Tech Liquidators

Initial Business Response / [redacted] (1000, 5, 2016/01/27) */ Our customer purchased a load of Refurbished grade B Apple iPads from a qualified seller on the Techliquidators websiteThe customer contacted us claiming of the units, would not power onThe Techliquidators staff spent time trouble shooting with the customer and informed him that these had been unused for an extended amount of time and they needed to be charged overnight due to depleted batteriesThe customer claimed he did charge them for an extended time but still no power We then had the customer send sample units to the TechLiquidators office for testingThe testing found all units to be in good working order after charging them overnight and a couple powered on right away In this claim the customer says 95% of the units had software issuesFrom the sample units sent to us, none of them had any software issueWhen we spoke with the customer today, he admitted he only had one 2nd hand report of a software issue from a customer they sold it to At this time, Techliquidators must decline this customer's request for a return as we have found the units to be as described in the auction listingThe units will be returned to the customer

Revdex.com: Although I've placed hundreds of bids doesn't mean I purchase a lot, therefore I was surprised with the conditions of the items which clearly was a description having nothing to do with the terms and conditions.I can no longer claim anything since I don't have the merchandise in my hands anymore, which I was hoping to return to Techliquidators whom took over a month to respond, I had to get rid of it and sell it as junk in order to minimize the monetary impact that left on me.I started to bid again on their website, and at least I no longer see the Warehouse from where they shipped the items in question, who by word of mouth had many complaints against.I am ending this complaint and thank Revdex.com for being there for us

bought xbox games as returnedHad Call of Duty games, but about of them had the ring of death, so 100% useless Also they sold a lot of Microsoft office products and noce received they were only the unregistered microsoft key cards which have no value at all They are 100% scamI liked Best Buy but because of the way they scam some honest buyers who are looking to invest their money in something that they can grow their business I won't step into another best buy again nor buy from this siteUnfortunately they are very unethical and dishonest

Initial Business Response / [redacted] (1000, 5, 2014/07/16) */ We have reviewed your concern and your orderThe auction that you bid on and won was listed as returnsThe auction also included the following: Listed product in Returns condition are units that have been sold and returned to our retail locations, or traded in from an end user through our retail and online programsThese units are NOT tested for functionality, and are marketed for sale as goods that are in unknown condition Products have not been tested, and repairs have not been attempted The packaging will be in various states, including: opened, distressed and/or missing The products may not include original packaging and accessories Returns products will most likely function or may retain some functionality from the original equipment manufacturer specifications Products will have signs of use, scratches, dents, physical condition is unknown These units are not inspected, and may be in all ranges of condition, from broken to functional Since your order was received as advertised, and per the terms of the site that were agreed upon, no resolution or refund will be issued Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) As you said earlier that return items are NOT tested for functionality, and are marketed for sale as goods that are in unknown conditionBut how come majority of the items were labeled as defective/broken/non-workingIf something is labelled as broken or non-working, it means that they have been tested for functionality and after testing they were labelled What about missing items which were manifested but were missing in the lot? We buy the items with the believe that tech liquidators is the best buy secondary market and items will not be cherry picked but how come the private sellers like jametronix rip-off the customer by cherry picking from the lot and selling the salvage items as un-tested return (which is totally misinterpretation of the facts)Only cherry picked items can have more than % of broken/ defective itemsThere should be some sorts of accountability measures from the tech liquidators to keep a check on both sellers and buyers to ensure the transparency of the deal We will take our case to any forum to get justice and to alert not to be the victims like us It is again a humble request to kindly resolve our issue [redacted] Perfect Packages, USA Final Business Response / [redacted] (4000, 9, 2014/07/29) */ The labels are placed on items based on how they were acquired however they are still untestedThis auction was delivered as advertised thus a return or refund will not be issued

Initial Business Response /* (1000, 5, 2016/01/27) */
Our customer purchased a load of Refurbished grade B Apple iPads from a qualified seller on the Techliquidators websiteThe customer contacted us claiming of the units, would not power onThe Techliquidators staff spent time trouble
shooting with the customer and informed him that these had been unused for an extended amount of time and they needed to be charged overnight due to depleted batteriesThe customer claimed he did charge them for an extended time but still no power
We then had the customer send sample units to the TechLiquidators office for testingThe testing found all units to be in good working order after charging them overnight and a couple powered on right away
In this claim the customer says 95% of the units had software issuesFrom the sample units sent to us, none of them had any software issueWhen we spoke with the customer today, he admitted he only had one 2nd hand report of a software issue from a customer they sold it to
At this time, Techliquidators must decline this customer's request for a return as we have found the units to be as described in the auction listingThe units will be returned to the customer

