Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] [redacted]
To, [redacted] In response to the complaint (ID# [redacted] ) In order to resolve the matter we have processed the refund for the remaining amount of $Attached are the receipts for the entire refund amount ($696) for your reference If you have any further questions or would like to discuss this matter further, please feel free to contact us at ###-###-#### Kind Regards, [redacted]
[redacted] In response to the complaint (ID# [redacted] ) It is with great concern and regret that we received your email outlining the problem that the customer had with our serviceFirst and foremost, TechVantedge would like to apologize for the inconvenienceThank you for bringing this matter to our attention [redacted] called TechVantedge on January **, for Kaspersky issue and Slowness issue on the computer with under an impression that we are KasperskyOur agents clearly mention the name "TechVantedge" in the beginning of every call we receive to ensure customers are aware of the fact that we are a third party technical support companyWe did not state that we are or affiliated with Kaspersky in any wayAlso while making the payments customers are directed to our website and are requested to read the terms and conditions before making an online paymentAlso on the credit card statement our name as TechVantedge Incappears under the charge [redacted] was offered a subscription of $for days unlimited technical support } for one computer onlyWe also found that his computer had a lot of junk files and there were some software corruption due to which the Softwares were not responding efficientlyWe repaired that, fixed the Slowness Issue, Kaspersky issue, optimized the computer, and cleaned the junk dataAfter the issues were resolved we request the consumer to send us a resolution confirmation email on our support email address so the case can be closed and to know if customer is completely satisfied with the services provided [redacted] confirmed the issue resolution via emailAttached is the Resolution Confirmation Email received from him We called [redacted] on February **, to resolve the matterOut of the total amount of $he agreed to pay $as one time fix charge and optimization charge for the computerWe have processed the refund of $Attached is the Refund Confirmation Email received from him We offer excellent services to all our customersIf you have any further questions or would like to discuss this matter further, please feel free to contact us at ###-###-####.Kind Regards, [redacted] ?
To, [redacted] In response to the complaint (ID# [redacted] ) It is with great concern and regret that we received your email outlining the problem that the customer had with our serviceFirst and foremost, TechVantedge would like to apologize for the inconvenienceThank you for bringing this matter to our attention [redacted] called Techvantedge on October **, for AVG installation issue and he wanted to optimize/clean up the computer as someone from [redacted] Support (TFN ###-###-####) called him and accessed his computer and they charged him $So he was concerned whether his computer has been infected or corrupted by any chance because he received a call from someone from [redacted] Support (TFN ###-###-####) and worked upon his computer but did not fix the problemWe took the remote access of his computer and found that his computer was still in control with themWe also found that his computer had a lot of junk files and there were some software corruption due to which the Softwares were not responding efficiently [redacted] [redacted] was offered a subscription of $ ($+ $+ $= $497) for days (x = Days) unlimited technical support for one computer only and authorized Techvantedge to charge $Post receiving the payment, we removed unwanted softwares , fixed the slowness issue, AVG installation issue, optimized the computer, and cleaned the junk dataAfter the issues were resolved we request the consumer to send us a resolution confirmation email on our support email address so the case can be closed and to know if customer is completely satisfied with the services provided [redacted] confirmed the issue resolution via emailAttached is the Resolution Confirmation Email received from him We did not charge any payment of $to [redacted] So we request [redacted] to contact the concerned company about this payment We offer excellent services to all our customersIf you have any further questions or would like to discuss this matter further, please feel free to contact us at ###-###-#### Kind Regards, Customer Service TechVantedge Inc [redacted] [redacted] [redacted] [redacted] ***
As per the discussion with [redacted] , Out of the total amount of $398.00, we have deducted a charge of $as one time fix & optimization charge and we have processed the refund of $Attached are the refund receipts and refund email received by [redacted] in order to resolve this complaint with Revdex.comKind Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedAlthough I disagree with Tech Vantedge that the $was for months unlimited service for 2-computers On March **, after I was called by [redacted] Tech Vantedge would not work on my computer until I paid the $for the [redacted] program he said I needed and I was the one that told [redacted] that my renewal would be up on April **, because the paper [redacted] sent me who was the salesman I spoke with on April **, wrote on my computer I had days of unlimited service The $was for unlimited service for 2-computers for one year If my computer was in such bad shape then that does not say a lot for their company as I had a contract with them from April **, and they had worked on both my computers and the last time they serviced my computers was on January **, for maintenance and [redacted] worked on both computers Sincerely, [redacted]
