I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Businesses like Price Williams can easily take advantage of these "contracts," dismissing the fact that said regulations were ever givenSure, lets make our unknowing tenants sign something about which they know nothing of, and let's not even bother to tell themPrice Williams employees clearly aren't required to do their jobs since they are covered by one sentence contractsIt's unethical for such a large, thriving business to have such a lack of empathy and resolve towards a situationWhen I contacted the office first trying to resolve this, I was told to contact the person who physically handled my paperworkI did exactly that and nearly three weeks have passed with absolutely no response from said personFurthermore, after all of this, what kind of company STILL fails to provide the proper documentation for the tenant? This proves that I did not even receive the information in the first placeIt's disgusting to make assumptions that the subleasor provided me with the information (which was suggested by the PW employee I spoke with), or that I have internet access to find and view them from your websiteRegardless, PW dropped the ball and they are covering themselves with a contractIt's bad business, and I will not accept it
Regards,
*** ***
First of all, when the tenant signed the “Virginia Association of Realtors Residential Lease” in Bold lettering it states (This is a legally binging contract If not understood, seek competent advice before signing.) We have separate conference rooms for signing leases and we start them
reading and tell them to take their time and IF they have questions, please let us knowAfter signing the lease we go over the lease, amendment and the policy and procedure handbook with them We go as far to have them to sign the amendment stating they have read the Policies and Procedure Handbook…..understand and agree to all the conditions A copy of the handbook is given to them The breakdown as far as the cleaning, reconditioning (painting of the walls) carpet cleaning, etcis spelling out in the handbook After they sign the lease (normally) everyone wants a copy of the lease OR they ask us to send it to their guarantor We have never denied anyone to a copy of their lease or guarantor The guarantor said we “strong armed” and made the girls sign the lease which is untrue They walked into our office and ask to sign a lease with our company If they are over years old they are considered an adult Due to an emergency, the employee who was scheduled to do a check-out needed to leave early so he went by there while they moving and he did let them know However, when he said it looked good to him……he was referring to no damage as far as busted doors, holes in the wall or carpet tore up As far as the deductions we did send her a copy of the bills and there was no altering to the bills The contractor gives us a bill then we add the paint and then do the deduction on that paper On that particular bill she is referring to as numbers being changed…..the contractor himself made a change but not us. With being the “acting property manager” at the time and being with the company over years, I talked to the owner regarding her concern and that she wanted her full deposit back MrPrice said as long as every procedure was followed he felt she was not entitled to her full deposit and he wanted me to talk and follow up with a letter which I did Any deductions that were taken were in the amendment to the lease and policy and procedure handbook Nothing was hidden from the tenant The guarantor definitely could’ve been there when the tenant was signing the lease We fax, mail or scan copies of leases at any time The owners have reviewed the letters and request but they feel we were very fair in the charges We have a high standard when new tenants are moving in and moving out The tenants moved into a nice home and when they depart we make it nice for the following tenants There were no complaints on the “MoCondition Report” other than spots on the carpet which we didn’t charge them for replacing but only cleaning the carpets Carpet cleaning, reconditioning and general cleaning (moving appliances out/pulling light globes/cleaning blinds/windows/baseboards, etc.) are all part of general cleaning.Thank you for your time.Sincerely,*** ***
In response of complaint #*** on 12/12/2016Price-Williams strives to keep resident satisfaction a priorityWe encourage all of our residents to contact our office with concerns, and if possible will do our best to address and/or alleviate any issues that you may haveThat being said, we
understand the concerns you have voiced and in response to that we have researched your situation. Upon receiving a parking pass in our office, it is our policy to attach the rules and regulations along with it, as well as requiring a signatureThe statement that the individual is signing for states “By signing below I confirm that I have read, received and understand the Parking Rules and Regulations.” After this point if there is still any confusion there are also multiple towing signs located on property reminding any vehicles that the lot is permit parking only and others will be towed at the owner’s expense. Attached are photographs showing the signature stating that the individual understood the rules and regulations, along with the towing sign posted on the building. **Due to privacy concerns, we have blacked out the other tenants information.** *** ***Price-Williams RealtyLeasing Agent
I have spoken to the owners of Price Williams Realty and we feel due to the check-out not being properly handled we are willing to give her half of what she is asking for $132.50. We feel we handled all the charges honestly and if we were a crooked business we wouldn't continue to grow. There were alot of untrue statements made. If someone wants to live in our apartments, houses or townhomes, we provide all the proper paperwork including a signed lease with a guarantor. I feel this is fair. If Mrs. [redacted] would like to accept this......I will have a check sent to her or her daughter the first of next week. Thank you! [redacted]
