Techni Auto

Complaint: [redacted] I am rejecting this response because:the car was brought back to techni auto in december of 2014.with transmission problemsPlus techni auto Never Explained what they considered periodically I suspect that the the transmission originally was never rebuiltIn.march of the second time I brought the car back to techni auto I was informed that the transmission was not the issue And that they were not going to be responsibleI have since paid for tow trucks to take my car to other mechanics who said that the issue is the transmissionI then reached out to tecni auto and was told that they will not honor the warranty Regards, [redacted]

When customer father brought the car on September he came with a diagnosis made from [redacted] dealer of transmission failure, customer came to the shop with this diagnosis asking for price of a rebuild transmission labor, we told him that we don’t rebuild transmission, we can find a used one and replace it but customer didn’t want it, he wanted rebuild itBecause father customer was a good customer we try to help him looking for a transmission shop who can rebuild this transmission because customer didn’t want to pay all the money that dealer was charging him to replace the transmissionWe took the car to the transmission shop, they rebuild it and customer sister pick up the carCustomer brought the car on December without warranty (because he didn’t brougth the car periodically every or weeks like we told his sister, person who pick up the car and the invoice) invoice that customer admitted never readHis car this time only had a little vibration so due to moral responsibility we send the car to the transmission shop again to check out the vibrationThey open the transmission and diagnosed that the transmission didn’t had any problem(Techni Auto paid for this labor because we didn’t comply warranty of bringing car every or weeks.) Customer picks up the car(all this happened in December) Customer never came backIn March (months after) the car stopped running, customer took it to another mechanic shop and they told him that the transmission wasn’t workingCustomer towed the car to Techni Auto, we open the transmission and we found antifreezeWe did a transmission flushing and changed the filter, car was running again(we didn’t charged customer for this service)We explained to the customer that antifreeze in the transmission could be a problem with the radiator, customer told us that he knew about the antifreeze problem before he brought the first timeThe only way he have to help the customer is advice him (we already told him on march) to take the car to the mechanic shop to fix the problem with the antifreeze that is going into the transmissionMake a good diagnosis finding what is causing the transmission to failWe are very sorry of not being the ones who diagnoses the car on September, we only did what the customer told us to doNOTE: customer said that he suspect that the transmission originally was never rebuildWE HAS EVIDENCE ON THE MECHANIC CELL PHONE OF ALL THE TEXT MESSAGES SEND TO THE CUSTOMER EXPLAIN EVERYTHING, WE SEND HIM PICTURES AND VIDEOS OF THE REPAIRS IN THE TRANSMISSION SHOPThanks.Sent on: 6/6/9:57:AM

Complaint: [redacted]
I am rejecting this response because:  In September of 2014 when the car was brought into techni auto the mechanic advised that he works with a transmission shop located down the street  from his shop  in Roselle Park. Where he said he will bring my car to get the transmission rebuild.(based on the relationship he had with my father, I agreed.).Techni auto charged me $3400 for the repairs. And stated in my receipt that I have a.1 year or 12k mile warranty , and that I must bring in the car periodically NOT every 2 or 3 weeks to be checked. Tecni auto also told me that if anything goes wrong with the transmission they will be responsible for the repair within the 1 year or 12k miles.warranty. I brought the car back to techni auto in December 2014.with transmission problems again . Then techni auto kept my car for 1 week while diagnosing the issue. Then after another week techni auto advised me that he. (Without my consent.)  Had send the car to Bronx,NY to have  the transmission repaired again, which I have text messages from this incident. The video in question shows my car parked outside a random mechanic shop and him driving the car. At no point in the video it shows any type of repairs. Which clearly techni auto admitted in the respond that the transmission was not rebuild in December 2014. In March 2015 I towed the car to tecnic auto and after them checking the car told me that tbe transmission was not the issue. Instead told me the issue was that motor oil was mixing with coolant. And that I should take it to [redacted] dealer to get fixed.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:the car was brought back to techni  auto in december of 2014.with transmission problems. Plus techni auto 
Never Explained what they considered periodically.  I suspect that the the transmission originally was never rebuilt. In.march of 2015 the second time I brought the  car back to techni auto I was informed that the transmission was not the issue . And that they were not going to be responsible. I have since paid for tow trucks to take my car to 3 other mechanics who said that the issue is the transmission. I then reached out to tecni auto and was told that they will not honor the warranty. 
Regards,
[redacted]

