid $140 for my hair to be completely destroyed as well as my self esteem. She went on to call me a con artist and would not refund me. She actually insinuated that my stylist wasn't out of town, and just avoiding me! She then threatened me and said that I could "contact her lawyer". It was all so horrific and depressing. I asked her to do the right thing, and she just bullied me and added on to the anxiety I was already suffering through.To add insult to injury I was starting a new job that following week!Desired Settlement: I would love for her to just refund the $140.

Business

Response:

ID [redacted]It is unfortunate the client had a bad experience. However, after several MONTHS of contact via face book she finally booked an appointment. I was leaving town and she insisted after months of communication this was the day she HAD to get in, I then moved clients and rearranged my schedule to fit her. I should have known then! I have enclosed screen shot segments of our Facebook conversation, where she describes her hair as very damaged and broken prior to ever visiting my salon. It also shows where she asks about bringing in her own inexpensive extensions bought online, and I explained we could not guarantee them, she agreed to the terms.When she arrived she showed me an extension she wanted her hair to match. She mentioned she had washed them in a violet shampoo to get an Ashey cool tone. They appeared to be in good condition but out of the package. I colored, highlighted and lowlighted her hair to match PERFECTLY. She had a small section in the front where her hair is most damaged, prior to the service, and despite my efforts it grabbed a more Ashey blonde. This was no fault of the salon, her hair was damaged when she came, and she knew this going in, stating she goes blonde all the time and knew what it would do. She wished to continue. She was happy with the lowlights but didn't like the ash color. I explained to her toning would lose the lowlight effect that her extensions had. She then pulled out an ENTIRELEY different set of extensions and said that is what she wanted her hair to look like. I explained that was a completely different color. She insisted that it "matched" Trying to accommodate her I toned the hair. Which did exactly whatI said it would do. She then complained about that which led to ANOTHER procedure which also put me behind schedule by 2 hours. I explained when hair is like hers it would probably fade the ash color out on its own within a few days, she said she knew her hair grabbed gold from her water and that would neutralize the ash. But I was trying to please her, my mistake, she is impossible to please. At the end of the 5.5 hours it took me 2 and half hours OVER scheduled time, and interrupting good clients that were already booked, she seemed happy. We took photos she said she was thrilled and would definitely be back. She even tipped me on her credit card, (proof can be provided if necessary.)I told her NOT to wash her hair for the STANDARD 24-48 hours, and she acknowledged her hair needed a break, and didn't want the toner to come out. She stated "I, will not be washing my hair until Sunday". I told her if she had any problems to contact me Tuesday (the day I would be back) she never complained about scalp irritation or pain and I never saw any signs of irritation or redness even while applying her extensions.I would like to add while she was there, every time I left the room she made snide remarks about me and my ability and intelligence and tried to drag my other stylists and clients into her drama. I didn't know this until after, or would have immediately stopped her service. My following client was so mortified by her treatment of me, she actually tipped me $150 after waiting 2 hours for her scheduled appointment because she felt sorry for me!When the client contacted me approximately 4 hours later (10 pm) she showed me photos of her extensions out(only the ones she washed) and said she washed her hair several times. Against my instructions. I have NEVER had ANYBODY in 19 years have extensions fall out within 5 hours. I did research and contacted my rep via ceil phone. They told me the only thing they knew would cause that is if the tape had gotten wet prior to application. I immediately remembered her telling me she washed them prior to bringing them to me. This probably caused the issue. However, seeing as I did not know this could happen and wanted to be fair to her, I refunded the $40.00 I charged her to put theextensions in. I told her to sleep on it and contact me the following week and we would see what could be done for her.She then messaged me the next day while I was on vacation in FLORIDA which she knew, and knew there was no way I could help her at that point. And after with lengthy debate over her problem said she was considering a Small claims suit. I then told her to contact my attorney, I wanted no more contact with her after that.She is an unfortunate example of a diva type client that expects the world to cater to her. She is a manipulator and I believe she was looking all along for a discount in service even though she really should have been charged double, for the time she took and how she treated me. I absolutely never bullied her, she even states what a NICE person I am right before threatening to sue me while I was on vacation. If there was a bully it was her. Ms. Passive Aggressive. She believed me to be nice and though she could threaten me and scare me into a free hair color. She also mentioned several times how she went to school for hair but had to quit because everyone there was so dumb, and she was smarter than even the instructor, so she wasn't wasting her money. She stated she knew hair and knew the business.Luckily we have hundreds if not thousands of clients who know we operate a professional and fair business, so I don't let the scammer and manipulators bully me.To summarize1. She showed one color of extensions in the beginning of the process and then shifted to another set halfway through. Causing more work and product expense.2. She insulted me and the entire staff repeatedly, in a sooo sweet passive aggressive way.3. She demanded I do a toner, even though I told her she should wait the ash would fade by Monday.4. She damaged her extensions prior to coming in to my salon, unknowingly to me. I refunded her anyway trying to be fair.5. I gave her a discount in the original service charge, it should have been at least $100 more.6. After leaving the salon she did NOT follow the explicit instructions on hair care, causing MORE damage.7. She stated she had another stylist fix it the next day, so if she has chemical burns (WHICH I HIGHLY DOUBT) it is probably from that.Her entire complaint is a false representation of the facts and she has already been refunded for the extensions she screwed up, simply out of good faith.Respectfully[redacted]Owner