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Ms. [redacted]’s description of the manner in which leases are presented may be what the business aspires to do, or intends to do, but it is not the experience that my daughter and her roommate encountered. In as much as my daughter had no income and therefore, no means with which to pay the rent on this apartment, Price Williams was encumbering an unemployed, nineteen-year-old, full-time student with a legal agreement for which she did not qualify. In essence, the company’s business practice relies on guarantors/parents such as me and my husband to pay the rent and all the accompanying fees without fully informing us about how they operate. As experienced adults, who have entered into many legal agreements, we would object to a lease that withholds tenancy for 25 days while requiring the payment of full rent and the “amendment” that stipulates that the tenants must pay the cost of “refurbishing” the apartment at lease end. I calculate that the rent paid on August 1, 2015 amounted to an overpayment on our part of $423.28 since my daughter and her roommates were not permitted to move in until the end of August. Price Williams was paid a total of $1,269.84 for this non-tenancy period. This amount exceeds the costs the company is claiming as necessary for “refurbishment” and yet, they charged an additional $825 by retaining our deposit monies resulting in a grand total of $2, 094 above and beyond the $18, 235.24 collected in rent for JUST ONE, WELL KEPT, CLEAN, NON-DAMAGED APARTMENT. Take a moment to consider the number of apartments Price Williams rents and multiply these fees—it’s outrageous. None of the information about the atypical features of the lease or the amendment were disclosed to us as the guarantors prior to signing the lease. Even if the company had been forthcoming, after I daughter signed the lease, she was on the hook for the full amount of the rent. Withholding this information was just kicking the can down the road, a tactic that is quite shrewd but ethically reprehensible.An electronic copy of a blank VAR lease that the company uses--NOT a copy of the actual document signed by daughter—was provided when I requested the aforementioned. I was told that I could not have a copy of the actual lease signed by daughter prior to singing as her guarantor and in fact, did not receive this copy until this dispute arose in November 2016. We live 220 miles from Radford, a trip that takes 3 to 4 hours, one way. Price Williams does not open for any weekend hours to accommodate guarantors/ parents who are unable to meet their Monday to Friday 8:30 to 5:00 schedule such as ourselves.The documentation of refurbishment costs provided by Ms. [redacted] purported to verify the expense for painting the apartment (this was the obviously altered document) and carpet cleaning. There was no evidence provided that any cleaning was performed and in fact, none was necessary. If cleaning was needed, a $200.00 fee is exorbitant for a 3-bedroom apartment. The fact that Price Williams did not follow through with their commitment to provide a check-out appointment, regardless of the circumstances of their “only employee working”, should at very least provide reason for reimbursement of this unsubstantiated and over-inflated fee.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Businesses like Price Williams can easily take advantage of these "contracts," dismissing the fact that said regulations were ever givenSure, lets make our unknowing tenants sign something about which they know nothing of, and let's not even bother to tell themPrice Williams employees clearly aren't required to do their jobs since they are covered by one sentence contractsIt's unethical for such a large, thriving business to have such a lack of empathy and resolve towards a situationWhen I contacted the office first trying to resolve this, I was told to contact the person who physically handled my paperworkI did exactly that and nearly three weeks have passed with absolutely no response from said personFurthermore, after all of this, what kind of company STILL fails to provide the proper documentation for the tenant? This proves that I did not even receive the information in the first placeIt's disgusting to make assumptions that the subleasor provided me with the information (which was suggested by the PW employee I spoke with), or that I have internet access to find and view them from your websiteRegardless, PW dropped the ball and they are covering themselves with a contractIt's bad business, and I will not accept it
Regards,
*** ***
First of all, when the tenant signed the “Virginia Association of Realtors Residential Lease” in Bold lettering it states (This is a legally binging contract If not understood, seek competent advice before signing.) We have separate conference rooms for signing leases and we start them
reading and tell them to take their time and IF they have questions, please let us knowAfter signing the lease we go over the lease, amendment and the policy and procedure handbook with them We go as far to have them to sign the amendment stating they have read the Policies and Procedure Handbook…..understand and agree to all the conditions A copy of the handbook is given to them The breakdown as far as the cleaning, reconditioning (painting of the walls) carpet cleaning, etcis spelling out in the handbook After they sign the lease (normally) everyone wants a copy of the lease OR they ask us to send it to their guarantor We have never denied anyone to a copy of their lease or guarantor The guarantor said we “strong armed” and made the girls sign the lease which is untrue They walked into our office and ask to sign a lease with our company If they are over years old they are considered an adult Due to an emergency, the employee who was scheduled to do a check-out needed to leave early so he went by there while they moving and he did let them know However, when he said it looked good to him……he was referring to no damage as far as busted doors, holes in the wall or carpet tore up As far as the deductions we did send her a copy of the bills and there was no altering to the bills The contractor gives us a bill then we add the paint and then do the deduction on that paper On that particular bill she is referring to as numbers being changed…..the contractor himself made a change but not us. With being the “acting property manager” at the time and being with the company over years, I talked