The auto repair for his vehicle was done on 8/22/2014, in the invoice given to the customer we specify: '' the warranty is one year or 12000 miles, customer must bring the vehicle periodically to the shop in order to cover warranty". Customer sister came to pick up the vehicle and we told her that...

is VERY IMPORTANT he bring the car every 2 or maximum 3 weeks. Customer came on march ( 6 months later) because the vehicle transmission begin to fail again. Customer lost warranty because he never came to shop to follow up.

When customer father brought the car on September 2014 he came with a diagnosis made from [redacted] dealer of transmission failure, customer came to the shop with this diagnosis asking for price of a rebuild transmission labor, we told him that we don’t rebuild transmission, we can find a used one and replace it but customer didn’t want it, he wanted rebuild it. Because father customer was a good customer we try to help him looking for a transmission shop who can rebuild this transmission because customer didn’t want to pay all the money that dealer was charging him to replace the transmission. We took the car to the transmission shop, they rebuild it and customer sister pick up the car. Customer brought the car on December without warranty (because he didn’t brougth the car periodically every 2 or 3 weeks like we told his sister, person who pick up the car and the invoice) invoice that customer admitted never read. His car this time only had a little vibration so due to moral responsibility we send the car to the transmission shop again to check out the vibration. They open the transmission and diagnosed that the transmission didn’t had any problem. (Techni Auto paid for this labor because we didn’t comply warranty of bringing car every 2 or 3 weeks.) Customer picks up the car. (all this happened in December) Customer never came back. In March (3 months after) the car stopped running, customer took it to another mechanic shop and they told him that the transmission wasn’t working. Customer towed the car to Techni Auto, we open the transmission and we found antifreeze. We did a transmission flushing and changed the filter, car was running again. (we didn’t charged customer for this service). We explained to the customer that antifreeze in the transmission could be a problem with the radiator, customer told us that he knew about the antifreeze problem before he brought the first time. The only way he have to help the customer is advice him (we already told him on march) to take the car to the mechanic shop to fix the problem with the antifreeze that is going into the transmission. Make a good diagnosis finding what is causing the transmission to fail. We are very sorry of not being the ones who diagnoses the car on September, we only did what the customer told us to do. NOTE: customer said that he suspect that the transmission originally was never rebuild. WE HAS EVIDENCE ON THE MECHANIC CELL PHONE OF ALL THE TEXT MESSAGES SEND TO THE CUSTOMER EXPLAIN EVERYTHING, WE SEND HIM PICTURES AND VIDEOS OF THE REPAIRS IN THE TRANSMISSION SHOP. Thanks.Sent on: 6/6/2015 9:57:46 AM

Review: Techni auto in roselle park does not want to honor the 1 year or 12k mile warranty on the transmission in my car that they rebuild.Desired Settlement: To honor the warranty and fix the transmission

Business

Response:

The auto repair for his vehicle was done on 8/22/2014, in the invoice given to the customer we specify: '' the warranty is one year or 12000 miles, customer must bring the vehicle periodically to the shop in order to cover warranty". Customer sister came to pick up the vehicle and we told her that is VERY IMPORTANT he bring the car every 2 or maximum 3 weeks. Customer came on march ( 6 months later) because the vehicle transmission begin to fail again. Customer lost warranty because he never came to shop to follow up.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:the car was brought back to techni auto in december of 2014.with transmission problems. Plus techni auto

Never Explained what they considered periodically. I suspect that the the transmission originally was never rebuilt. In.march of 2015 the second time I brought the car back to techni auto I was informed that the transmission was not the issue . And that they were not going to be responsible. I have since paid for tow trucks to take my car to 3 other mechanics who said that the issue is the transmission. I then reached out to tecni auto and was told that they will not honor the warranty.

