Tech

Hi [redacted] ,If the customer properly contacted our customer service, I’m sure he received the following responses:Our standard response for a Warranty claim - cracked screen / smashed device is as follows: Thank you for contacting techWe are very sorry to hear of this issue Our warranty covers all techproducts which are fully guaranteed against defects in materials or workmanshipOur warranty does not cover damage to your device as a result of everyday usetechwill also not be liable for any indirect, incidental, or punitive damages arising from the use of this productFor more information, please visit www.tech21.com/warrantyWe can offer you a replacement techproduct if the Warranty conditions are metTo receive a replacement, please reply to this email providing the following information: - an image of the damaged product/area- proof of your purchase of the techproduct Please ensure you attach all imagesThere is a 16Mb attachment size limitDo not hesitate to contact us if you have any further questions We also have an “Escalated Broken screen” response as follows: Thank you for contacting techWe are very sorry to learn of your recent experienceOur products have been designed to offer impact protection to your device and prior to release, our products go through rigorous testing to ensure maximum protection and peace of mind for our valued customersWhile our cases and screen protectors have been proven to dissipate shock on impact, we are unable to account for every occurrence that may arise while our products are being usedWe also cannot guarantee the condition of the device prior to using techproducts, therefore, we are unable to include this in our warrantyWhere possible, we do recommend using a techscreen protector for increased protection to the screen of your deviceWe would like to send you a replacement techproduct, in light of your experienceIn order for us to process this for you, please can you kindly provide your full transaction receipt/proof of purchase along with your postal address and contact telephone number? Our warranty covers all techproducts, which are fully guaranteed against defects in materials or workmanshipUnfortunately, our warranty does not cover damage to your device as a result of everyday usetechwill also not be liable for any indirect, incidental, or punitive damages arising from the use of this productFor more information, please visit www.tech21.com/warranty Or please feel free to contact us if you have any further questions Regarding the review issue, we do not block reviews but we do pre-moderate (for profanity / relevance / legal reasons etc)We receive significant volumes of reviews so there can sometimes be delays in publishing I hope this helps close out the issue.-- Thanks, [redacted] M: +***-***-***www.tech21.com

Thank you for your feed back, please do accept our sincerest apologiesWe are currently experiencing very high inquiries following the Srelease and are working through these as quickly as possibleWe do note that order [redacted] has been returned to sender and we are currently awaiting this back, however we have issued you with a refundAgain please accept our apologiesRegards techSupport