Techmation Electric & Controls Ltd

Complaint: [redacted] I am rejecting this response because:I have discussed this with [redacted] many times over I informed him that he needs to file a claim with [redacted] , not the local business he got the part from.He stated he would do that He also spoke with the [redacted] representative who informed him of the same thing He then told me he did file a claim and it was denied I asked him to send me proof that he filed the claim and the denial, he stated he would but never did I confirmed with [redacted] that no claim was ever filed All he had to do was file the claim which he never did This is not acceptable for a business This business is obviously dishonest and fraudulent I doubt he even replaced the part he stated he did which is why he never filed the claimThis is not resolved When I spoke with [redacted] they suggested I get legal consult which I will My attorney will be contacting this "business" Regards, *** ***

Complaint: [redacted] I am rejecting this response because:While we did speak with Mr [redacted] on Thursday, April 28th, at 10:a.m., a resolution for full refund, as mutually agreed, has NOT been fulfilled as promisedMr [redacted] conceded, in writing, given the agregious negligence and inferior, disreputable work performed by his son, [redacted] , that we were entitled to a full refund of the $1,we had paid to his company, Shellaby A/C & Refrigeration, on March 15, 2016, Though we obligingly offered to accept a refund via the original payment method (credit card) or to drive to his San Antonio office to pick up the refund check, he insisted it would be best for him to mail the refund check to our home He was provided with a copy of our invoice, which detailed our mailing address and then assured us the refund check would be put in the mail that day It is now days past the date he said he would mail the check and we have yet to receive the promised refund, in any form On Tuesday, May 3rd, 2016, five days after his promise to refund our $1,000.00, we attempted to contact Mr [redacted] , via text, at the number we had previously communicated voice to voice and by text message As of May 10, 2016, Mr [redacted] has not responded to our text or request for an update on the status of the refund he assured us we would receive on April 28, We have since contracted with and paid in full, a reputable, licensed HVAC mitigation specialist to remedy the disreputable and inferior work performed by [redacted] of Shellaby A/C & Refrigeration Regards, [redacted]

In response to this, Mr*** cashed a check and it cleared my bank on May 10, He received a 100% full refund

On May 28th, I did a service call at linda *** house and found the ecm blower motor out on a *** air handlerI let miss *** know that I couldnt do anything until tuesday because of the holiday on mondayI arrived at *** Tuesday morning and their counter person *** ran the model
# and serial# of the unit in questionI was told that the unit had no warranty left and that it had not been registered by installing company or home builderAt that I called miss *** and gave the the quoted price to replace the motor and she accepted the priceI did the install and collected the feeLater that day I disposed of the old motor since there was no warrantyA few days later miss *** told me she had gotten the warranty approved and to call ***I deal with *** in Corpus Christi and was told again there was no warranty which I relayed to miss ***Today, 10/10/I spoke with the branch mgr*** *** and was told the same thingI think Linda did provide install date to *** national but, that was after the factThe problem lies with here builder or install company not registering her systemI dont feel I have done anything wrongI tried several times after with *** corpus and was told no warranty

Complaint: [redacted]
I am rejecting this response because:I have discussed this with [redacted] many times over.  I informed him that he needs to file a claim with [redacted], not the local business he got the part from.He stated he would do that.  He also spoke with the [redacted] representative who informed him of the same thing.  He then told me he did file a claim and it was denied.  I asked him to send me proof that he filed the claim and the denial, he stated he would but never did.  I confirmed with [redacted] that no claim was ever filed.  All he had to do was file the claim which he never did.  This is not acceptable for a business.  This business is obviously dishonest and fraudulent.  I doubt he even replaced the part he stated he did which is why he never filed the claim. This is not resolved.  When I spoke with [redacted] they suggested I get legal consult which I will.  My attorney will be contacting this "business".
Regards,
[redacted]

Hi,   I emailing you all because I wanted to let you know I have talked to the customer who recently filed a complaint against us. The serial # to the email you all sent us is [redacted]. I cannot find the email you all sent otherwise I would respond to it. Please know I have spoken with the...

customer and have agreed to refund him 100%.      Thanks,   [redacted] Shellaby A/C & Refrigeration 1404 Hwy. 35 South Rockport, Texas 78382 Office: (361)386-2886 [redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because:While we did speak with Mr. [redacted] on Thursday, April 28th, 2016 at 10:19 a.m., a resolution for full refund, as mutually agreed, has NOT been fulfilled as promised. Mr. [redacted] conceded, in writing, given the agregious negligence and inferior, disreputable work performed by his son, [redacted], that we were entitled to a full refund of the $1,000.00 we had paid to his company, Shellaby A/C & Refrigeration, on March 15, 2016,  Though we obligingly offered to accept a refund via the original payment method (credit card) or to drive to his San Antonio office to pick up the refund check, he insisted it would be best for him to mail the refund check to our home.  He was provided with a copy of our invoice, which detailed our mailing address and then assured us the refund check would be put in the mail that day.  It is now 12 days past the date he said he would mail the check and we have yet to receive the promised refund, in any form.  On Tuesday, May 3rd, 2016, five days after his promise to refund our $1,000.00, we attempted to contact Mr. [redacted], via text, at the number we had previously communicated voice to voice and by text message.  As of May 10, 2016, Mr. [redacted] has not responded to our text or request for an update on the status of the refund he assured us we would receive on April 28, 2016.  We have since contracted with and paid in full, a reputable, licensed HVAC mitigation specialist to remedy the disreputable and inferior work performed by [redacted] of Shellaby A/C & Refrigeration.  
Regards,
[redacted]