Tech Doctor

RE: Complaint *** *** *** Dear Ms*** This letter shall serve as response to the allegations made by the consumer *** ***There will be no offer of any further service to the consumer in this matterMrs*** received far more in value than she was billedThe consumer TK
brought her old computer in on November 24, to attempt repairIt was diagnosed and the computer was not repairable for a sufficiently low costTK was given her options at that time, including the cost of the repair or the cost of a data transfer to a new computerShe chose to have her old data files transferred to a computer she would purchase and bring back to usShe returned with the newly purchased computer and was given the option of a data transfer or a data transfer and a new computer set up where we would put her files in order and remove any bloatwareShe did not want to pay for anything other than a raw data transferWe performed that service and placed the old file in a file marked "Old Files" and installed a shortcut on her start up screen to access the filesShe picked up her new computer and her old one on December 4, At that time she was advised all we had done was move her files to the new computerShe returned the computer to the shop stating that her files had not been transferred*** the office manager, showed her where the files were on her desktopShe leftLater that same week, she returned and told ***, the lead technician, that the other files would not openHe advised her to buy Microsoft Office, as that was the program needed to open the files and programs cannot be copied in a data transfer due to their proprietary statusTK left againShe called a day or so later and asked for ***She stated that she was unhappy because the program *** told her to buy did not open the files*** told her to bring the unit back in and we would see what was wrongShe brought it in several hours later*** spent well over minutes showing her where each type of file was locatedShe left the computer with *** and was promised a call back that same day*** spoke to her that day and told her she needed Office not an OS upgradeShe refused to pay for installing Microsoft OfficeIn an attempt to make the client happy, we installed the software free of charge to illustrate how the files would open with that softwareTK had not purchased Microsoft Office, she had purchased a Microsoft Windows upgradeTK came to pick up her computer that day after *** had leftShe at first refused to speak to ***, but relented when she was told he was the only employee here at that time*** tried to explain to her what was done and give her the computer backShe refused to take the computer physically from his handsShe made him place the computer on the desk then picked it up from thereAs he tried to complete the checkout process, she started yelling profanities, including using the F wordAnother customer was in the shop and tried to intervene, asking her to moderate her anger and her languageShe refused, telling the customer to go F himselfThis was witnessed also by one of our contracted laborersThe customer then offered to hold the door for her and she refused, exiting on the line, "Didn't you hear me tell you to f* off?' The incident was recorded by the in house video surveillanceI was called and made aware of the altercationI attempted to call TK that day, she did not answer or return the callWe had not heard from anyone regarding this until she filed the complaint with youPlease contact me at *** ** *** to coordinate any further action needed on that part of The Tech Doctor, LLCSincerely, *** *** The-Tech Doctor

RE: Complaint [redacted] Dear Ms[redacted]
"">This letter shall serve as response to the allegations made by the consumer [redacted]There will be no offer of any further service to the consumer in this matterMrs[redacted] received far more in value than she was billedThe consumer TK brought her old computer in on November 24, to attempt repairIt was diagnosed and the computer was not repairable for a sufficiently low costTK was given her options at that time, including the cost of the repair or the cost of a data transfer to a new computerShe chose to have her old data files transferred to a computer she would purchase and bring back to usShe returned with the newly purchased computer and was given the option of a data transfer or a data transfer and a new computer set up where we would put her files in order and remove any bloatwareShe did not want to pay for anything other than a raw data transferWe performed that service and placed the old file in a file marked "Old Files" and installed a shortcut on her start up screen to access the filesShe picked up her new computer and her old one on December 4, At that time she was advised all we had done was move her files to the new computerShe returned the computer to the shop stating that her files had not been transferred[redacted] the office manager, showed her where the files were on her desktopShe leftLater that same week, she returned and told [redacted], the lead technician, that the other files would not openHe advised her to buy Microsoft Office, as that was the program needed to open the files and programs cannot be copied in a data transfer due to their proprietary statusTK left againShe called a day or so later and asked for [redacted]She stated that she was unhappy because the program [redacted] told her to buy did not open the files[redacted] told her to bring the unit back in and we would see what was wrongShe brought it in several hours later[redacted] spent well over minutes showing her where each type of file was locatedShe left the computer with [redacted] and was promised a call back that same day[redacted] spoke to her that day and told her she needed Office not an OS upgradeShe refused to pay for installing Microsoft OfficeIn an attempt to make the client happy, we installed the software free of charge to illustrate how the files would open with that softwareTK had not purchased Microsoft Office, she had purchased a Microsoft Windows upgradeTK came to pick up her computer that day after [redacted] had leftShe at first refused to speak to [redacted], but relented when she was told he was the only employee here at that time[redacted] tried to explain to her what was done and give her the computer backShe refused to take the computer physically from his handsShe made him place the computer on the desk then picked it up from thereAs he tried to complete the checkout process, she started yelling profanities, including using the F wordAnother customer was in the shop and tried to intervene, asking her to moderate her anger and her languageShe refused, telling the customer to go F himselfThis was witnessed also by one of our contracted laborersThe customer then offered to hold the door for her and she refused, exiting on the line, "Didn't you hear me tell you to f[redacted] off?' The incident was recorded by the in house video surveillanceI was called and made aware of the altercationI attempted to call TK that day, she did not answer or return the callWe had not heard from anyone regarding this until she filed the complaint with youPlease contact me at [redacted] to coordinate any further action needed on that part of The Tech Doctor, LLCSincerely, [redacted] The-Tech Doctor

Complaint: [redacted]
I am rejecting this response because: NO ONE including [redacted] could show me where my files were on my computer and since I STILL have not found them especially since Techdoctor alleges there is a shortcut I seriously doubt they ever transferred them in the first place. [redacted] never explained anything to me. He stood there like a lump on a log making me ask questions that he answered with one word answers. [redacted] told me the apparently wrong program to buy wasting my time ( it took three weeks to come in the mail) and my money. I certainly DID NOT come out on the cheap end in this matter. Techdoctors statements about my so called language are inaccurate to say the least. Before I merely wanted them to show me where the files are that they transferred. I see that this is impossible for them to do because they didn't transfer them but merely charged me for it. What A BIG RIP OF!
Regards,
[redacted]