Tech 2 U

Review: My complaint is the failure to answer calls, change in price, promises not fulfilled.

The product to repair is my iPad III. It was picked up on 2/13/13. The screen had to be replaced. The iPad was sent to Sacramento for repair. In spite of the many promises I received from the San Diego store to have the iPad repaired and ready for delivery to my house as promised I have not yet the iPad delivered to my house. Today is 2/22/13.Desired Settlement: Have the iPad delivered to my house for a payment of $199 as stated the day after it was delivered. The payment was changed to $229, and as I said my iPad is not at home yet.

Business

Response:

Business' Initial Response

Per the customers request, the iPad is being dropped off today (2/26/13) at the quoted rate of $199. Prior to receiving this complaint from the customer (complaint received on 2/25/13), it was agreed that Tech 2U would be performing the repair at $199. Delivery via UPS to customers home was declined as a faster option, customer opted for personal delivery by Tech 2U technician.

Review: To whom it may concern,

I contacted Tech2U on January 15 about a problem I was having with my computer. I told the gentlemen on the phone that while trying to submit a college form the following message kept coming up, Fatal people code has occurred check system log. On January 16 at 6:15 a [redacted] arrived at my home, he asked me what was the problem. I brought the page up tried to submit with the same message. so he said let me work on it. About 20 minutes called me into the bedroom and asked me to try and submit page using Internet Explorer. Still did not work. He then called his manger who told him that it was the school's computer. I told him when he got here what the problem was and showed him the page. After the phone call he tells me that I owe 90.00 for diagnostic. What diagnostic? I told him the problem he was suppose to fix it. They advetise that they fix HP computers. He told me, stated on receipt that he would come back using the 90.00 and needing more money to fix the problem that he knew only the school could fix. Looking on the back of the receipt enclosed if not satisfied with serivce they would work to remedy the problem. The next day I called the number stated XXX-XXX-XXXX and talked to a technician named [redacted]. I informed him that I was unsatisfied with the service. [redacted] stated that he could save me money if I pay a 30.00 additional to the 90.00 already given to fix the problem already knowing only the school could fix the problem. He then said let me have a manager call. I am still waiting on the call. So I fell to much was taken and nothing was done 90.00 for 20 moniutes worth of work money is not that easy to get I seen no equiopment to fix the computer he seemed to be unprepared and had to call management to helo him. Desired Settlement: I feel I was overcharged for something that I told him and person who took the call in advance. I think that I deserve 45.00 back of my money.

Business

Response:

Business' Initial Response

Contact Name and Title: [redacted] - General MGR

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]@Tech2u.com

We attempted to contact this customer on 1/31/13 at 10:35AM Regarding the Revdex.com complaint. We are more than happy to refund this customer the requested $45.00 if there is a dissatisfaction with service of any kind. In order to process that refund we will need to speak to the customer. I am available from 8AM to 5PM Monday - Friday to speak to. My name is [redacted] and I can be reached at XXX-XXX-XXXX.