Tech Today

Hello there, I am responding to this case and here is my sideI repair cell phones for eBay customers as a hobbyI do not make a larger amount of money to be a registered businessThis is something I do during free time after my full time jobThis is something I do for fun and with this customer I told him exactly what happenedI told him that I am going to Washington state and even sent him pictures that I was not able to do anything until I got to Washington stateThe customer became very inpatient and could not wait until I got done driving hours to WashingtonSo, I offered him a full refund, returned his device in the condition I received it and added an extra 30$ to the refund for inconvenienceCustomer should of known that during the repair and shipping process it normally takes around business days to do the whole process In this case longer because he lives in New York and I live in San Diego I also like to add that the device I was repairing was a HTC one Mwhich has a SIM card slot, so the customer was using a backup phone during the repair process or else he would not have a device with a SIM card slotAs soon as he received the device back, he posted the phone up for sale on eBay and I have pictures of the date and time for thatTo me this case falls under the category of "Buyers Remorse" and I will not pay anything to him because he accepted the "inconvenience fee" of 30$

Hello there,
" background: transparent;">I am responding to this case and here is my sideI repair cell phones for eBay customers as a hobbyI do not make a larger amount of money to be a registered businessThis is something I do during free time after my full time jobThis is something I do for fun and with this customer I told him exactly what happenedI told him that I am going to Washington state and even sent him pictures that I was not able to do anything until I got to Washington stateThe customer became very inpatient and could not wait until I got done driving hours to WashingtonSo, I offered him a full refund, returned his device in the condition I received it and added an extra 30$ to the refund for inconvenienceCustomer should of known that during the repair and shipping process it normally takes around business days to do the whole process In this case longer because he lives in New York and I live in San Diego I also like to add that the device I was repairing was a HTC one Mwhich has a SIM card slot, so the customer was using a backup phone during the repair process or else he would not have a device with a SIM card slotAs soon as he received the device back, he posted the phone up for sale on eBay and I have pictures of the date and time for thatTo me this case falls under the category of "Buyers Remorse" and I will not pay anything to him because he accepted the "inconvenience fee" of 30$

Review: After breaking screen on HTC One cell phone, I contracted TechTodayInc to fix said screen for $90. Item was shipped by me on July 11th with a promise of a 48 hour turnaround repair time. After a week, I contacted TechTodayInc no response. I contacted them again several days later I was told, it is competed and ready to ship Monday morning. were waiting on replacement screens to come in. arrived today and your device is done. This was on July 26. I was then sent a USPS tracking number for the shipment. Upon further inspection, it was a pre-shipment tracking number. The phone was never repaired or shipped. After he issued a full-refund and a $30 "Inconvenience Fee" I was again told over and over that the un-repaired phone would be shipped ASAP. I received the phone back on August 2, 2014. I have several eBay emails of TechTodayInc consistently lying and displaying no accountability, customer care, or overall sound business practices.Desired Settlement: I am requesting additional monies for one month of cell-service ($60), the $10 shipping fee I incurred. And $500 for lost business and communication with friends, family, and associates.

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Response:

Hello there,