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Tech Matrix Info Solutions

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Tech Matrix Info Solutions Reviews (1)

Tech Matrix Info Solutions popped up on my mother's computer while she was on the internet late at night (2:30 am). The pop up said her computer had been infected and needed immediate repair. She clicked the button and the company gained access of her computer. She was then asked for a credit card number to start a contract with the company. They said the charge would be $179.98 to complete the repair. They emailed her a contract to sign and called to get required passwords to her computer. When they called, my Dad heard the call and told my mom to hang up!
I called today to get the charges removed from her CC. The customer service tried to bully me into keeping the contract with them:
-Asked why I was cancelling since they repaired the computer
-Asked if it was magic that they gained access and got the credit card number
-Asked if I knew the potential charges if I took the computer to a repair shop
-Was told there would still be a technician charge since he repaired the computer which I refused
He was unwilling to tell me how they accessed the computer and what they put on the computer for the repair.He got very condescending and stated the same thing over and over again, "We are not authorized to access your computer unless given approval." When I asked how they repaired the computer without authorized access, he stalled and asked if there was anything else he could help me with.
He put me on hold for 5-7 minutes and then had cancelled the contract and the charges.
Charges are supposed to be refunded - have not been at this time.
BEWARE!!!!

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