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Tech.E's Computer Outlets Inc.

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Reviews Tech.E's Computer Outlets Inc.

Tech.E's Computer Outlets Inc. Reviews (1)

Initial Business Response /* (1000, 5, 2015/07/30) */
We preformed many services for this party so she will have to request which she wants refunded. We are waiting to receive cancellation instructions from her in order to cancel our current loan service account. As soon as we receive those the...

account will be closed and any money that we hold will be refunded.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Like I stated in the above complaint I want the $ 1,664.88 we paid when we set up the account. I also want the $ 380.00 that is in my impound account. If they want to cancel our account and we have done absolutely nothing wrong then we deserve to have a total refund. We would have worked this out with them a month ago if the owner would have just answered an email or phone call. Once they refund my money I will sign there cancellation paperwork and return it to them and this will be done.
Final Consumer Response /* (4200, 20, 2015/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If all money has been returned show me a copy of the check. No interest was ever paid. I have all emails stating the interest would be paid to my mother in law. She has not received anything.
Final Business Response /* (4000, 24, 2015/09/10) */
Good Morning,
Please understand that most of the detailed information between us and [redacted] is private and I cannot share it with you without a release of information from the parties, so I will attempt to explain what happened.
[redacted] purchased a home in [redacted] and it was financed by a relative, [redacted]. After close the mortgage was sent to our Loan Servicing department for collection, we have about 600 accounts. This particular account was to have Impounds which means that in addition to the principal and interest the payment was to include a portion of the property tax and the home insurance so that when these items come due we pay them. In closing the Escrow an amount that was insufficient to pay the insurance when it came was delivered to us to set up the impound account. When we notified Mrs. Glenn that we needed more money to pay the insurance we found that she was unable to understand how the money that she sent us each month was applied and her confusion led to the future problems. We did send a partial payment to the insurance agency in an attempt to keep the policy in affect as we sorted out the matter however the agency attempted an electronic transfer instead of depositing the check and our bank rejected it because the check was on an Escrow Trust account and the ACH process is not allowed on those types of checks. Eventually in order to bring order to our office it was decided that we should reject the account and return all money and documents to the parties. Subsequently instructions were prepared by us for that purpose and the money and documents were returned and the account was closed. As far as [redacted] is concerned, any and all interest due her has been paid and we have not been informed by her that she is unhappy in any way. In our final e-mail sent to Mrs. Glenn, August 26, 2015, we requested that she have [redacted] contact us to discuss any matter that she may be unhappy with. That has not happened.
[redacted], Title Agent
TITLE SERVICE AND ESCROW CO.
215 W. Bridge St.
Yerington, NV 89447
775-463-3518
FAX 775-463-5144
Cell [redacted]

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