To, [redacted] In response to the complaint (ID# [redacted] ) It is with great concern and regret that we received your email outlining the problem that the customer had with our servicesFirst and foremost, TechVantedge would like to apologize for the inconvenienceThank you for bringing this matter to our attention [redacted] called TechVantedge on April **, for McAfee issue and slowness issue on the computer with under an impression that we are McAfeeOur agents clearly mention the name "TechVantedge" in the beginning of every call we receive to ensure customers are aware of the fact that we are a third party technical support companyWe did not state that we are or affiliated with McAfee or Microsoft in any wayAlso while making the payments customers are directed to our website and are requested to read the terms and conditions before making an online paymentAlso on the credit card statement our name as TechVantedge Incappears under the charge [redacted] *** [redacted] was offered a subscription of $for days unlimited technical support ($– days support, $– days support, $– days support & $– days support) for one computer onlyWe also found that her computer had a lot of junk files and there were some software corruption due to which the Softwares were not responding efficientlyWe repaired that, fixed the slowness issue, McAfee issue, optimized the computer, and cleaned the junk dataAttached is the Case Closure Email received from the customer In order to resolve this matter, Out of the total amount of $696.00, we will keep only $as one time fix charge because the issue was fixed and computer was optimized by Techvantedge and we will process the refund of $ We offer excellent services to all our customersIf you have any further questions or would like to discuss this matter further, please feel free to contact us at ###-###-#### Kind Regards, [redacted] [redacted] [redacted] *** [redacted] ***
To, [redacted] In response to the complaint (ID# [redacted] ) In order to resolve the matter we have processed the refund for the remaining amount of $Attached are the receipts for the entire refund amount ($298) for your reference If you have any further questions or would like to discuss this matter further, please feel free to contact us at ###-###-#### Kind Regards, Customer Service [redacted] [redacted] [redacted] *** [redacted] ***
In response to the complaint (ID# [redacted] ) It is with great concern and regret that we received your email outlining the problem that the customer had with our serviceFirst and foremost, TechVantedge would like to apologize for the inconvenienceThank you for bringing this matter to our attention [redacted] / [redacted] called Techvantedge on October **, for [redacted] scan issue with under an impression that we are [redacted] Our agents clearly mention the name "TechVantedge" in the beginning of every call we receive to ensure customers are aware of the fact that we are a third party technical support companyWe did not state that we are or affiliated with [redacted] in any wayAlso while making the payments customers are directed to our website and are requested to read the terms and conditions before making an online paymentAlso on the credit card statement our name as TechVantedge Incappears under the charge We also found that her computer had a lot of junk files and there were some software corruption due to which the Softwares were not responding efficientlyWe repaired that, fixed the slowness issue, [redacted] scan issue, optimized the computer, and cleaned the junk dataAfter the issues were resolved we request the consumer to send us a resolution confirmation email on our support email address so the case can be closed and to know if customer is completely satisfied with the services provided [redacted] / [redacted] confirmed the issue resolution via emailAttached is the Resolution Confirmation Email received from her In order to resolve the matter, we have processed full refund of $to [redacted] / [redacted] Out of the total amount of $597.00, we have processed the refund of $on the same CC/DC ending with [redacted] which was used to make the payment and the remaining refund of $has been processed through CheckAttached are all the refund receipts for your reference We offer excellent services to all our customersIf you have any further questions or would like to discuss this matter further, please feel free to contact us at ###-###-#### Kind Regards, Customer Service [redacted] ***
It is with great concern and regret that we received your email outlining the problem that the customer had with our serviceFirst and foremost, TechVantedge would like to apologize for the inconvenienceThank you for bringing this matter to our attention [redacted] called TechVantedge on November **, for SkyDrive issue and Slowness issue on the Windows computer [redacted] was offered a subscription of $for days (days + days) unlimited technical support for one computer onlyWe also found that his computer had a lot of junk files and there were some software corruption due to which the Softwares were not responding efficientlyWe repaired that, fixed the Slowness Issue, SkyDrive issue, optimized the computer, and cleaned the junk dataAttached is the Case Closure Email received from the customer We offer excellent services to all our customersIf you have any further questions or would like to discuss this matter further, please feel free to contact us at ###-###-#### Kind Regards, [redacted] ***
