Teatone Restaurant, INC.

We acknowledge the receipt of your letter dated 12/10/15 regarding the captioned complaint. Please note the following 1-We have been in business here over ten years and have never received any customer complaint. 2-The details of the customer's complaint are not totally correct. We try our best to...

keep our customer happy for recurring business this is especially important under current business environment. In this case, there may be a misunderstanding between the customer and the employee. 3-regarding customer order on Dec 3 2015 (please note the customer's complaint letter states it was Dec 4, 2015. Please see our copy of the customer's order attached). We did apologize to the customer for our late delivery by about 45 minutes but not two hours as the customer claims. To make the customer happy we promised to give 20% off the next order but never promised to give $25 cash discount the next order. 4-On 12/8/2015 the customer called and ordered two combination plates totalling around $25. The customer asked for $25 discount on the order stating that we promised to him earlier. We told him we only agreed to 20% off. Finally the customer accepted our offer to deliver one combination plate to the customer free of charge. The customer was satisfied. 5-We totally understand how important our business reputation is to our business success. Hopefully the above writing will provide a full picture of the episode. Thank you very much for your attention and assistance. We are looking forward to to keeping our excellent business reputation/standing