Tech Surgical, Inc.

The patient received a knee brace and this was billed to insuranceThe knee brace is to be billed with two billing codes, and these codes are listed on his signed purchase agreementThe first knee brace was accidentally billed with only the first main billing code, the second addition code was
omittedThe patient’s father then requested a second brace from the sale repThe signed purchase agreement for the second knee brace also listed the two billing codes to be billedThe second knee brace was billed accurately with the two billing codesWhen the patient’s father received the bill from our company for the second knee brace and it was different from the first, he called to complainWe explained to him about the billing error on the first knee brace and informed him that we have all legal rights to still bill the second billing code on the first knee brace but as a courtesy we will not send in a claimThe father states he spoke to the rep and asked if the cost would be the same and the rep at this time not knowing of the omission of the second billing code answered that it should be the sameWe explained that the second knee brace was properly billed and that he should feel fortunate that the first knee brace was billed at a discountConcerning the first knee brace, we should have submitted a claim for the second addition code and made the claim complete and accurate but instead as a courtesy we chose to be nice and not send a claimLesson learnedAs a second courtesy, we will write off his current balanceTech Surgical Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
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