We spoke with [redacted] and explained that there are no late fees being charged on the accountThe account was charged off in but continues to accrue interestAs a goodwill gesture we offered to waive all of the accrued interest and discuss a settlement on the accountThe customer declinedIf I can be of further assistance, please let me know [redacted]
Ms [redacted] is an excellent customerAs soon as we receivedher complaint our Collections Manager reached out via email to offer assistance.His direct number is [redacted] ***We have also attempted to reach Ms[redacted] by telephone to offer assistanceAs of today we have not received aresponse Our goal is for every consumer to have a good experience with TEBO and we look forward to helping Ms [redacted] If I can be of further assistance please let me know.Bob Bowman
On July 23, 2015, debtors redeemed the [redacted] for $2,Prior to redemption, TEBO advisedthe amount to redeem in detail to debtorTEBO diligently prepared documents and detailed explanations of calculations as requested by debtors.TEBO sent both alpha and numerical explanations of the interest accrued since last payment on July 8, TEBO also sent debtor invoices TEBO paid to the repossession agency to clarify the calculation for repossession fees; such feesare listed on payoff quote as “loan fees”According to debtors signed contract, “Allowed expenses are expenses we pay as a direct result of takingthe vehicle [ ].”All amounts given were proper and accurateTEBO believes it acted in full compliance with state and federal laws and regulationsLet me know if I can be of any further assistance.Bob Bowman
To Whom It May Concern: [redacted] stated she wanted no further calls made to her place of employment, once we received her request we ceased calls to her employer immediatelyWe received $for insurance proceeds after [redacted] ’ vehicle was declared a total lossHer balance remaining after all insurance proceeds were received was $As a goodwill gesture TEBO waived the balance, less her deductible of $500.00, and interest from the date of the last payment made, to the date of lossHer balance is now $We have attempted to resolve this matter with [redacted] directly, but she stated she did not want to speak with anyone from TEBO at this time Please let me know if I may be of further assistance Thank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below In regards to Tebo's response to the complaint, our bankruptcy was discharged on February 25, After the date of a discharge bankruptcycommunication is not prohibited by any State or Federal laws Also, we did received a call from one of Tebo's representative the day before the repossession took placeTherefore, Tebo did initiate communication contrary to the response to this complaint If Tebo is adhering to Bankruptcy laws by not initiating communications regarding the debt, why was the vehicle repossessed if Tebo is currently operating and classifying the debt under a discharged bankruptcyAs stated in my USPS certified mail correspondence, any balance owed will be paid within the coming week Any Repo and Bankruptcy violations will possible be pursued if a resolution is not received Regards, [redacted]
After reviewing the account, as a goodwill gesture we have agreed to purchase this account back from the agency that purchased it in We will also remove the negative reporting and report this account as closed and paid in full on their credit bureaus.If there are further questions, the customer can contact TEBO directly at [redacted] We will be happy to assist them.Regards, [redacted]
To Whom It May Concern: We spoke with [redacted] and explained we do not provide payment bookletsWe have a website where our customers can see their account information, including due dates, payment history, delinquent amounts, etcWe are working with MrHoward to modify his account to a monthly payment frequencyThis will ensure he is always aware of his due date [redacted] was satisfied with this action Please let me know if I may be of further assistance [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID 1 [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. [Provide details of why you are not satisfied with this resolution.] I would like to know at what point do you take the doubled account off my credit .. I know that by the fair reporting act this is illegal.. When I see that it shows up as one account then I will pay the settlement Regards, [redacted] ***
We spoke with [redacted] and explained that there are no late fees being charged on the accountThe account was charged off in but continues to accrue interestAs a goodwill gesture we offered to waive all of the accrued interest and discuss a settlement on the accountThe customer declinedIf I can be of further assistance, please let me know [redacted]
Ms [redacted] is an excellent customerAs soon as we receivedher complaint our Collections Manager reached out via email to offer assistance.His direct number is [redacted] ***We have also attempted to reach Ms[redacted] by telephone to offer assistanceAs of today we have not received aresponse Our goal is for every consumer to have a good experience with TEBO and we look forward to helping Ms [redacted] If I can be of further assistance please let me know.Bob Bowman
On July 23, 2015, debtors redeemed the [redacted] for $2,Prior to redemption, TEBO advisedthe amount to redeem in detail to debtorTEBO diligently prepared documents and detailed explanations of calculations as requested by debtors.TEBO sent both alpha and numerical explanations of the interest accrued since last payment on July 8, TEBO also sent debtor invoices TEBO paid to the repossession agency to clarify the calculation for repossession fees; such feesare listed on payoff quote as “loan fees”According to debtors signed contract, “Allowed expenses are expenses we pay as a direct result of takingthe vehicle [ ].”All amounts given were proper and accurateTEBO believes it acted in full compliance with state and federal laws and regulationsLet me know if I can be of any further assistance.Bob Bowman
To Whom It May Concern: [redacted] stated she wanted no further calls made to her place of employment, once we received her request we ceased calls to her employer immediatelyWe received $for insurance proceeds after [redacted] ’ vehicle was declared a total lossHer balance remaining after all insurance proceeds were received was $As a goodwill gesture TEBO waived the balance, less her deductible of $500.00, and interest from the date of the last payment made, to the date of lossHer balance is now $We have attempted to resolve this matter with [redacted] directly, but she stated she did not want to speak with anyone from TEBO at this time Please let me know if I may be of further assistance Thank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below In regards to Tebo's response to the complaint, our bankruptcy was discharged on February 25, After the date of a discharge bankruptcycommunication is not prohibited by any State or Federal laws Also, we did received a call from one of Tebo's representative the day before the repossession took placeTherefore, Tebo did initiate communication contrary to the response to this complaint If Tebo is adhering to Bankruptcy laws by not initiating communications regarding the debt, why was the vehicle repossessed if Tebo is currently operating and classifying the debt under a discharged bankruptcyAs stated in my USPS certified mail correspondence, any balance owed will be paid within the coming week Any Repo and Bankruptcy violations will possible be pursued if a resolution is not received Regards, [redacted]
After reviewing the account, as a goodwill gesture we have agreed to purchase this account back from the agency that purchased it in We will also remove the negative reporting and report this account as closed and paid in full on their credit bureaus.If there are further questions, the customer can contact TEBO directly at [redacted] We will be happy to assist them.Regards, [redacted]
To Whom It May Concern: We spoke with [redacted] and explained we do not provide payment bookletsWe have a website where our customers can see their account information, including due dates, payment history, delinquent amounts, etcWe are working with MrHoward to modify his account to a monthly payment frequencyThis will ensure he is always aware of his due date [redacted] was satisfied with this action Please let me know if I may be of further assistance [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID 1 [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. [Provide details of why you are not satisfied with this resolution.] I would like to know at what point do you take the doubled account off my credit .. I know that by the fair reporting act this is illegal.. When I see that it shows up as one account then I will pay the settlement Regards, [redacted] ***