Dear All,Below is the summary of the customer who has filed complaint with Revdex.com on 18th October 2014.Summary:Customer called us with the problem with the computer as customer was not able to install a software in his computer and customer was having a lot of problems in using the computer as well.Same was fixed for the customer and received the feedback for the same.Customer called us on 18th October as he was having a different prob lem with his computer while using it same was fixed and customer sent us a feedback again.Customer called us again on 19th October and this time he was having problems with his printer same was fixed and customer sent us a feedback again.Customer says the his desired resolution is that we repair his computer and finish the job.• Both the things were done and customer sent us feedback for the same.We neither received a call or an email from customer asking for refund or looking for any help.We have voice and screen recordings for the work which was done for the customer to fix the issue and could be provided if asked.Below are the details of the documents attached which are described above and related to the case -:• Feedback email 16th Ocotber Feedback email 18th Ocotber Feedback email 19th Ocotber• Payment receipt sent to the customerRegards,
Dear All, Below is the summary of the customer who has filed complaint with Revdex.com on 26th March COMPLAINT ACTIVITY REPORT Complaint ID - [redacted] Consumer Information – [redacted] [redacted] New London , MN Daytime Phone: ###-###-#### E-mail: [redacted] j [redacted] @gmail.com Summary: Customer called us with the problem in the computer, was having issues while operating the computer and said that the computer was working really slow and her Browser were not working properly.Same was fixed for the customer and received the feedback for the same Customer said her desired resolution is that we repair her computer and finish the job Both the things were done and customer sent us feedback for the same We neither received a call or an email from customer asking for refund or looking for any help We have voice and screen recordings for the work which was done for the customer to fix the issue and could be provided if asked Below are the details of the documents attached which are described above and related to the case -: Feedback email 15th MarchPayment receipt sent to the customer Regards, Tech Drive, Inc [redacted] Arlington VA Feedback on 15th March / [redacted] Style Definitions */
Dear All, Below is the summary of the customer who has filed complaint with Revdex.com on 26th March COMPLAINT ACTIVITY REPORT Complaint ID - [redacted] Consumer Information – [redacted] [redacted] New London , MN Daytime Phone: ###-###-#### E-mail: [redacted] j [redacted] @gmail.comSummary: Customer called us with the problem in the computer, was having issues while operating the computer and said that the computer was working really slow and her Browser were not working properly.Same was fixed for the customer and received the feedback for the same Customer said her desired resolution is that we repair her computer and finish the job Both the things were done and customer sent us feedback for the sameWe neither received a call or an email from customer asking for refund or looking for any help We have voice and screen recordings for the work which was done for the customer to fix the issue and could be provided if asked Below are the details of the documents attached which are described above and related to the case -: Feedback email 15th March Payment receipt sent to the customer Regards,Tech Drive, Inc [redacted] Arlington VA Feedback on 15th March
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I did make the call and thought the problem was TEMPORARILY resolvedThey did make it faster, but also infected the computerWhen they finished that day, which happened to be a Sunday, they said NOT to take it anywhere else, just to talk to them onlyThey said if I took my computer elsewhere, it would be sent away and I may not get it back for several daysBeing I needed it right away for a presentation, I let them do "repairs"The next day, when I noticed a LOT of issues with my computer, like it was slow again AND I was getting a lot of pop ups which some were x-rated, I called my local computer repair person The person I contacted would verify that my security was in fact in jeopardy and that my computer was infected with several virusesI did not bother to call that company backI felt they would only try to take advantage of me again Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Let me put this succinctly; if this is a legitimate company they are conducting themselves via predatory practices, utilizing phishing scams to push their services and defrauding customersA client and family friend of mine was directed to this company via a pop up (Red Flag #1) on their iPad (Red Flag #2) indicating that they had a virus and must immediately call them to have this addressed (Red Flag #3)As many should know this is a common practice of scam tech support companies that utilize phishing scams to conduct social engineering on unsuspecting individuals that