Teased Hair Salon

Guest originally checked in August for two nights We acknowledge she had a bad experience and wanted to check out after one night She wanted her money back that she had paid, which was our intention, but there were mistakes made which are explained below She did get all her money back that she paid our hotel with an additional $due to our mistakes1) Guest checked into room [redacted] and paid for two nights in cash, $2) Guest wanted full refund, but at the time we did not have that amount of cash in our drawer 3) We attempted to refund her money on her [redacted] debit card ending in ***, but made some errors that had to be corrected4) We did eventually give her $cash back, which was everything that she paid5) We mistakenly charged her debit card $270.99, but refunded back to her $which was $too much6) The charges showed up on her account immediately, but the refunds take from five to ten business days depending on her bank Today is the ninth business day from the transaction, so it is possible she is not seeing all the refunds, yet 7) With the $cash back to her and the extra $we refunded to her debit card, we actually gave her back $too much It is my understanding that her cousin was in room *** and used a [redacted] debit card ending [redacted] which included authorizations, charges and refunds For the same reasons stated above for the use of debit cards, all of the refunds were not showing on the account when they were here at our hotel I have attached that folio which shows a zero balance This person in room was refunded all their money and paid nothing for their stay at our hotel Our hotel is inspected several times a year We apologize for the experience of this guest We are addressing all the concerns the guest had with their stay

The name all the rooms were booked under is [redacted].

Guest originally checked in August 26 for two nights.  We acknowledge she had a bad experience and wanted to check out after one night.  She wanted her money back that she had paid, which was our intention, but there were mistakes made which are explained below.  She did get all her money back that she paid our hotel with an additional $120.99 due to our mistakes. 1)      Guest checked into room [redacted] and paid for two nights in cash, $241.98. 2)      Guest wanted full refund, but at the time we did not have that amount of cash in our drawer.   3)      We attempted to refund her money on her [redacted] debit card ending in [redacted], but made some errors that had to be corrected. 4)       We did eventually give her $241.98 cash back, which was everything that she paid. 5)      We mistakenly charged her debit card $270.99, but refunded back to her $391.98 which was $120.99 too much. 6)      The charges showed up on her account immediately, but the refunds take from five to ten business days depending on her bank.  Today is the ninth business     day from the transaction, so it is possible she is not seeing all the refunds, yet.     7)      With the $241.98 cash back to her and the extra $120.99 we refunded to her debit card, we actually gave her back $120.99 too much.   It is my understanding that her cousin was in room [redacted] and used a [redacted] debit card ending [redacted] which included authorizations, charges and refunds.  For the same reasons stated above for the use of debit cards, all of the refunds were not showing on the account when they were here at our hotel.  I have attached that folio which shows a zero balance.  This person in room 130 was refunded all their money and paid nothing for their stay at our hotel.   Our hotel is inspected several times a year.  We apologize for the experience of this guest.  We are addressing all the concerns the guest had with their stay.

------ Forwarded message ----------From: Howard Johnsons\Harrisburg-Hershey<[email protected]>Date: Wed, Sep 7, 2016 at 3:29 PMSubject: ID # [redacted]To: [redacted]@myRevdex.com.orgDear [redacted], I am following up on a complaint with ID number [redacted].  I received the letter in...

the mail today, September 7.  The customer on the letter, [redacted], did not have a reservation under her name, so I cannot immediately research this incident.  I called her and left a message on her voicemail for her to let me know what name her reservation was under. I will follow up, as soon as possible, and make sure she has whatever money she is due credited to her.   However, that may not occur within ten days from the date of your letter, as I just got the letter today and I don’t have all the information.  I will be away from the hotel the week of September 12 – 16.  I wanted you to know that I plan on resolving this issue, but it may not be until the week of September 19. Regards, Bill R[redacted], General ManagerHoward Johnson Harrisburg/Hershey473 Eisenhower Blvd.Harrisburg, PA 17111717-564-6300717-564-4840 - [email protected]