Initial Business Response /* (1000, 7, 2016/02/10) */
Thank you for your feedbackWe have investigated your concern and see that you purchased a load of Returns Condition Car Audio Liquidation auction on the Techliquidators websiteYou contacted us claiming all of the items received were
defective and we responded stating that the auction page stated returns conditioned auctions are not inspected and we do not know how many items in a load will be not workingThere is no guarantee that anything on a return condition auction will be in working conditionIt is a risk taken when buying used/returns items
Techliquidators must respectfully decline this customer's request for a return and refund as we have found these units to be as described in the auction listing
Initial Consumer Rebuttal /* (3000, 9, 2016/02/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company never answered my concerns through their own web site customer service, and 02/04/Thursday, I filed my complain here,
02/I just got an email from tech liquidators, the company since I emailed them through their webpage, the email said Your message has been forwarded to the appropriate departmentPlease respond to this email within business days if you do not receive a response
02/08, I got nothing from the company, and emailed them about the issue again, this time they said We apologies for the delay But my question is did you send an itemized list to tl_support@ bestbuy.com and when?
We look forward to your reply, they never tired to really help me in this regard, they never asked me to send an list
I followed everything they told me, and got a phone call want to see some picturesI am going to take some pictures, but straight days heavy snow outside deadly cold, my warehouse is too cold to open as the lock is frozen, I have not taken my pictures yet, yesterday 2/Techliquidators alreay declined this my request for a return and refundEveryone reads this, do you think this company is good enough to work withThey said they were helping me, but in facts they acted otherwiseNot even closes to The average around 30-60% the company saidThey were salvage loads shipped me, not returns techliquidators stated MSRP (Est) $16,352.70, no value at all, and I paid $1,for load trash

bought xbox 360 games as returned. Had 150 Call of Duty games, but about 120 of them had the ring of death, so 100% useless.
Also they sold a lot of Microsoft office products and noce received they were only the unregistered microsoft key cards which have no value at all.
They are 100% scam. I liked Best Buy but because of the way they scam some honest buyers who are looking to invest their money in something that they can grow their business I won't step into another best buy again nor buy from this site. Unfortunately they are very unethical and dishonest.

Initial Business Response /* (1000, 5, 2015/06/16) */
Thank you for contacting us. We have responded to your request via email requesting more information and photos of the damages. Once this is provided we can begin the process of mediating resolutions with the warehouse.
Initial...

Consumer Rebuttal /* (3000, 7, 2015/06/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have sent you photos in the mail. Please let me know if there is anything else you need. Thanks.
Final Consumer Response /* (3000, 11, 2015/06/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
okay I will wait for it. Thanks
Final Business Response /* (1000, 19, 2015/07/09) */
a refund of$600 was issued as of 7-1-15.

Initial Business Response /* (1000, 5, 2016/01/27) */
Our customer purchased a load of Refurbished grade B Apple iPads from a qualified seller on the Techliquidators website. The customer contacted us claiming of the 117 units, 109 would not power on. The Techliquidators staff spent time...

trouble shooting with the customer and informed him that these had been unused for an extended amount of time and they needed to be charged overnight due to depleted batteries. The customer claimed he did charge them for an extended time but still no power.
We then had the customer send 10 sample units to the TechLiquidators office for testing. The testing found all 10 units to be in good working order after charging them overnight and a couple powered on right away.
In this claim the customer says 95% of the units had software issues. From the 10 sample units sent to us, none of them had any software issue. When we spoke with the customer today, he admitted he only had one 2nd hand report of a software issue from a customer they sold it to.
At this time, Techliquidators must decline this customer's request for a return as we have found the units to be as described in the auction listing. The 10 units will be returned to the customer.

I bought xbox headphone condition "new", but 1/2 of it "used", I emailed, no one reply. I called customer service, he did not help anything; I asked to talk to manager, he said "no manager". It is totally dishonest website. I am very disappointed.