do not otherwise have the knowledge to know that the aforementioned scenario would not not take place under anything else but criminal circumstancesThis individual was then coerced into allowing remote access to her computer (after said pappeared on her iPad) mind you to allow these folks to do their "work"In the aftermath of this incident, I had to advise this person to cancel their credit card and put a watch on any and all accounts they possessedI also identified the sloppy traces of the these people on her machine, in the form of a "receipt" for services in the form of a sloppy text document, multiple pieces of malware, and an email warning about the exact same scam these people are perpetrating; in a poor attempt to prey upon the ignorance of their victimWhatever this company is, they are not legitimate, and they are borderline criminal in the practices they choose to engage in
From: [redacted] < [redacted] >Date: Sun, Jul 26, at 10:AMSubject: Re: [redacted] To: " [redacted] " < [redacted] >To Whom it May Concern,I'm writing in response to the complaint that I had against Tech Drive IncID#: [redacted] The response that was sent by Tech Drive Inc was incorrect informationI had not received the service as requested, however they did refund my payment of $I would not recommend that people use their service due to the fact they piggy back off of another site: [redacted] Thank you for your service[redacted] ***
Hi [redacted] , As per our refund policy, if the customer is asking for a refund, we are bound to do the same for the full amountAs you mentioned that your issue was not fixed, so we are refunding your whole paymentPlease find the enclosed refund receipt that we have initiated from our end on 14th April'If you have any further queries, please feel free to call us at ###-###-####Regards, TechDrive, Inc
This company apparently phished its way onto my computer Had a pop up that I could not close telling me I had a virus on my computer and I MUST call this number to get my computer fixed I was stupid enough to allow them access to my computer without realizing this is what I was doing After "checking" various places on my computer, I was told for a small fee ($169.00) they would fix my computer I quickly ended the phone call and shut down my computer (without closing any of the open programs) I hope they did not do anything else harmful to my computer They now have all of my information: including the serial number for my computer
Dear All,Below is the summary of the customer who has filed complaint with Revdex.com on 18th October 2014.Summary:Customer called us with the problem with the computer as customer was not able to install a software in his computer and customer was having a lot of problems in using the computer as well.Same was fixed for the customer and received the feedback for the same.Customer called us on 18th October as he was having a different prob lem with his computer while using it same was fixed and customer sent us a feedback again.Customer called us again on 19th October and this time he was having problems with his printer same was fixed and customer sent us a feedback again.Customer says the his desired resolution is that we repair his computer and finish the job.• Both the things were done and customer sent us feedback for the same.We neither received a call or an email from customer asking for refund or looking for any help.We have voice and screen recordings for the work which was done for the customer to fix the issue and could be provided if asked.Below are the details of the documents attached which are described above and related to the case -:• Feedback email 16th Ocotber Feedback email 18th Ocotber Feedback email 19th Ocotber• Payment receipt sent to the customerRegards,
Dear All, Below is the summary of the customer who has filed complaint with Revdex.com on 26th March COMPLAINT ACTIVITY REPORT Complaint ID - [redacted] Consumer Information – [redacted] [redacted] New London , MN Daytime Phone: ###-###-#### E-mail: [redacted] j [redacted] @gmail.com Summary: Customer called us with the problem in the computer, was having issues while operating the computer and said that the computer was working really slow and her Browser were not working properly.Same was fixed for the customer and received the feedback for the same Customer said her desired resolution is that we repair her computer and finish the job Both the things were done and customer sent us feedback for the same We neither received a call or an email from customer asking for refund or looking for any help We have voice and screen recordings for the work which was done for the customer to fix the issue and could be provided if asked Below are the details of the documents attached which are described above and related to the case -: Feedback email 15th MarchPayment receipt sent to the customer Regards, Tech Drive, Inc [redacted] Arlington VA Feedback on 15th March / [redacted] Style Definitions */
Hi, Please find the enclosed case documentsAlso, we have refunded the amount to the customer as per the request
