Tech Toys USA LLC

Complaint: [redacted] I am rejecting this response because:mThe person that sold me the product did not tell me there was options for itHe sold me the product telling me the camera would be able to rotate as the drone hovered.When I contact the owner he did not give me an option to take pictures and send to himThis is just another lieI have all the emails from himHe told me I could come back with an appointment to show him the fire damage.I would have gladly taken pictures for him.That still leaves the camera that was misrepresented to me Sincerely, [redacted]

***PLEASE SEE ATTACHED***As I attached our conversation between Mr [redacted] , we would like to inspect the defected product/part before we take an actionUnfortunately, dear valued customer is not willing to send or bring item backHe did not even proof with photosUnfortunately, we do not have return option in our sales policyThis information is posted at our locations and on the customer's receiptI also added a copy for your recordsThis product may come with different camera optionThis customer choose 1080P external camera during his purchaseNo one lied himWe repeated this information in our e-mail conversation but dear valued customer would not cooperate with our resolution offersPlease review our conversation between customerHis options are clearly stated to him multiple timesThank you for your time, Sincerely, Ozgur K [redacted] Member of Tech Toys USA, LLC

Complaint: ***
I am rejecting this response because:The owner never gave me an option of taking pictures of the item that caught on fireHe took the stand that I had to drive hours on appointment to take the product back to himI will take pictures and send them to him today.That still leaves the camera, I was told the product that I was buying had a camera that would turn while the drone hoveredThis is wheather he lied of didn’t know what he was talking aboutNone the less I took him at his word and bought the drone because of that
Sincerely,
*** ***

Unfortunately, we did not receive the product/parts from the valued customerWe still did not even receive the product imagesIt is impossible for us to take an action without any credible evidenceWe are willing to help our customer as long as he brings or ships the product back. Thank you for your time, Sincerely, Ozgur K*** Member of Tech Toys USA, LLC

Complaint: [redacted]
I am rejecting this response because:mThe person that sold me the product did not tell me there was 3 options for it. He sold me the product telling me the camera would be able to rotate as the drone hovered.When I contact the owner he did not give me an option to take pictures and send to him. This is just another lie. I have all the emails from him. He told me I could come back with an appointment to show him the fire damage.I would have gladly taken pictures for him.That still leaves the camera that was misrepresented to me. 
Sincerely,
[redacted]

[redacted]PLEASE SEE ATTACHED[redacted]As I attached our conversation between Mr. [redacted], we would like to inspect the defected product/part before we take an action. Unfortunately, dear valued customer is not willing to send or bring item back. He did not even proof with photos. Unfortunately, we do not...

have return option in our sales policy. This information is posted at our locations and on the customer's receipt. I also added a copy for your records. This product may come with 3 different camera option. This customer choose 1080P external camera during his purchase. No one lied him. We repeated this information in our e-mail conversation but dear valued customer would not cooperate with our resolution offers. Please review our conversation between customer. His options are clearly stated to him multiple times. Thank you for your time, Sincerely, Ozgur K[redacted] Member of Tech Toys USA, LLC