Revdex.com:
Although I've placed hundreds of bids doesn't mean I purchase a lot, therefore I was surprised with the conditions of the items which clearly was a false description having nothing to do with the terms and conditions.I can no longer claim anything since I don't have the merchandise in my hands anymore, which I was hoping to return to Techliquidators whom took over a month to respond, I had to get rid of it and sell it as junk in order to minimize the monetary impact that left on me.I started to bid again on their website, and at least I no longer see the Warehouse from where they shipped the items in question, who by word of mouth had many complaints against.I am ending this complaint and thank Revdex.com for being there for us.

The customer has been a registered user of TechLiquidators.com (a liquidation auction site) for over six years.   The buyer has placed hundreds of bids through the years, and in order to place each bid, he has read and clicked his acceptance of the User and Purchase Agreement, as well...

as agreed to these terms several times through the bid and purchase process.  At login: By logging in you acknowledge and accept the terms stated in theUser and Purchase AgreementandTerms of Use At bid placement: By clicking the 'Confirm Bid' button below, you agree to be bound by the User and Purchase Agreement for this purchase and all future interactions with the site. You confirm that you have read and understand the User and Purchase Agreement, and that you intend to comply with the terms of use indicated within. The User and Purchase Agreement outlines the policy for the site, wherein – all sales are as-is, and condition is not guaranteed.  These terms are applicable to every listing that we post, and are agreed to at the time of login, and at the placement of each bid.   3.    Waiver of Detail Receipt. You acknowledge that the number of units of the Listed Products set forth in the listing on the Site is merely an estimate and that the final inventory levels of Listed Product from Best Buy or the Third Party Seller, as applicable, may vary from the number of units set forth in the listing.YOU HEREBY WAIVE ANY OPPORTUNITY TO DETAIL THE RECEIPT OF THE LISTED PRODUCTS DUE TO THE TIME, COST AND OTHER CONSIDERATIONS INVOLVED AS WELL AS THE DEEPLY DISCOUNTED PRICING AT WHICH YOU ARE ACQUIRING THE LISTED PRODUCTS.You agree to the following: (a) you assume the risk that you may not receive all of the Listed Products set forth in the listing; (b) you assume the risk that you may receive more Listed Products than set forth in the listing; and (c) you release Best Buy from any and all claims, demands, actions and causes of action you may have against Best Buy as a result of the discrepancy between the items set forth in the listing and the items you actually receive from Best Buy or the Third Party Seller, as applicable. 4.    Disclaimer of Warranties.THE LISTED PRODUCTS AVAILABLE OR SOLD TO YOU THROUGH THIS SITE ARE PROVIDED AND ARE PURCHASED BY YOU ON AN "AS IS" AND "WITH ALL FAULTS" BASIS. BEST BUY UNDERTAKES NO RESPONSIBILITY FOR THE QUALITY OF THE LISTED PRODUCTS. BEST BUY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE SITE (INCLUDING ALL CONTENT, FUNCTIONS AND INFORMATION) IS PROVIDED AND ALL LISTED PRODUCTS ARE SOLD THROUGH THE SITE ON AN "AS IS" BASIS WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. You hereby acknowledge that you used your own standards to determine the quality and value of the Listed Products. You acknowledge that the Listed Products may be damaged, defective, or otherwise lacking in merchantability and may not be fit for their usual, otherwise-intended purpose. In addition, you hereby acknowledge that Third Party Sellers may fail to perform. Best Buy does not provide any representations or guarantees that Third Party Sellers will complete a transaction. With respect to Third Party Product, it is expressly understood and agreed that Best Buy has no duty to you with regard to transactions through the Site other than those duties expressly outlined in this Agreement. Best Buy does not guarantee any individual Third Party Seller's ability to complete transactions using the Site and makes no representation regarding the creditworthiness or performance of any Third Party Seller. You agree not to hold Best Buy, its affiliates, officers, directors, employees or agents liable for any loss or damage of any sort incurred as the result of your dealing with any Third Party Seller. You may not return any of the Listed Products to Best Buy (or the Third Party Seller, if applicable) for refund, exchange or otherwise. This disclaimer also appears on each auction listing, in order to convey the same principle across the site. Warranties not valid on any TechLiquidators product. All product is sold "AS IS" - cosmetic and operational condition is not guaranteed. Manifest quantities provide a best estimate. Actual quantities may vary. The default description for the auctions sold in Returns condition, as this transaction was – is as follows: Returns Listed product in Returns condition are units that have been sold and returned to our retail locations, or traded in from an end user through our retail and online programs. These units are NOT tested for functionality, and are marketed for sale as goods that are in unknown condition. ·         Products have not been tested, and repairs have not been attempted. ·         The packaging will be in various states, including: opened, distressed and/or missing. ·         The products may not include original packaging and accessories. ·         Returns products will most likely function or may retain some functionality from the original equipment manufacturer specifications. ·         Products will have signs of use, scratches, dents, physical condition is unknown. ·         These units are not inspected, and may be in all ranges of condition, from broken to functional. For products that are sold in Returns condition, we truly do not know what the functional or physical condition will be.  That is the risk that the buyer takes on when purchasing inventory for a fraction of the cost on a liquidation site.  Our buyers will often receive loads that have great yields for functional products, and occasionally purchase a load like this one with a higher percentage of non-functional products.   This buyer has purchased a variety of conditions from us before, including Returns condition loads previously dating back to 2010.  While I can understand the disappointment and fiscal impact for a low-yield load, this is not cause for us to issue a return and have the product sent back to the facility.  If there had been an issue where the product was misrepresented, by us listing it with the wrong condition, then we would have worked with the buyer to resolve the issue.  Since the inventory was represented as unknown condition, it was listed correctly on our site, and sold as-is.  --  Best,  Ed [redacted] Operations Manager