It is with great concern and regret that we received your email outlining the problem that the customer had with our serviceFirst and foremost, TechVantedge would like to apologize for the inconvenienceThank you for bringing this matter to our attention **/ [redacted] called TechVantedge on February **, for browser issue with under an impression that we are McAfeeOur agents clearly mention the name "TechVantedge" in the beginning of every call we receive to ensure customers are aware of the fact that we are a third party technical support companyWe did not state that we are or affiliated with McAfee in any wayAlso while making the payments customers are directed to our website and are requested to read the terms and conditions before making an online paymentAlso on the credit card statement our name as TechVantedge Incappears under the charge **/ [redacted] was offered a subscription of $for days unlimited technical support for one computer onlyWe also found that her computer had a lot of junk files and there were some software corruption due to which the Softwares were not responding efficientlyWe repaired that, fixed the slowness issue, browser issue, optimized the computer, and cleaned the junk dataAfter the issues were resolved we request the consumer to send us a resolution confirmation email on our support email address so the case can be closed and to know if customer is completely satisfied with the services provided**/ [redacted] confirmed the issue resolution via emailAttached is the Resolution Confirmation Email received from him In order to resolve the matterWe have given full refund of $to **/ [redacted] ***Attached is the refund receipt We offer excellent services to all our customersIf you have any further questions or would like to discuss this matter further, please feel free to contact us at ###-###-#### Kind Regards, [redacted] ***
To, [redacted] In response to the complaint (ID# [redacted] ) It is with great concern and regret that we received your email outlining the problem that the customer had with our serviceFirst and foremost, TechVantedge would like to apologize for the inconvenienceThank you for bringing this matter to our attention [redacted] / [redacted] called TechVantedge on July **, for McAfee installation issue with under an impression that we are McAfeeOur agents clearly mention the name "TechVantedge" in the beginning of every call we receive to ensure customers are aware of the fact that we are a third party technical support companyWe did not state that we are or affiliated with McAfee in any wayAlso while making the payments customers are directed to our website and are requested to read the terms and conditions before making an online paymentAlso on the credit card statement our name as TechVantedge Incappears under the charge [redacted] / *** [redacted] was offered a subscription of $for days unlimited technical support for one computer onlyWe also found that her computer had a lot of junk files and there were some software corruption due to which the Softwares were not responding efficientlyWe repaired that, fixed the slowness issue, McAfee installation issue, optimized the computer, and cleaned the junk dataAfter the issues were resolved we request the consumer to send us a resolution confirmation email on our support email address so the case can be closed and to know if customer is completely satisfied with the services provided [redacted] / [redacted] confirmed the issue resolution via emailAttached is the Resolution Confirmation Email received from her In order to resolve the matterWe have processed full refund of $to [redacted] / *** ***rAttached are the refund receipts We offer excellent services to all our customersIf you have any further questions or would like to discuss this matter further, please feel free to contact us at ###-###-#### Kind Regards, Customer Service TechVantedge Inc [redacted] [redacted] [redacted] [redacted] *** [redacted] ***
If this company isn't a scam, it's close to itThey sold me a security subscription package after I got a "notice" on my screen from [redacted] that I had a major Russian Virus There was a number to callThe [redacted] "***" claimed to be representing [redacted] and sold me a security solutionThey since call me regularly to get into my computer which I refuse to do Today I got a call from " [redacted] " When I refused to allow him to get into my computer, he swore at me, called me [redacted] and gay (which is funny because I am ;-) Poor service and I truly believe I was scammed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I did not call them about problems with my [redacted] Antivirus I called them about a bad [redacted] down load ( Windows 8.1) They said they were [redacted] They lied to me misrepresenting [redacted] They convinced me that they could fix my computer due to my being hacked$later they did not fix my problemsI had to call [redacted] where I bought my computerThey had to do a complete system restore to fix all problems including what I paid Techvantage [redacted] informed me that I was scammed out of the $I believewith all my heart that I was scammed out of the moneyTechvantage will never touch my computer againOh [redacted] repaired my computer for free Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
