Techiezhelp

Hi [redacted] , I would like to thank you for acting as a bridge between client and usI believe that you would do the best to resolve the concern The issue raised by our customer [redacted] who called us on 6-Dec-regarding problems with the router connection and she was not able to connect the devices wireless We first listened the issue and asked customer permission to share the screen of the computer on a secured line she agreed Our technician went ahead and diagnosed the computer free of cost and told customer about the same After diagnosing the computer there was problems found on the network and the tech informed and educated each and every steps he is performing customer understands the problem and asked the tech to sort it out we told the charges about it for one time fix for one computer with day warranty and yearly support , customer agreed for one time fix with one week guarantee We clearly mentioned the charges of and took confirmation about the same from customerWe never forced our customers to pay and that is the reason we do free diagnosis in front of them so that they can understand things easily what is the issue Customer agreed and we assigned the technician to work on this issue and told customer to watch if she wish to do that what we are working on the computer to fix it so that everything should be transparent As per the notes and case history made by the technician he worked hard to fix the issues on the network and the computer and also helped the customer to connect the devices she was not able to connect because of that issuesOur tech called customer to inform that all the issues are taken care of and she can cross check that everything is working fine Customer was able to connect to the devices and all the problems on the network as well as computer are fixed because of that she was not able to connect to the devices on her network The technician took the permission to close the case ,customer agreed and he also informed customer that if in case you face any issues with the network or computer you can give us a call back on our number and if she wants to communicate with email she can also mail us back and we would get back to her to fix thatThe tech also created a note on customer's desktop and informed she would also get the mail also about the same After couple of weeks we got a mail that she needs a credit of $as we are not able to understand that her plan is already expired and even she doesn't want any call back We respect that and we asked customer to investigate on this matter We found after investigation that customer neither contacted us through call nor mail us regarding the concern within the warranty time period and even after couple of weeksWe understand and on a goodwill basis offered free support to her but she disagreed and only asking for the refund We again offered her One month free Support to fix the issues but she denied again and not ready to listen anythingThe customer also stated that there is a days money back guarantee but the days money back guarantee is for yearly support plan and its not possible that if opting plan for one time fix with extended day guarantee would give you days money back guarantee We asked customer to call her several times so that we would be able to find the way to fix the issue with mutual efforts but customer was not even listening to us she was adamant with only thing that she needs her money back We believe that she was busy in taking care of her husband but still we asked her best time to contact for only couple of minutes but she disagreedShe doesn't have couple of minutes but she was marking mail couple of times in a day and we also investigated that she was in contact of some other company who were guiding them to raise this concern and asking for refund so that they can sell some plan to herWe have a proper mail chain in which she was also marking mail to them and getting advice what to do We don't understand that after taking the service why they are guiding them its very unethical that other companies are following this behavior On each and every mail customer is asking for a refund and stating that she would go to her bank and would dispute the charges as she has very god relation with bank We don't understand that why bank would do such thing and they would ask proper proof instead of working on the basis of relation if its not true and disputing the charges after taking the service as plan is already expired We are still happy to assist our customer and offering her free one month support I hope that every thing is crystal clear and expect that this issue would be sorted out We respect you and our customers Thanks & Regards [redacted] Managing Director [redacted]