Initial Business Response /* (1000, 5, 2015/06/16) */
Thank you for contacting us. We have responded to your request via email requesting more information and photos of the damages. Once this is provided we can begin the process of mediating resolutions with the warehouse.
Initial Consumer...

Rebuttal /* (3000, 7, 2015/06/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have sent you photos in the mail. Please let me know if there is anything else you need. Thanks.
Final Consumer Response /* (3000, 11, 2015/06/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
okay I will wait for it. Thanks
Final Business Response /* (1000, 19, 2015/07/09) */
a refund of$600 was issued as of 7-1-15.

Initial Business Response /* (1000, 5, 2014/07/16) */
We have reviewed your concern and your order. The auction that you bid on and won was listed as returns. The auction also included the following:
Listed product in Returns condition are units that have been sold and returned to our...

retail locations, or traded in from an end user through our retail and online programs. These units are NOT tested for functionality, and are marketed for sale as goods that are in unknown condition.
Products have not been tested, and repairs have not been attempted.
The packaging will be in various states, including: opened, distressed and/or missing.
The products may not include original packaging and accessories.
Returns products will most likely function or may retain some functionality from the original equipment manufacturer specifications.
Products will have signs of use, scratches, dents, physical condition is unknown.
These units are not inspected, and may be in all ranges of condition, from broken to functional.
Since your order was received as advertised, and per the terms of the site that were agreed upon, no resolution or refund will be issued.
Initial Consumer Rebuttal /* (3000, 7, 2014/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As you said earlier that return items are NOT tested for functionality, and are marketed for sale as goods that are in unknown condition. But how come majority of the items were labeled as defective/broken/non-working. If something is labelled as broken or non-working, it means that they have been tested for functionality and after testing they were labelled.
What about 85 missing items which were manifested but were missing in the lot?
We buy the items with the believe that tech liquidators is the best buy secondary market and items will not be cherry picked but how come the private sellers like jametronix rip-off the customer by cherry picking from the lot and selling the salvage items as un-tested return (which is totally misinterpretation of the facts). Only cherry picked items can have more than 80 % of broken/ defective items. There should be some sorts of accountability measures from the tech liquidators to keep a check on both sellers and buyers to ensure the transparency of the deal.
We will take our case to any forum to get justice and to alert not to be the victims like us.
It is again a humble request to kindly resolve our issue.
[redacted]
Perfect Packages, USA
Final Business Response /* (4000, 9, 2014/07/29) */
The labels are placed on items based on how they were acquired however they are still untested. This auction was delivered as advertised thus a return or refund will not be issued.

Revdex.com:
Although I've placed hundreds of bids doesn't mean I purchase a lot, therefore I was surprised with the conditions of the items which clearly was a false description having nothing to do with the terms and conditions.
I can no longer claim anything since I don't have the merchandise in my hands anymore, which I was hoping to return to Techliquidators whom took over a month to respond, I had to get rid of it and sell it as junk in order to minimize the monetary impact that left on me.
I started to bid again on their website, and at least I no longer see the Warehouse from where they shipped the items in question, who by word of mouth had many complaints against.
I am ending this complaint and thank Revdex.com for being there for us.