We acknowledge the receipt of your letter dated 12/10/regarding the captioned complaintPlease note the following 1-We have been in business here over ten years and have never received any customer complaint2-The details of the customer's complaint are not totally correctWe try our best to keep our customer happy for recurring business this is especially important under current business environmentIn this case, there may be a misunderstanding between the customer and the employee3-regarding customer order on Dec (please note the customer's complaint letter states it was Dec 4, Please see our copy of the customer's order attached)We did apologize to the customer for our late delivery by about minutes but not two hours as the customer claimsTo make the customer happy we promised to give 20% off the next order but never promised to give $cash discount the next order4-On 12/8/the customer called and ordered two combination plates totalling around $The customer asked for $discount on the order stating that we promised to him earlierWe told him we only agreed to 20% offFinally the customer accepted our offer to deliver one combination plate to the customer free of chargeThe customer was satisfied5-We totally understand how important our business reputation is to our business successHopefully the above writing will provide a full picture of the episodeThank you very much for your attention and assistanceWe are looking forward to to keeping our excellent business reputation/standing
We acknowledge the receipt of your letter dated 12/10/regarding the captioned complaintPlease note the following 1-We have been in business here over ten years and have never received any customer complaint2-The details of the customer's complaint are not totally correctWe try our best to keep our customer happy for recurring business this is especially important under current business environmentIn this case, there may be a misunderstanding between the customer and the employee3-regarding customer order on Dec (please note the customer's complaint letter states it was Dec 4, Please see our copy of the customer's order attached)We did apologize to the customer for our late delivery by about minutes but not two hours as the customer claimsTo make the customer happy we promised to give 20% off the next order but never promised to give $cash discount the next order4-On 12/8/the customer called and ordered two combination plates totalling around $The customer asked for $discount on the order stating that we promised to him earlierWe told him we only agreed to 20% offFinally the customer accepted our offer to deliver one combination plate to the customer free of chargeThe customer was satisfied5-We totally understand how important our business reputation is to our business successHopefully the above writing will provide a full picture of the episodeThank you very much for your attention and assistanceWe are looking forward to to keeping our excellent business reputation/standing