Once again we want to thank you for trying to sort out the issues and we really like to appreciate for your dedicated effortsWe took time to reply on this concern raised by our customer *** *** as because we are trying to find out the way so that we can help her and give her the best resolution We took the meeting from the quality concerned department and the tech who worked on customer issues and we found that he did his level best to fix her computer and closed the case only by taking the permission from the customer
We really apologize for any statements in which the customer feels offensive its not in our working ethics and professional attitudeWe believe in trust and truth and that's the reason we have thousands of customer's who trust us only on the basis of our support and trustWe are still very much open for the option that has been offered to her and and she said that she does not find our offer satisfactory we are also in best interest of her extending the warranty from one month to two month unlimited support for one computer Their is no way in which we take action against our technician and support because he has given his best efforts in fixing the issues and if we do that would be demoralizing for himWe have given the full satisfaction to our customer at that time after fixing the issues and closed the case after confirming her and still we are taking necessary steps to give her the best option from our end.
At last we would also like to clarify that the customer is saying that she contacted us several times within the time we are not sure from which source she is saying that we checked and have all the data base of the all the calls and mail that we receive on daily basis but we have not found any within the subscription time of a week nor after couple of weeks of plan expiration and as we got the mail we replied back and tried to help the customer first in sorting out her issues rather telling her that her plan is already expired from this statement its clear that we still take care of customers who doesn't have our existing subscriptionIt was very disappointing for us as someone else from different source is guiding her to take refund and we have proofs in our mail chain , instead of calling us and clearing if any doubts or resolution she is straightway asking for refund we would do the same which we are doing right now our first priority is customer and we would think for the best interest of her
We believe that all the doubts have been cleared and still we are thinking for the best interest of our customerWe always try to make our customer happy and satisfied.
Thanks & Regards
*** ***
Managing Director
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
First of all There seems to be many statements in the response that not entirely true. The reason I had called was to get help in finding my ID for my wireless, Period. I never had anyone work on my computer before either. They said they could help me but would have to take over my computer and wanting to get my Kindle set up with my wireless I assumed this was the way it had to be done. After they got on my computer they started telling me how bad my computer was and that I needed to get it fixed immediately or I would have to throw it out and get a new one. They literally scared me as I cannot afford a new one and I need the computer for my husbands needs. I trusted them and asked what it would cost me and they told me how much it would cost if I took it to someone as they chg by the hour etc etc. The amount was $and I needed to provide that before they could go on. There was no talk of any plan at all ever. I had no idea what they were doing just saw their pointers all of the computer screen. Finally they said they were finished and I should b e able to use my Kindle. I disconnected from them and turned off my computer
This was in the month of Dec and was Christmas and New Years holiday time, With that in mind and with weekends and my full time caregiver job with my husband I did not go back on the computer for at least a week and when I did it was hard to operate, the typing was running hard but because I had never had nay work done before I thought possibly it was taking a while to get back to normal... After a few days I tried to email them and got no answer , just a return message that we will get back to you soon
When I finally got an email I asked them in email how to reach them in email and I was given a website where you could leave a message in the event they were not available. Turned out that the website never has anyone available, it always says they are offline leave a message. It turned out that the problem I was having was a Virus and it could only have come from whomever worked on the computer. when they found out I was very disappointed and frustrated and wanted my money back, well there was no way I was going to let them on my machine again and I also had doubts about their business
On their website, which they found out I knew about, ...they removed the address and the phone number that was on it
The phone number that was on the lower left hand corner was 858-454-(this phone number is on my bank statement which shows the chg and the name TECHIEZHELP LLC Also on that corner and now changed was this address...*** *** *** *** ** *** So when I could not get an answer to my request I called *** and the person that answered was a Mr *** ***,CPA. After telling him my complaint he said this does not look good... and said he would call them but told me it would take a bit as they are in India. He said he lets them use the website for Tax Purposes... This does not sound right to me and now that they changed the phone numbers, address etc, it seems quite strange
My ***0***) was not in the picture at the beginning when I emailing , someone sent him an email and asked him to resolve this after a few emails back and forth. They had also told me, that if anyone did not do their job as far as what I needed done they would fire them.......I answered right away that I did not want anyone fired Period Had no idea that these people were in India either. That is why it took so long for any response and sometimes none
In Mr***' response letter in the 5h paragraph he sites knowing of some other company that was guiding me in this venture to sell another plan to me...".There is no Truth in this whatsoever".None.!
I take offense in Mr *** saying I do not have a few minutes to talk to them on the phone, but I can email.......I sometimes have dictated for someone who has come in to help me and they have typed it for me when I am busy. And No..I do not have time to talk on the phone. If I have someone to help me out once in a while I may but I never know when that will be or when someone has the time to come over to my house and give me a break.....And until he walks in my shoes, Mr *** does not know what he is talking about.Taking care of a stroke victim who is yrs old is not easy
All in all there never was any mention of any plans to me...iI was not looking for a plan........I feel that they took advantage of me at age 84. On their website they have money back guarantees, etc...but they kept not answering me till their d ay offer was over
All I want is my money backand they will never hear from me again....and the case will be closed........I would think they would rather have a satisfied customer than one that is not and protesting their business
*** ***

Hi [redacted] ,
I would like to thank you for acting as a bridge between client and us. I believe that you would do the best to resolve the concern . The issue raised by our customer [redacted] who called us on 6-Dec-2013 regarding problems with the router connection and she was not...