Regards,

Business

Response:

When customer father brought the car on September 2014 he came with a diagnosis made from [redacted] dealer of transmission failure, customer came to the shop with this diagnosis asking for price of a rebuild transmission labor, we told him that we don’t rebuild transmission, we can find a used one and replace it but customer didn’t want it, he wanted rebuild it. Because father customer was a good customer we try to help him looking for a transmission shop who can rebuild this transmission because customer didn’t want to pay all the money that dealer was charging him to replace the transmission. We took the car to the transmission shop, they rebuild it and customer sister pick up the car. Customer brought the car on December without warranty (because he didn’t brougth the car periodically every 2 or 3 weeks like we told his sister, person who pick up the car and the invoice) invoice that customer admitted never read. His car this time only had a little vibration so due to moral responsibility we send the car to the transmission shop again to check out the vibration. They open the transmission and diagnosed that the transmission didn’t had any problem. (Techni Auto paid for this labor because we didn’t comply warranty of bringing car every 2 or 3 weeks.) Customer picks up the car. (all this happened in December) Customer never came back. In March (3 months after) the car stopped running, customer took it to another mechanic shop and they told him that the transmission wasn’t working. Customer towed the car to Techni Auto, we open the transmission and we found antifreeze. We did a transmission flushing and changed the filter, car was running again. (we didn’t charged customer for this service). We explained to the customer that antifreeze in the transmission could be a problem with the radiator, customer told us that he knew about the antifreeze problem before he brought the first time. The only way he have to help the customer is advice him (we already told him on march) to take the car to the mechanic shop to fix the problem with the antifreeze that is going into the transmission. Make a good diagnosis finding what is causing the transmission to fail. We are very sorry of not being the ones who diagnoses the car on September, we only did what the customer told us to do. NOTE: customer said that he suspect that the transmission originally was never rebuild. WE HAS EVIDENCE ON THE MECHANIC CELL PHONE OF ALL THE TEXT MESSAGES SEND TO THE CUSTOMER EXPLAIN EVERYTHING, WE SEND HIM PICTURES AND VIDEOS OF THE REPAIRS IN THE TRANSMISSION SHOP. Thanks.Sent on: 6/6/2015 9:57:46 AM

Consumer

Response:

Review: [redacted]

I am rejecting this response because: In September of 2014 when the car was brought into techni auto the mechanic advised that he works with a transmission shop located down the street from his shop in Roselle Park. Where he said he will bring my car to get the transmission rebuild.(based on the relationship he had with my father, I agreed.).Techni auto charged me $3400 for the repairs. And stated in my receipt that I have a.1 year or 12k mile warranty , and that I must bring in the car periodically NOT every 2 or 3 weeks to be checked. Tecni auto also told me that if anything goes wrong with the transmission they will be responsible for the repair within the 1 year or 12k miles.warranty. I brought the car back to techni auto in December 2014.with transmission problems again . Then techni auto kept my car for 1 week while diagnosing the issue. Then after another week techni auto advised me that he. (Without my consent.) Had send the car to Bronx,NY to have the transmission repaired again, which I have text messages from this incident. The video in question shows my car parked outside a random mechanic shop and him driving the car. At no point in the video it shows any type of repairs. Which clearly techni auto admitted in the respond that the transmission was not rebuild in December 2014. In March 2015 I towed the car to tecnic auto and after them checking the car told me that tbe transmission was not the issue. Instead told me the issue was that motor oil was mixing with coolant. And that I should take it to [redacted] dealer to get fixed.

Regards,