To, [redacted] In response to the complaint (ID# [redacted] ) /> It is with great concern and regret that we received your email outlining the problem that the customer had with our services. First and foremost, TechVantedge would like to apologize for the inconvenience. Thank you for bringing this matter to our attention. [redacted] / [redacted] called TechVantedge on April **, 2014 for Dell user account issue and slowness issue on the computer with under an impression that we are Dell. Our agents clearly mention the name "TechVantedge" in the beginning of every call we receive to ensure customers are aware of the fact that we are a third party technical support company. We did not state that we are or affiliated with Dell in any way. Also while making the payments customers are directed to our website and are requested to read the terms and conditions before making an online payment. Also on the credit card statement our name as TechVantedge Inc. appears under the charge. [redacted] / *** [redacted] was offered the discounted subscription of $298.00 for 180 days unlimited technical support ($149.00 – 90 days support & $149.00 – 90 days support) for one computer only. We also found that her computer had a lot of junk files and there were some software corruption due to which the Softwares were not responding efficiently. We repaired that, fixed the slowness issue, Dell user account issue, optimized the computer, and cleaned the junk data. Post all the issues were fixed up to her satisfaction then she sent us the email. Attached is the Case Closure Email received from the [redacted] / [redacted] . We clearly informed [redacted] / [redacted] that we are Techvantedge. We showed our website to her. Also we saved a Notepad on her desktop with all the Techvantedge details on it. Please find attached the Screen Images indicating the troubleshooting steps were performed by us and [redacted] / [redacted] confirmed on email that the issues have been fixed. In order to resolve this matter, Out of the total amount of $298.00, we have kept only $129.00 (discounted price) as one time fix charge because the primary issue (Changes in Dell User Account) which was reported to us was fixed and computer was optimized by Techvantedge. Refund for remaining amount of $169.00 has been processed. Attached are the Refund Receipts for your reference. We offer excellent services to all our customers. If you have any further questions or would like to discuss this matter further, please feel free to contact us at ###-###-####. Kind Regards, [redacted] [redacted] [redacted] *** [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have not yet received the check and question why it wasn't credited to my account as were the other chargesI will not consider the matter closed until the check is received and I have good funds in my account In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
In response to the complaint (ID# [redacted] ) It is with great concern and regret that we received your email outlining the problem that the customer had with our services. First and foremost, TechVantedge would like to apologize for the inconvenience. Thank you for bringing this matter to our attention. [redacted] / [redacted] gave authorization to pay the total amount of $497.00 ($149 + $149 + $199) to Techvantedge on March **, 2014. She asked for the refund just after the work was completed. So she agreed to pay $199.00 as one time fix charge and optimization charge for the computer. As discussed with her, we processed the refund for the remaining amount of $298.00. On March **, 2014 Out of $497.00, we settled only one transaction of $199.00 and voided the remaining two transactions of $149.00 each (Total amount voided was $298). Attached are the Transaction Receipts and Refund Confirmation Email received from [redacted] / [redacted] ***. In order to resolve this matter, We would request [redacted] / [redacted] to provide us a proof which clearly states that the amount of $596.00 ($298 + $298) has been charged by TechVantedge. We offer excellent services to all our customers. If you have any further questions or would like to discuss this matter further, please feel free to contact us at ###-###-####. Kind Regards, Customer Service TechVantedge Inc. [redacted] Customer Service: ###-###-#### Technical Support: ###-###-#### [redacted] Address: [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I appreciate your efforts, as soon as I receive the check in my hands, and have deposited it, I will sign off on complaint and close it ( I was gracious to accept instead of which I feel I deserve for the scam that you ran on meThat is my final response until I receive the check I have never in my entire life filed a complaint with the Revdex.com, it is very sad that things had to turn out this way I feel very sorry for the next victim that you prey on [redacted] j In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI wanted to wait until the money had been posted to my account I checked this morning and it has finally postedRefund complete Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] [redacted]