Dear All, Below is the summary of the customer who has filed complaint with Revdex.com on 26th March COMPLAINT ACTIVITY REPORT Complaint ID - [redacted] Consumer Information – [redacted] [redacted] New London , MN Daytime Phone: ###-###-#### E-mail: [redacted] j [redacted] @gmail.comSummary: Customer called us with the problem in the computer, was having issues while operating the computer and said that the computer was working really slow and her Browser were not working properly.Same was fixed for the customer and received the feedback for the same Customer said her desired resolution is that we repair her computer and finish the job Both the things were done and customer sent us feedback for the sameWe neither received a call or an email from customer asking for refund or looking for any help We have voice and screen recordings for the work which was done for the customer to fix the issue and could be provided if asked Below are the details of the documents attached which are described above and related to the case -: Feedback email 15th March Payment receipt sent to the customer Regards,Tech Drive, Inc [redacted] Arlington VA Feedback on 15th March
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I did make the call and thought the problem was TEMPORARILY resolvedThey did make it faster, but also infected the computerWhen they finished that day, which happened to be a Sunday, they said NOT to take it anywhere else, just to talk to them onlyThey said if I took my computer elsewhere, it would be sent away and I may not get it back for several daysBeing I needed it right away for a presentation, I let them do "repairs"The next day, when I noticed a LOT of issues with my computer, like it was slow again AND I was getting a lot of pop ups which some were x-rated, I called my local computer repair person The person I contacted would verify that my security was in fact in jeopardy and that my computer was infected with several virusesI did not bother to call that company backI felt they would only try to take advantage of me again Regards, [redacted]
Hi,Please find the enclosed case documentsAlso, we have refunded the amount to the customer as per the request
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Let me put this succinctly; if this is a legitimate company they are conducting themselves via predatory practices, utilizing phishing scams to push their services and defrauding customersA client and family friend of mine was directed to this company via a pop up (Red Flag #1) on their iPad (Red Flag #2) indicating that they had a virus and must immediately call them to have this addressed (Red Flag #3)As many should know this is a common practice of scam tech support companies that utilize phishing scams to conduct social engineering on unsuspecting individuals that do not otherwise have the knowledge to know that the aforementioned scenario would not not take place under anything else but criminal circumstancesThis individual was then coerced into allowing remote access to her computer (after said pappeared on her iPad) mind you to allow these folks to do their "work"In the aftermath of this incident, I had to advise this person to cancel their credit card and put a watch on any and all accounts they possessedI also identified the sloppy traces of the these people on her machine, in the form of a "receipt" for services in the form of a sloppy text document, multiple pieces of malware, and an email warning about the exact same scam these people are perpetrating; in a poor attempt to prey upon the ignorance of their victimWhatever this company is, they are not legitimate, and they are borderline criminal in the practices they choose to engage in
From: [redacted] < [redacted] >Date: Sun, Jul 26, at 10:AMSubject: Re: [redacted] To: " [redacted] " < [redacted] >To Whom it May Concern,I'm writing in response to the complaint that I had against Tech Drive IncID#: [redacted] The response that was sent by Tech Drive Inc was incorrect informationI had not received the service as requested, however they did refund my payment of $I would not recommend that people use their service due to the fact they piggy back off of another site: [redacted] Thank you for your service[redacted] ***
Hi [redacted] , As per our refund policy, if the customer is asking for a refund, we are bound to do the same for the full amountAs you mentioned that your issue was not fixed, so we are refunding your whole paymentPlease find the enclosed refund receipt that we have initiated from our end on 14th April'If you have any further queries, please feel free to call us at ###-###-####Regards, TechDrive, Inc
This company apparently phished its way onto my computer Had a pop up that I could not close telling me I had a virus on my computer and I MUST call this number to get my computer fixed I was stupid enough to allow them access to my computer without realizing this is what I was doing After "checking" various places on my computer, I was told for a small fee ($169.00) they would fix my computer I quickly ended the phone call and shut down my computer (without closing any of the open programs) I hope they did not do anything else harmful to my computer They now have all of my information: including the serial number for my computer