Tech Connection

Contacted Landmark to do oil to gas conversion and add a new air conditioning system to our home on Candelwood LakeAfter meeting with other companies who said they cant do the job, we met with Tony at Landmark who said they could do the job no problemHe was correct, Landmark put in a new Propane heat system along with the AC and it works greatDave (I think thats his name) the foreman and crew did a great job, clean and neat

Consumer wants to pursue this as a full complaintHere is consumers desired resolution: I would like Landmark to pay for the $for the 1st repair, and the cost of a follow up visit to make the return grill and duct size larger for better air flow

Regarding the complaint filed by [redacted] We contacted [redacted] on Wed August At that time she emailed me a list of her issues regarding the AC systemWe agreed thru email to set up a service appointment for Saturday morning August At that time our service tech addressed all issues and repaired the issues in the complaintI believe the matter is closed, we have not heard from [redacted] since that dayIf she has more issues we will be happy to address at a mutually agreed time and date As far as we can tell the matter is closed

We have been putting off a new central AC system for about years with our new house and after last year we said we have to get itSaw Landmark's ad about " never had a home we couldnt air condition" and said I should call themSpoke with Chris in the office and he set me up with a nice older gentleman Tony who is the owner of the companyI told him we had several companies say they couldnt do the job because the of the way the house was built and try to sell me systems instead of oneTony said we could definitely do the house with one system and that what they did costing us thousands less the the other quotesThe crew was nice and neat, friendly and did a great jobThey said the job would take days but they did it in

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWill let you know when I received the
checkThanks
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
acceptable to me. I do not say satisfactory because I am extremely dissatisfied that this is the resolution we had to come to. I signed a contract and made my payments due in good faith. They repeatedly failed to live up to their contractual obligations, took several months to correct faulty work/product, ignored repeated calls to them until I got angry with them, refused to correct and complete their work. Since they weren't going to come complete their contract, it only made sense for me to accept that fact and terminate business with them. I am not satisfied at all. But I accept this resolution.I notice that this is the third complaint you have against Landmark Air where they failed to respond to their customer to correct/complete their work, until it dragged on for months and the customers resorted to complaints with the Revdex.com. Why do you still rate them A+? This is a terrible business method for a customer to get stuck with. I certainly wish I had never dealt with them
Sincerely,
*** ***

I contacted Landmark after seeing their Ad in the yellow pagesI spoke to a man named Chris in the office who set up an appointment for an older gentleman named Tony that came out to the house to provide a quote to install a new central air conditioning systemI contacted Landmark after receiving a few other quote from near by competitors but to be honest I didnt like them, they were pushy and seems like they didnt want to be thereTony on the other hand took his time and answered all my questionsLandmark's price was about the same as the others but I did like the face they have been in business since I hired Landmark to install my system in Dec they sent a crew of guys Dave I think was the name they completed the job neatly and quickly in days as promised
Overall it was a pleasure working with Landmark

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The deficiencies in the electrical work are scheduled to be completed on Monday Jan 11. After that the City of [redacted] will need to reinspect the work to ensure it meets code before my CO is issued. 
Only upon receipt of my CO and a check for $200 will I be able to say that this issue has been resolved to my satisfaction.
Sincerely,
[redacted]

OK  No problem  I am mailing check today

Contacted Landmark to do oil to gas conversion and add a new air conditioning system to our home on Candelwood Lake. After meeting with 2 other companies who said they cant do the job, we met with Tony at Landmark who said they could do the job no problem.
He was correct, Landmark put in a new Propane heat system along with the AC and it works great.
Dave (I think thats his name) the foreman and crew did a great job, clean and neat.

Consumer wants to pursue this as a full complaint.
Here is consumers desired resolution:
I would like Landmark to pay for the $174.41 for the 1st repair, and the cost of a follow up visit to make the return grill and duct size larger for better air flow.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is acceptable to...

me.  I do not say satisfactory because I am extremely dissatisfied that this is the resolution we had to come to.  I signed a contract and made my payments due in good faith.  They repeatedly failed to live up to their contractual obligations, took several months to correct faulty work/product, ignored repeated calls to them until I got angry with them, refused to correct and complete their work.  Since they weren't going to come complete their contract, it only made sense for me to accept that fact and terminate business with them.  I am not satisfied at all.  But I accept this resolution.I notice that this is the third complaint you have against Landmark Air where they failed to respond to their customer to correct/complete their work, until it dragged on for months and the customers resorted to complaints with the Revdex.com.  Why do you still rate them A+?  This is a terrible business method for a customer to get stuck with.  I certainly wish I had never dealt with them.
Sincerely,
[redacted]

Worst company ever. Communication zero. You call them, they promise to call you back with schedule, they never call. Leave message after message, they never call until you leave very angry messages. Replaced working but very old AC because of having addition put on house. Finally get them out here to do the job. Installed system, left without a word and without getting it running. Called them back to house, guy gets it running but refuses to balance the system until new room is done. Called again because it's still not working right, several weeks/many calls later they send guy out, who STILL refuses to balance system because even tho addition is nearly done and completely closed in, there's no furniture in there so it won't be right. Tells me to wait longer, even tho we tell him we are sitting in a hot, damp house. Yelled at him, he turned up flow to one vent, tells us to just run the house several degrees colder to compensate. So now sitting in 72 degree living room while daughter's bedroom is over 80 degrees. Running fans around house to blow cool air where needed. Waiting for them to call back, come out and fix things. Still waiting for vent covers after 2 months. Wish I had used ANYONE ELSE.

Regarding the complaint filed by [redacted]
We contacted [redacted] on Wed August 14. At that time she emailed me a list of her issues regarding the AC system. We agreed thru email to set up a service appointment for Saturday morning August 16. At that time our service tech addressed all...

issues and repaired the issues in the complaint. I believe the matter is closed, we have not heard from [redacted] since that day. If she has more issues we will be happy to address at a mutually agreed time and date.
As far as we can tell the matter is closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The deficiencies in the electrical work are scheduled to be completed on Monday Jan 11. After that the City of [redacted] will need to reinspect the work to ensure it meets code before my CO is issued. Only upon receipt of my CO and a check for $200 will I be able to say that this issue has been resolved to my satisfaction.
Sincerely,
[redacted]

We are new to the area, just purchased a house in the New Fairfield area and were looking to install central air conditioning because the house has none. I picked up the yellow pages and started calling contractors to set up estimates. After calling 6 or 7, Landmark and another company were the only 2 that actually answered the phone. I spoke with Chris who set up Tony to come to our house for an estimate. (the other company didn't show up for their appointment, I wont mention the name) Tony was personable and knowledgeable and I felt comfortable with him after telling me he has been in business since 1975.
After receiving our quote in the mail, we promptly signed and returned the contract with the required deposit. Landmark contacted me a few days later when the received the contract and set up the installation for the following week.
The following week a gentleman named Dave who was the job foreman showed up at my house with 3 men on his crew and the install went smooth and they kept me informed the whole time about what was going where and what they were doing. This was in early June. The system worked awesome all summer, everyone I dealt with was professional and nice. They even moved stuff out of my attic for me to make room for the ac equipment because my husband was travelling for work and couldn't do it.
I recommended them to 2 of my neighbors one of which did use Landmark and they are happy with them also.