To, [redacted] In response to the complaint (ID# [redacted] ) In order to resolve the matter we have processed the refund for the remaining amount of $Attached are the receipts for the entire refund amount ($696) for your reference If you have any further questions or would like to discuss this matter further, please feel free to contact us at ###-###-#### Kind Regards, [redacted]
[redacted] In response to the complaint (ID# [redacted] ) It is with great concern and regret that we received your email outlining the problem that the customer had with our serviceFirst and foremost, TechVantedge would like to apologize for the inconvenienceThank you for bringing this matter to our attention [redacted] called TechVantedge on January **, for Kaspersky issue and Slowness issue on the computer with under an impression that we are KasperskyOur agents clearly mention the name "TechVantedge" in the beginning of every call we receive to ensure customers are aware of the fact that we are a third party technical support companyWe did not state that we are or affiliated with Kaspersky in any wayAlso while making the payments customers are directed to our website and are requested to read the terms and conditions before making an online paymentAlso on the credit card statement our name as TechVantedge Incappears under the charge [redacted] was offered a subscription of $for days unlimited technical support } for one computer onlyWe also found that his computer had a lot of junk files and there were some software corruption due to which the Softwares were not responding efficientlyWe repaired that, fixed the Slowness Issue, Kaspersky issue, optimized the computer, and cleaned the junk dataAfter the issues were resolved we request the consumer to send us a resolution confirmation email on our support email address so the case can be closed and to know if customer is completely satisfied with the services provided [redacted] confirmed the issue resolution via emailAttached is the Resolution Confirmation Email received from him We called [redacted] on February **, to resolve the matterOut of the total amount of $he agreed to pay $as one time fix charge and optimization charge for the computerWe have processed the refund of $Attached is the Refund Confirmation Email received from him We offer excellent services to all our customersIf you have any further questions or would like to discuss this matter further, please feel free to contact us at ###-###-####.Kind Regards, [redacted] ?
To, [redacted] In response to the complaint (ID# [redacted] ) It is with great concern and regret that we received your email outlining the problem that the customer had with our serviceFirst and foremost, TechVantedge would like to apologize for the inconvenienceThank you for bringing this matter to our attention [redacted] called Techvantedge on October **, for AVG installation issue and he wanted to optimize/clean up the computer as someone from [redacted] Support (TFN ###-###-####) called him and accessed his computer and they charged him $So he was concerned whether his computer has been infected or corrupted by any chance because he received a call from someone from [redacted] Support (TFN ###-###-####) and worked upon his computer but did not fix the problemWe took the remote access of his computer and found that his computer was still in control with themWe also found that his computer had a lot of junk files and there were some software corruption due to which the Softwares were not responding efficiently [redacted] [redacted] was offered a subscription of $ ($+ $+ $= $497) for days (x = Days) unlimited technical support for one computer only and authorized Techvantedge to charge $Post receiving the payment, we removed unwanted softwares , fixed the slowness issue, AVG installation issue, optimized the computer, and cleaned the junk dataAfter the issues were resolved we request the consumer to send us a resolution confirmation email on our support email address so the case can be closed and to know if customer is completely satisfied with the services provided [redacted] confirmed the issue resolution via emailAttached is the Resolution Confirmation Email received from him We did not charge any payment of $to [redacted] So we request [redacted] to contact the concerned company about this payment We offer excellent services to all our customersIf you have any further questions or would like to discuss this matter further, please feel free to contact us at ###-###-#### Kind Regards, Customer Service TechVantedge Inc [redacted] [redacted] [redacted] [redacted] ***
As per the discussion with [redacted] , Out of the total amount of $398.00, we have deducted a charge of $as one time fix & optimization charge and we have processed the refund of $Attached are the refund receipts and refund email received by [redacted] in order to resolve this complaint with Revdex.comKind Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedAlthough I disagree with Tech Vantedge that the $was for months unlimited service for 2-computers On March **, after I was called by [redacted] Tech Vantedge would not work on my computer until I paid the $for the [redacted] program he said I needed and I was the one that told [redacted] that my renewal would be up on April **, because the paper [redacted] sent me who was the salesman I spoke with on April **, wrote on my computer I had days of unlimited service The $was for unlimited service for 2-computers for one year If my computer was in such bad shape then that does not say a lot for their company as I had a contract with them from April **, and they had worked on both my computers and the last time they serviced my computers was on January **, for maintenance and [redacted] worked on both computers Sincerely, [redacted]