able to connect the devices wireless . We first listened the issue and asked customer permission to share the screen of the computer on a secured line she agreed . Our technician went ahead and diagnosed the computer free of cost and told customer about the same . After diagnosing the computer there was problems found on the network and the tech informed and educated each and every steps he is performing customer understands the problem and asked the tech to sort it out we told the charges about it for one time fix for one computer with 7 day warranty and yearly support , customer agreed for one time fix with one week guarantee . We clearly mentioned the charges of 152.99 and took confirmation about the same from customer. We never forced our customers to pay and that is the reason we do free diagnosis in front of them so that they can understand things easily what is the issue . Customer agreed and we assigned the technician to work on this issue and told customer to watch if she wish to do that what we are working on the computer to fix it  so that everything should be transparent.
As per the notes and case history made by the technician he worked hard to fix the issues on the network and the computer and also helped the customer to connect the devices she was not able to connect because of that issues. Our tech called customer to inform that all the issues are taken care of and she can cross check that everything is working fine . Customer was able to connect to the devices and all the problems on the network as well as computer are fixed because of that she was not able to connect to the devices on her network. 
The technician took the permission to close the case ,customer agreed and he also informed customer that if in case you face any issues with the network or computer you can give us a call back on our number and if she wants to communicate with email she can also mail us back and we would get back to her to fix that. The tech also created a note on customer's desktop and informed she would also get the mail also about the same.
After couple of weeks we got a mail that she needs a credit of $152.99 as we are not able to understand that her plan is already expired and even she doesn't want any call back . We respect that and we asked customer to investigate on this matter . We found after investigation that customer neither contacted us through call nor mail us regarding the concern within the warranty time period and even after couple of weeks. We understand and on a goodwill basis offered free support to her but she disagreed and only asking for the refund . We again offered her One month free Support to fix the issues but she denied again and not ready to listen anything. The customer also stated that there is a 30 days money back guarantee but the 30 days money back guarantee is for yearly support plan and its not possible that if opting plan for one time fix with extended 7 day guarantee  would give you 30 days money back guarantee . 
We asked customer to call her several times so  that we would be able to find the way to fix the issue with mutual efforts but customer was not even listening to us she was adamant with only thing that she needs her money back . We believe that she was busy in taking care of her husband but still we asked her best time to contact  for only couple of minutes but she disagreed. She doesn't have couple of minutes but she was marking mail couple of times in a day and we also investigated that she was in contact of some other company who were guiding them to raise this concern and asking for refund so that they can sell some plan to her. We have a proper mail chain in which she was also marking mail to them and getting advice what to do . We don't understand that after taking the service why they are guiding them its very unethical that other companies are following this behavior .
On each and every mail customer is asking for a  refund and stating that she would go to her bank and would dispute the charges as she has very god relation with bank . We don't understand that why bank would do such thing and they would ask proper proof instead of working on the basis of relation if its not true and disputing the charges after taking the service as plan is already expired. 
We are still happy to assist our customer and offering her free one month support. 
I hope that every thing is crystal clear and expect that this issue would be sorted out . We respect you and our customers .
Thanks & Regards
[redacted]
Managing Director
[redacted]

Review: I called a number that came up to get help for my wireless router. This company said they could help me however they told me that my computer was in bad shape and if I did not do something about it immediately I would have to throw it out and buy a new one....they scared me into believing this was true. I trusted them as I have never had any work done on my computer and my only income is my SS and could not afford to buy a new one.they told me the chg was $152.99 and I needed to pay that in advance. I did not out of my checking acct and they gave me instructions and took over my computer. I did not call them for this and they took advantage of me and I would like my monies back. I contacted them after a week or so by message on their website. they did not answer my message for almost a week. My computer was not working right, was hard to type on it and I found out they left me with a virus.....no one else had been on my machine.on the website they have a 30 day money back listed. I have contacted them since the middle of December and they just ignore me. I contacted the number that was listed on my bank statement with the chg and it turns out that this is a CPA and he told me he lets them use the site for tax purposes.....when he heard my story he said he would contact them as this does not look good...And then he said they are in India. Something does not seem right with this website and the number being a CPA's phone number.I have contacted these people at least 3-4 times a week and they either do not answer me or tell me they need to close their file they did all they could for me. Their 30 day refund does not apply to me either I was told.All I want is my money back. I cannot afford to lose this money.I have a husband that had a stroke and has heart failure and I am his caregiver and my income is so limited...I trusted them in what they said and it was not even what they were contacted for and they took advantage of me.Desired Settlement: $152.99 the amount they charged me

Business

Response:

Hi [redacted] ,

I would like to thank you for acting as a bridge between client and us. I believe that you would do the best to resolve the concern . The issue raised by our customer [redacted] who called us on 6-Dec-2013 regarding problems with the router connection and she was not able to connect the devices wireless . We first listened the issue and asked customer permission to share the screen of the computer on a secured line she agreed . Our technician went ahead and diagnosed the computer free of cost and told customer about the same . After diagnosing the computer there was problems found on the network and the tech informed and educated each and every steps he is performing customer understands the problem and asked the tech to sort it out we told the charges about it for one time fix for one computer with 7 day warranty and yearly support , customer agreed for one time fix with one week guarantee . We clearly mentioned the charges of 152.99 and took confirmation about the same from customer. We never forced our customers to pay and that is the reason we do free diagnosis in front of them so that they can understand things easily what is the issue . Customer agreed and we assigned the technician to work on this issue and told customer to watch if she wish to do that what we are working on the computer to fix it so that everything should be transparent.

