Techna Glass

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Please contact the executive assistant Melissa at We have searched for your information in our system, however the information provided by Revdex.com for you does not pull anything upWe certainly want to help you out and get you taken care of

Truly I am sorry for this experienceI dont like this at all that [redacted] isn't happy with our companyI am a small business owner and pride myself on maintaining a high level of customer satisfaction and have a good name and reputationI except full responsibility for this situation even though there were some circumstances outside my control [redacted] was scheduled for a windshield replacement yesterday Wednesday, February I called [redacted] and got her voicemail [redacted] lives in [redacted] IN and is too far to drive out with out receiving confirmation she would be thereMy call center called me informing me she was wondering where we were atI told them to relay the message I tried calling her but had no answerWhen I looked through my call records I realized I made a mistake and was digit off on her telephone #Truly I am sorry for thatI should have paid more attention and realized my mistakeI'm very frustrated by my lack of attention to detail in this particular case because I have now lost a customer [redacted] in my call center had called me and told me the customer had rescheduled for Friday but wanted to know if we could possible come to a different address in [redacted] on ThursdayI said no problem and I would call the customer to confirm the detailsI didn't realize [redacted] relayed the message to [redacted] that I would be calling her back within the hourThat was simply miscommunicatedThis morning around 9am I called [redacted] on both #s I have on file and left a voicemail on bothI want [redacted] to know that I truly care for her windshield needs and I want to make this rightI would be willing to lower the price $as well as putting brand new wipers on her vehicle a $value for free as well as free mobile serviceFeel free to contact me directly if there's anything I can do to make this rightMy direct line here at our store is [redacted] Warm regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Most all of what they said is falseThey did not ever tell me that I needed to keep my car in a garage and I would have remembered because I do not even have access to a garageWhen they replaced my windshield there was no storm for many weeks for this was in early September, and I did not drive my car for several days after it was replacedThey first replaced my windshield after missing two different appointments which come to a major inconvenience to me because I have to work around my class scheduleThey missed yet another appointment to fix the seal that had come off the windshield and did not come to fix it for almost two weeksNow in January I am back in town for school and over the break I found that the seal was not installed properly because I am getting ice on the inside of my windshield whenever it freezes over nightI called and scheduled an appointment when I got back for the next week and they then missed this appointment also because it snowed and they said they were unable to get through the two inches of snow to the next town after the snow plows had cleared the roadsI also never took my car to [redacted] Chevrolet to have it inspected because I don't see the need to drive fifty miles to Provo to have this done and also because I thought that technaglass would be professional enough to come fix the job that they didn't completely finish in the first placeTechnaglass has not tried to contact me to try and inspect my car at all, the only times that we have had contact to set up appointments are when I call themI have not received any phone calls from the company since the first appointment I tried to set up in the beginning of January Sincerely, [redacted] ***

We have attempted to contact the customer multiple times since this customer had filed the Revdex.com Complaint, the customer is not responding, We need to be able to come to the Customer's vehicle to fix this issue and the customer has not been at the appointment sites times nowWe are MORE than willing to correct this issue, TechnaGlass stands behind all of our workPlease have the Customer Contact Wade at, # ###-###-####, at his earliest convenience so that we can resolve this issue for the Customer

Complaint: [redacted] I am rejecting this response as there has been no positive progress even after sending in the photos.If TechnaGlass will not honor their warranty, please go ahead and close this Revdex.com complaint as NOT RESOLVED At least other individuals will see this as a warning if if they research TechnaGlass via the Revdex.com Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Ryan was very professional and handled my complaint earnestly I appreciate his honesty Sincerely, [redacted]

Hello!I am the Owner of Techna Glass in CincinnatiI appreciate ***'s business and am sorry he is having an issue with the top moulding on his daughter's vehicleI have spoken with *** about this issue on several occasionsAll of our installs include a lifetime warrantyIf there's ever
an issue all warranty work simply must be brought back to our storeThis is standard with any auto glass company and their policiesNot only would my shop foreman personally fix the issue and correct it, but I would also be able to put eyes on the issue to see what has gone wrong and why the issue occurredIn this case I am not able to do that. I spoke to *** today, and told him I would make an exception for him, go against our company policy and come mobile to correct the issueI have him scheduled to go mobile tomorrow May 7, to his daughter's schoolI would only agree to this if *** agreed to take down the negative reviews he has posted about my company on the major search engines including *** *** *** ***I need *** to know, all our work has a lifetime warrantyWe stand by this warranty and our work 100%We have an A rating with the Revdex.com, and an A rating with *** ***We have very positive reviews on the search engines, all of which I have worked very hard to develop this reputationAnytime a customer has an issue with our work, we will stand behind it but I simply ask for the customer to bring it back at their convenience to be corrected. This is a family owned business and bad reviews really hurt our companyI ask that after my installer goes mobile tomorrow and *** and his daughter are satisfied that he please take down the negative reviews. I can be reached at my store with any questions*** * ***

***, We are in receipt of the complaint referenced above. At TechnaGlass Farmington we pride ourselves in providing outstanding value and customer satisfaction to each of our customers After reading the details and researching the facts of this transaction it would
appear we missed the mark when providing services to Mr*** We apologize for any inconvenience or confusion this may have caused Mr*** We are issuing Mr*** a refund check in the amount of $ Additionally, we will include a coupon which provides him a $off coupon for a windshield and a free rock chip repair He can use these coupons or he can pass it on to a family member or a friend Once again, we apologize for the over charge to Mr*** and will work diligently to earn his trust and business in the future. Thank you. Make it a great day!Brad R***TechnaGlass Farmington/Grand JunctionCOO E20th StreetFarmington, NM

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Truly I am sorry for this experience. I dont like this at all that [redacted] isn't happy with our company. I am a small business owner and pride myself on maintaining a high level of customer satisfaction and have a good name and reputation. I except full responsibility for this situation even though...

there were some circumstances outside my control. [redacted] was scheduled for a windshield replacement yesterday Wednesday, February 10. I called [redacted] and got her voicemail. [redacted] lives in [redacted] IN and is too far to drive out with out receiving confirmation she would be there. My call center called me informing me she was wondering where we were at. I told them to relay the message I tried calling her but had no answer. When I looked through my call records I realized I made a mistake and was 1 digit off on her telephone #. Truly I am sorry for that. I should have paid more attention and realized my mistake. I'm very frustrated by my lack of attention to detail in this particular case because I have now lost a customer. [redacted] in my call center had called me and told me the customer had rescheduled for Friday but wanted to know if we could possible come to a different address in [redacted] on Thursday. I said no problem and I would call the customer to confirm the details. I didn't realize [redacted] relayed the message to [redacted] that I would be calling her back within the hour. That was simply miscommunicated. This morning around 9am I called [redacted] on both #s I have on file and left a voicemail on both. I want [redacted] to know that I truly care for her windshield needs and I want to make this right. I would be willing to lower the price $20 as well as putting brand new wipers on her vehicle a $20 value for free as well as free mobile service. Feel free to contact me directly if there's anything I can do to make this right. My direct line here at our store is [redacted]Warm regards,[redacted]