To, [redacted] In response to the complaint (ID# [redacted] ) It is with great concern and regret that we received your email outlining the problem that the customer had with our servicesFirst and foremost, TechVantedge would like to apologize for the inconvenienceThank you for bringing this matter to our attention [redacted] called TechVantedge on April **, for McAfee issue and slowness issue on the computer with under an impression that we are McAfeeOur agents clearly mention the name "TechVantedge" in the beginning of every call we receive to ensure customers are aware of the fact that we are a third party technical support companyWe did not state that we are or affiliated with McAfee or Microsoft in any wayAlso while making the payments customers are directed to our website and are requested to read the terms and conditions before making an online paymentAlso on the credit card statement our name as TechVantedge Incappears under the charge [redacted] *** [redacted] was offered a subscription of $for days unlimited technical support ($– days support, $– days support, $– days support & $– days support) for one computer onlyWe also found that her computer had a lot of junk files and there were some software corruption due to which the Softwares were not responding efficientlyWe repaired that, fixed the slowness issue, McAfee issue, optimized the computer, and cleaned the junk dataAttached is the Case Closure Email received from the customer In order to resolve this matter, Out of the total amount of $696.00, we will keep only $as one time fix charge because the issue was fixed and computer was optimized by Techvantedge and we will process the refund of $ We offer excellent services to all our customersIf you have any further questions or would like to discuss this matter further, please feel free to contact us at ###-###-#### Kind Regards, [redacted] [redacted] [redacted] *** [redacted] ***
To, [redacted] In response to the complaint (ID# [redacted] ) In order to resolve the matter we have processed the refund for the remaining amount of $Attached are the receipts for the entire refund amount ($298) for your reference If you have any further questions or would like to discuss this matter further, please feel free to contact us at ###-###-#### Kind Regards, Customer Service [redacted] [redacted] [redacted] *** [redacted] ***
In response to the complaint (ID# [redacted] ) It is with great concern and regret that we received your email outlining the problem that the customer had with our serviceFirst and foremost, TechVantedge would like to apologize for the inconvenienceThank you for bringing this matter to our attention [redacted] / [redacted] called Techvantedge on October **, for [redacted] scan issue with under an impression that we are [redacted] Our agents clearly mention the name "TechVantedge" in the beginning of every call we receive to ensure customers are aware of the fact that we are a third party technical support companyWe did not state that we are or affiliated with [redacted] in any wayAlso while making the payments customers are directed to our website and are requested to read the terms and conditions before making an online paymentAlso on the credit card statement our name as TechVantedge Incappears under the charge We also found that her computer had a lot of junk files and there were some software corruption due to which the Softwares were not responding efficientlyWe repaired that, fixed the slowness issue, [redacted] scan issue, optimized the computer, and cleaned the junk dataAfter the issues were resolved we request the consumer to send us a resolution confirmation email on our support email address so the case can be closed and to know if customer is completely satisfied with the services provided [redacted] / [redacted] confirmed the issue resolution via emailAttached is the Resolution Confirmation Email received from her In order to resolve the matter, we have processed full refund of $to [redacted] / [redacted] Out of the total amount of $597.00, we have processed the refund of $on the same CC/DC ending with [redacted] which was used to make the payment and the remaining refund of $has been processed through CheckAttached are all the refund receipts for your reference We offer excellent services to all our customersIf you have any further questions or would like to discuss this matter further, please feel free to contact us at ###-###-#### Kind Regards, Customer Service [redacted] ***
It is with great concern and regret that we received your email outlining the problem that the customer had with our serviceFirst and foremost, TechVantedge would like to apologize for the inconvenienceThank you for bringing this matter to our attention [redacted] called TechVantedge on November **, for SkyDrive issue and Slowness issue on the Windows computer [redacted] was offered a subscription of $for days (days + days) unlimited technical support for one computer onlyWe also found that his computer had a lot of junk files and there were some software corruption due to which the Softwares were not responding efficientlyWe repaired that, fixed the Slowness Issue, SkyDrive issue, optimized the computer, and cleaned the junk dataAttached is the Case Closure Email received from the customer We offer excellent services to all our customersIf you have any further questions or would like to discuss this matter further, please feel free to contact us at ###-###-#### Kind Regards, [redacted] ***
