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Yesterday, July 2, after three phone calls, the program I ordered and paid for on June was finally installed on my computer For the first time I got phone connections where their live voices were not garbled For the first time I had a tech (named ***) who was able to take care of the issue It still took about an hour and a half - but it finally works Eight hours of hassle still seems a bit much for a $program Since I lodged the complaint, I felt it only fair to notify you of the resolution [redacted]

response: Could the client please be more detailed on what he would like us to do

Statement:
Our online services does not accept bank transfer as for our terms and conditions on our website as seen below we accept major credit cards, Money Orders, Cashier’s Checks, Company Checks, Personal Checks for any Issues we will be glad to help the client by any means to any
issueCredit Cards
We accept the following credit cards: Visa, MasterCard, Amex and DiscoverThere is no surcharge for using your credit card to make purchasesPlease be sure to provide your exact billing address and telephone number (Lethe address and phone number your credit card bank has on file for you)Incorrect information will cause a delay or decline in processing your orderYour credit card will be billed upon orderingMoney Orders, Cashier's Checks, Company Checks, Personal Checks
We accept money Orders, cashier’s checks, personal checks, and company checks in USDollars onlyOrders are processed upon receipt of a money order or cashier’s checkFor personal and company checks, please allow up to banking days after receipt for clearance of funds before the order is processedWe cannot guarantee the availability of a product by the time funds clear or payment is receivedWe will charge a $fee on all returned checks

Thank youThey have fully refunded the amount*** ***
%

Response: We are unable to find client in our data base, could client
give us more information example he invoice number so we can have
matter resolved for them
Thank you
***

This client has already installed and activated the product and has been using it ever since purchasing it. Furthermore a product cannot be installed and activated if it is a fraudulent license key, in addition the client is making false accusations and incorrect statements. Namely, our company is...

authorized and a partner with Adobe and Volume license keys are legitimate. The client started a chargeback request with their credit card company Amex, we allowed it and the transaction was refunded. This case has already been resolved, the client already received a refund, dispite their dishonest practice and spiteful behavior.
Regards

Yesterday, July 2, after three phone calls, the
program I ordered and paid for on June 25 was finally installed on my
computer.  For the first time I got phone connections where their live
voices were not garbled.  For the first time I had a tech (named [redacted])
who was able to take...

care of the issue.  It still took about an hour and a
half - but it finally works.  Eight hours of hassle still seems a bit much
for a $93 program.  Since I lodged the complaint, I felt it only fair to
notify you of the resolution.
 
[redacted]