to the owner regarding her concern and that she wanted her full deposit back MrPrice said as long as every procedure was followed he felt she was not entitled to her full deposit and he wanted me to talk and follow up with a letter which I did Any deductions that were taken were in the amendment to the lease and policy and procedure handbook Nothing was hidden from the tenant The guarantor definitely could’ve been there when the tenant was signing the lease We fax, mail or scan copies of leases at any time The owners have reviewed the letters and request but they feel we were very fair in the charges We have a high standard when new tenants are moving in and moving out The tenants moved into a nice home and when they depart we make it nice for the following tenants There were no complaints on the “MoCondition Report” other than spots on the carpet which we didn’t charge them for replacing but only cleaning the carpets Carpet cleaning, reconditioning and general cleaning (moving appliances out/pulling light globes/cleaning blinds/windows/baseboards, etc.) are all part of general cleaning.Thank you for your time.Sincerely,*** ***
In response of complaint #*** on 12/12/2016Price-Williams strives to keep resident satisfaction a priorityWe encourage all of our residents to contact our office with concerns, and if possible will do our best to address and/or alleviate any issues that you may haveThat being said, we
understand the concerns you have voiced and in response to that we have researched your situation. Upon receiving a parking pass in our office, it is our policy to attach the rules and regulations along with it, as well as requiring a signatureThe statement that the individual is signing for states “By signing below I confirm that I have read, received and understand the Parking Rules and Regulations.” After this point if there is still any confusion there are also multiple towing signs located on property reminding any vehicles that the lot is permit parking only and others will be towed at the owner’s expense. Attached are photographs showing the signature stating that the individual understood the rules and regulations, along with the towing sign posted on the building. **Due to privacy concerns, we have blacked out the other tenants information.** *** ***Price-Williams RealtyLeasing Agent
I have spoken to the owners of Price Williams Realty and we feel due to the check-out not being properly handled we are willing to give her half of what she is asking for $132.50. We feel we handled all the charges honestly and if we were a crooked business we wouldn't continue to grow. There were alot of untrue statements made. If someone wants to live in our apartments, houses or townhomes, we provide all the proper paperwork including a signed lease with a guarantor. I feel this is fair. If Mrs. [redacted] would like to accept this......I will have a check sent to her or her daughter the first of next week. Thank you! [redacted]
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Ms. [redacted]’s description of the manner in which leases are presented may be what the business aspires to do, or intends to do, but it is not the experience that my daughter and her roommate encountered. In as much as my daughter had no income and therefore, no means with which to pay the rent on this apartment, Price Williams was encumbering an unemployed, nineteen-year-old, full-time student with a legal agreement for which she did not qualify. In essence, the company’s business practice relies on guarantors/parents such as me and my husband to pay the rent and all the accompanying fees without fully informing us about how they operate. As experienced adults, who have entered into many legal agreements, we would object to a lease that withholds tenancy for 25 days while requiring the payment of full rent and the “amendment” that stipulates that the tenants must pay the cost of “refurbishing” the apartment at lease end. I calculate that the rent paid on August 1, 2015 amounted to an overpayment on our part of $423.28 since my daughter and her roommates were not permitted to move in until the end of August. Price Williams was paid a total of $1,269.84 for this non-tenancy period. This amount exceeds the costs the company is claiming as necessary for “refurbishment” and yet, they charged an additional $825 by retaining our deposit monies resulting in a grand total of $2, 094 above and beyond the $18, 235.24 collected in rent for JUST ONE, WELL KEPT, CLEAN, NON-DAMAGED APARTMENT. Take a moment to consider the number of apartments Price Williams rents and multiply these fees—it’s outrageous. None of the information about the atypical features of the lease or the amendment were disclosed to us as the guarantors prior to signing the lease. Even if the company had been forthcoming, after I daughter signed the lease, she was on the hook for the full amount of the rent. Withholding this information was just kicking the can down the road, a tactic that is quite shrewd but ethically reprehensible.An electronic copy of a blank VAR lease that the company uses--NOT a copy of the actual document signed by daughter—was provided when I requested the aforementioned. I was told that I could not have a copy of the actual lease signed by daughter prior to singing as her guarantor and in fact, did not receive this copy until this dispute arose in November 2016. We live 220 miles from Radford, a trip that takes 3 to 4 hours, one way. Price Williams does not open for any weekend hours to accommodate guarantors/ parents who are unable to meet their Monday to Friday 8:30 to 5:00 schedule such as ourselves.The documentation of refurbishment costs provided by Ms. [redacted] purported to verify the expense for painting the apartment (this was the obviously altered document) and carpet cleaning. There was no evidence provided that any cleaning was performed and in fact, none was necessary. If cleaning was needed, a $200.00 fee is exorbitant for a 3-bedroom apartment. The fact that Price Williams did not follow through with their commitment to provide a check-out appointment, regardless of the circumstances of their “only employee working”, should at very least provide reason for reimbursement of this unsubstantiated and over-inflated fee.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]