It is with great concern and regret that we received your email outlining the problem that the customer had with our serviceFirst and foremost, TechVantedge would like to apologize for the inconvenienceThank you for bringing this matter to our attention **/ [redacted] called TechVantedge on February **, for browser issue with under an impression that we are McAfeeOur agents clearly mention the name "TechVantedge" in the beginning of every call we receive to ensure customers are aware of the fact that we are a third party technical support companyWe did not state that we are or affiliated with McAfee in any wayAlso while making the payments customers are directed to our website and are requested to read the terms and conditions before making an online paymentAlso on the credit card statement our name as TechVantedge Incappears under the charge **/ [redacted] was offered a subscription of $for days unlimited technical support for one computer onlyWe also found that her computer had a lot of junk files and there were some software corruption due to which the Softwares were not responding efficientlyWe repaired that, fixed the slowness issue, browser issue, optimized the computer, and cleaned the junk dataAfter the issues were resolved we request the consumer to send us a resolution confirmation email on our support email address so the case can be closed and to know if customer is completely satisfied with the services provided**/ [redacted] confirmed the issue resolution via emailAttached is the Resolution Confirmation Email received from him In order to resolve the matterWe have given full refund of $to **/ [redacted] ***Attached is the refund receipt We offer excellent services to all our customersIf you have any further questions or would like to discuss this matter further, please feel free to contact us at ###-###-#### Kind Regards, [redacted] ***
To, [redacted] In response to the complaint (ID# [redacted] ) It is with great concern and regret that we received your email outlining the problem that the customer had with our serviceFirst and foremost, TechVantedge would like to apologize for the inconvenienceThank you for bringing this matter to our attention [redacted] / [redacted] called TechVantedge on July **, for McAfee installation issue with under an impression that we are McAfeeOur agents clearly mention the name "TechVantedge" in the beginning of every call we receive to ensure customers are aware of the fact that we are a third party technical support companyWe did not state that we are or affiliated with McAfee in any wayAlso while making the payments customers are directed to our website and are requested to read the terms and conditions before making an online paymentAlso on the credit card statement our name as TechVantedge Incappears under the charge [redacted] / *** [redacted] was offered a subscription of $for days unlimited technical support for one computer onlyWe also found that her computer had a lot of junk files and there were some software corruption due to which the Softwares were not responding efficientlyWe repaired that, fixed the slowness issue, McAfee installation issue, optimized the computer, and cleaned the junk dataAfter the issues were resolved we request the consumer to send us a resolution confirmation email on our support email address so the case can be closed and to know if customer is completely satisfied with the services provided [redacted] / [redacted] confirmed the issue resolution via emailAttached is the Resolution Confirmation Email received from her In order to resolve the matterWe have processed full refund of $to [redacted] / *** ***rAttached are the refund receipts We offer excellent services to all our customersIf you have any further questions or would like to discuss this matter further, please feel free to contact us at ###-###-#### Kind Regards, Customer Service TechVantedge Inc [redacted] [redacted] [redacted] [redacted] *** [redacted] ***
If this company isn't a scam, it's close to itThey sold me a security subscription package after I got a "notice" on my screen from [redacted] that I had a major Russian Virus There was a number to callThe [redacted] "***" claimed to be representing [redacted] and sold me a security solutionThey since call me regularly to get into my computer which I refuse to do Today I got a call from " [redacted] " When I refused to allow him to get into my computer, he swore at me, called me [redacted] and gay (which is funny because I am ;-) Poor service and I truly believe I was scammed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I did not call them about problems with my [redacted] Antivirus I called them about a bad [redacted] down load ( Windows 8.1) They said they were [redacted] They lied to me misrepresenting [redacted] They convinced me that they could fix my computer due to my being hacked$later they did not fix my problemsI had to call [redacted] where I bought my computerThey had to do a complete system restore to fix all problems including what I paid Techvantage [redacted] informed me that I was scammed out of the $I believewith all my heart that I was scammed out of the moneyTechvantage will never touch my computer againOh [redacted] repaired my computer for free Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