As per the notes and case history made by the technician he worked hard to fix the issues on the network and the computer and also helped the customer to connect the devices she was not able to connect because of that issues. Our tech called customer to inform that all the issues are taken care of and she can cross check that everything is working fine . Customer was able to connect to the devices and all the problems on the network as well as computer are fixed because of that she was not able to connect to the devices on her network.

The technician took the permission to close the case ,customer agreed and he also informed customer that if in case you face any issues with the network or computer you can give us a call back on our number and if she wants to communicate with email she can also mail us back and we would get back to her to fix that. The tech also created a note on customer's desktop and informed she would also get the mail also about the same.

After couple of weeks we got a mail that she needs a credit of $152.99 as we are not able to understand that her plan is already expired and even she doesn't want any call back . We respect that and we asked customer to investigate on this matter . We found after investigation that customer neither contacted us through call nor mail us regarding the concern within the warranty time period and even after couple of weeks. We understand and on a goodwill basis offered free support to her but she disagreed and only asking for the refund . We again offered her One month free Support to fix the issues but she denied again and not ready to listen anything. The customer also stated that there is a 30 days money back guarantee but the 30 days money back guarantee is for yearly support plan and its not possible that if opting plan for one time fix with extended 7 day guarantee would give you 30 days money back guarantee .

We asked customer to call her several times so that we would be able to find the way to fix the issue with mutual efforts but customer was not even listening to us she was adamant with only thing that she needs her money back . We believe that she was busy in taking care of her husband but still we asked her best time to contact for only couple of minutes but she disagreed. She doesn't have couple of minutes but she was marking mail couple of times in a day and we also investigated that she was in contact of some other company who were guiding them to raise this concern and asking for refund so that they can sell some plan to her. We have a proper mail chain in which she was also marking mail to them and getting advice what to do . We don't understand that after taking the service why they are guiding them its very unethical that other companies are following this behavior .

On each and every mail customer is asking for a refund and stating that she would go to her bank and would dispute the charges as she has very god relation with bank . We don't understand that why bank would do such thing and they would ask proper proof instead of working on the basis of relation if its not true and disputing the charges after taking the service as plan is already expired.

We are still happy to assist our customer and offering her free one month support.

I hope that every thing is crystal clear and expect that this issue would be sorted out . We respect you and our customers .

Thanks & Regards

Managing Director

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

First of all There seems to be many statements in the response that not entirely true. The reason I had called was to get help in finding my ID for my wireless, Period. I never had anyone work on my computer before either. They said they could help me but would have to take over my computer and wanting to get my Kindle set up with my wireless I assumed this was the way it had to be done. After they got on my computer they started telling me how bad my computer was and that I needed to get it fixed immediately or I would have to throw it out and get a new one. They literally scared me as I cannot afford a new one and I need the computer for my husbands needs. I trusted them and asked what it would cost me and they told me how much it would cost if I took it to someone as they chg by the hour etc etc. The amount was $152.99 and I needed to provide that before they could go on. There was no talk of any plan at all ever. I had no idea what they were doing just saw their pointers all of the computer screen. Finally they said they were finished and I should b e able to use my Kindle. I disconnected from them and turned off my computer.

This was in the month of Dec and was Christmas and New Years holiday time, With that in mind and with weekends and my full time caregiver job with my husband I did not go back on the computer for at least a week and when I did it was hard to operate, the typing was running hard but because I had never had nay work done before I thought possibly it was taking a while to get back to normal... After a few days I tried to email them and got no answer , just a return message that we will get back to you soon.

When I finally got an email I asked them in email how to reach them in email and I was given a website where you could leave a message in the event they were not available. Turned out that the website never has anyone available, it always says they are offline leave a message. It turned out that the problem I was having was a Virus and it could only have come from whomever worked on the computer. when they found out I was very disappointed and frustrated and wanted my money back, well there was no way I was going to let them on my machine again and I also had doubts about their business.

On their website, which they found out I knew about, ...they removed the address and the phone number that was on it.

The phone number that was on the lower left hand corner was 858-454-2190 (this phone number is on my bank statement which shows the chg and the name TECHIEZHELP LLC Also on that corner and now changed was this address...[redacted] So when I could not get an answer to my request I called [redacted] and the person that answered was a Mr [redacted],CPA. After telling him my complaint he said this does not look good... and said he would call them but told me it would take a bit as they are in India. He said he lets them use the website for Tax Purposes... This does not sound right to me and now that they changed the phone numbers, address etc, it seems quite strange.