To, [redacted] In response to the complaint (ID# [redacted] ) /> It is with great concern and regret that we received your email outlining the problem that the customer had with our services. First and foremost, TechVantedge would like to apologize for the inconvenience. Thank you for bringing this matter to our attention. [redacted] / [redacted] called TechVantedge on April **, 2014 for Dell user account issue and slowness issue on the computer with under an impression that we are Dell. Our agents clearly mention the name "TechVantedge" in the beginning of every call we receive to ensure customers are aware of the fact that we are a third party technical support company. We did not state that we are or affiliated with Dell in any way. Also while making the payments customers are directed to our website and are requested to read the terms and conditions before making an online payment. Also on the credit card statement our name as TechVantedge Inc. appears under the charge. [redacted] / *** [redacted] was offered the discounted subscription of $298.00 for 180 days unlimited technical support ($149.00 – 90 days support & $149.00 – 90 days support) for one computer only. We also found that her computer had a lot of junk files and there were some software corruption due to which the Softwares were not responding efficiently. We repaired that, fixed the slowness issue, Dell user account issue, optimized the computer, and cleaned the junk data. Post all the issues were fixed up to her satisfaction then she sent us the email. Attached is the Case Closure Email received from the [redacted] / [redacted] . We clearly informed [redacted] / [redacted] that we are Techvantedge. We showed our website to her. Also we saved a Notepad on her desktop with all the Techvantedge details on it. Please find attached the Screen Images indicating the troubleshooting steps were performed by us and [redacted] / [redacted] confirmed on email that the issues have been fixed. In order to resolve this matter, Out of the total amount of $298.00, we have kept only $129.00 (discounted price) as one time fix charge because the primary issue (Changes in Dell User Account) which was reported to us was fixed and computer was optimized by Techvantedge. Refund for remaining amount of $169.00 has been processed. Attached are the Refund Receipts for your reference. We offer excellent services to all our customers. If you have any further questions or would like to discuss this matter further, please feel free to contact us at ###-###-####. Kind Regards, [redacted] [redacted] [redacted] *** [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have not yet received the check and question why it wasn't credited to my account as were the other chargesI will not consider the matter closed until the check is received and I have good funds in my account In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
In response to the complaint (ID# [redacted] ) It is with great concern and regret that we received your email outlining the problem that the customer had with our services. First and foremost, TechVantedge would like to apologize for the inconvenience. Thank you for bringing this matter to our attention. [redacted] / [redacted] gave authorization to pay the total amount of $497.00 ($149 + $149 + $199) to Techvantedge on March **, 2014. She asked for the refund just after the work was completed. So she agreed to pay $199.00 as one time fix charge and optimization charge for the computer. As discussed with her, we processed the refund for the remaining amount of $298.00. On March **, 2014 Out of $497.00, we settled only one transaction of $199.00 and voided the remaining two transactions of $149.00 each (Total amount voided was $298). Attached are the Transaction Receipts and Refund Confirmation Email received from [redacted] / [redacted] ***. In order to resolve this matter, We would request [redacted] / [redacted] to provide us a proof which clearly states that the amount of $596.00 ($298 + $298) has been charged by TechVantedge. We offer excellent services to all our customers. If you have any further questions or would like to discuss this matter further, please feel free to contact us at ###-###-####. Kind Regards, Customer Service TechVantedge Inc. [redacted] Customer Service: ###-###-#### Technical Support: ###-###-#### [redacted] Address: [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I appreciate your efforts, as soon as I receive the check in my hands, and have deposited it, I will sign off on complaint and close it ( I was gracious to accept instead of which I feel I deserve for the scam that you ran on meThat is my final response until I receive the check I have never in my entire life filed a complaint with the Revdex.com, it is very sad that things had to turn out this way I feel very sorry for the next victim that you prey on [redacted] j In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI wanted to wait until the money had been posted to my account I checked this morning and it has finally postedRefund complete Sincerely, [redacted]