My [redacted]) was not in the picture at the beginning when I emailing , someone sent him an email and asked him to resolve this after a few emails back and forth. They had also told me, that if anyone did not do their job as far as what I needed done they would fire them.......I answered right away that I did not want anyone fired Period Had no idea that these people were in India either. That is why it took so long for any response and sometimes none.

In Mr. [redacted]' response letter in the 5h paragraph he sites knowing of some other company that was guiding me in this venture to sell another plan to me...".There is no Truth in this whatsoever".None.!1

I take offense in Mr [redacted] saying I do not have a few minutes to talk to them on the phone, but I can email.......I sometimes have dictated for someone who has come in to help me and they have typed it for me when I am busy. And No..I do not have time to talk on the phone. If I have someone to help me out once in a while I may but I never know when that will be or when someone has the time to come over to my house and give me a break.....And until he walks in my shoes, Mr [redacted] does not know what he is talking about.Taking care of a stroke victim who is 85 yrs old is not easy.

All in all there never was any mention of any plans to me...iI was not looking for a plan........I feel that they took advantage of me at age 84. On their website they have money back guarantees, etc...but they kept not answering me till their 30 d ay offer was over....

All I want is my money back.. and they will never hear from me again....and the case will be closed........I would think they would rather have a satisfied customer than one that is not and protesting their business

Business

Response:

Once again we want to thank you for trying to sort out the issues and we really like to appreciate for your dedicated efforts. We took time to reply on this concern raised by our customer [redacted] as because we are trying to find out the way so that we can help her and give her the best resolution . We took the meeting from the quality concerned department and the tech who worked on customer issues and we found that he did his level best to fix her computer and closed the case only by taking the permission from the customer.

Review: Received numerous calls from "Dr Asst DC"@[redacted] in access of 6 - 10 calls within mins; once answered call this agent transformed my desktop computer from www.connectme.com, reporting illegal programs suddenly existing when gaining access to my computer programs. Introducing [redacted] sites, which were not present before allowing agent access. Then agent tried to intimidate me by telling me that these sites were criminal and harmful to me. I am complaining that this company practices under the umbrella of ATT and possibly other networks and suggested that this is occurring do to some Network problem. I just had my computer serviced, and used with no problem! This company is not supported by ATT. To suggest that I frequent such absurd sites and can fix for $149.99, is trying to take advantage of me proclaiming to be my Network service. As a senior citizen this is very alarming.Desired Settlement: Contact and advised of complaint and discontinue the scare tactic to the consumer to gain money. STOP inputting damaging programs into our property for corporate gains.

Review: On August 4, 2014, I contacted this company to complete a diagnostic scan on my computer because it was running slowly. The scan was done remotely and upon completion I was told I had several viruses and needed safety walls and other software to keep my computer safe from future viruses and hackers. At that time I was transferred to the technician manager to discuss the cost to remove the viruses, set up fire walls, and clean up my system allowing it to work faster. I was then connected to [redacted] who informed me the cost would be $99.99 to completely fix my computer issues. After some discussion I agreed and gave my credit card information. After that [redacted] went on to discuss a service plan they had that would cover all, present and future purchases, technical issues with all computers, tablets and laptops in my home for an additional $399.99. I was uncomfortable with that price and declined but after some talking [redacted] agreed to lower the price down to $199.99 and I accepted. The technician, [redacted], worked on my computer and informed me he would have to call back to complete the job because there was so much to do. I was instructed at that time that I could use my computer without any problems but he would contact me again the next day to complete the service. [redacted] did contact me several times to work on my computer but never completed the job. After the first interaction with my computer I was unable to utilize it at all. I worked with them back and forth until on December 4th I requested a refund for the monies I had paid and ask to cancel the service plan. At that time [redacted] instructed me he would process the paper work for my refund and I should receive it in the mail within 2-3 weeks. On January 19, 2015 I contacted the company regarding my refund and was connected with a [redacted] who informed me the refund had been processed. I researched my entire bake statements and not only did I find no refund but also discovered I was charged $299.99 for a total of $399.98. Computer is yet not workingDesired Settlement: In the beginning I had requested the refund of my money ($399.98) and would yet like that returned to me. I also feel I have lost the use of a working computer due to this company's actions and feel they should be responsible for replacing my computer. I have had another company look at my computer locally and was told it would be best to purchase another computer because the operating system had been removed in addition to seeing someone had been adjusting the settings and other technical probl