Technica Auto & Electric

This vehicle came to our facility by *** TReferred my General Auto Sale (***)All of our diagnostic fees start at $hr which he agreed to and signed an estimate forReason vehicle came to us was: Diagnostic car won't start (we charged $95.00)
Diagnostic performed:
Found intermittent spark and a lot of raw fuel smell in exhaustTest indicated bad spark ignition coil driver caused the no start also found a TSB (technical service bulletin) related suggest Replace ecm (engine control module also known as the compter) and spark plugs and coils we advised customerWe opened the ecm (computer) to inspect and confirm damaged ecmWe were able to see and confirm damage we advised customer of damagesCustomer agreed to repairTechnician note: This vehicle was very hard to dingoes because it had spark to the injection plug and compressionWe put a lot of hours (to 4hr) in the diagnostic, troubleshooting and research where we found the TSB bulletin that helped us determine the problem.Repairs performed: we removed and reinstall with a Repaired ECM and reprogrammed the keyWe had to remove the plenum to replace rear spark plug and ignition coils (of them) (we charged $for labor and parts 836.72)
Note: The ECM was sent out for repair twice first time it came back it was not working properly the second time it came back it work fineCustomer had two option we could have order it from the dealer back on a back order or sent it out for repairHe requested it to go out for repairThe total for this vehicle is in labor in parts and in tax = *** received copies of the estimate and invoice this invoice is still not all paid the customer did not want to wait intel the insurance paid for their part he ask if he would be able to pay and we could reimburse him when we receive the money for the insurance coand General Auto Sale was supposed to pay he witch we never got paid forThe open balance is for the invoice*** spoke with Manuel about the abs light being on he stated the light came on after the repairs we told he it was not on at time the vehicle was at our shop but we can check and see what the code are we also told him that the abs light is part of the brake system and not related to the no start or the repairs that was done to the vehicleHe also stated that a dealer told him he needed to disconnect the alarm is not related with what we did or the reason why the car wouldn't startWe told him we can disconnect the alarm for him but it would be $the customer said he wanted us to get him a rental car or taxi we told he won't do that and he would have to call and get it if he would like oneThe customer walk out and did not say nothing after thatWe where willing to help him as much as we can but it looks like he try to get more work for freeThanks,
*** ***

Review: To whom this may concern

On 7-30-2015 I ask [redacted] will my car make it to San Francisco because the ABS light were on in the dash after he got through Dong his Technica and Electrical for over a month and he said (it going to do what it going) to do (what ever that mean) Has my car tow to Technica Auto and Electric [redacted] ###-###-#### [redacted] cell ###-###-####-office Number ###-###-#### directions [redacted] said take it to my (guy) shop if I don’t and take it some where if im responsible for the charges so I has it tow to [redacted] around 6-29-2015 got my car back. 7-28-2015 Notice (ABS) light was on the dash took back on the 7-29-2015 [redacted] said bring it back in next weeks I will have to look at it again. After over a month of having my car. No rental everything was and electric problem. I [redacted] ask [redacted] to make sure that he take the alarms off. The one that I have ti push start and leave he one on that lock the door on, before I start the care I have to push the alarms button on my ring and than put my key in to start it.

That why Im afraid of the alarm electrical system because it may short out on the dash computer system again. So I [redacted] ask [redacted] to take off but he did not ###-###-####.

[redacted] talk to [redacted] for diagnostic $80 to tell me the problem but when I got the bill he charged me $95 a hour- to fix my car $880 out the door. Plus [redacted] gave him extra $327.00 plus (ASC warranty sent $950.00 but [redacted] only gave me but out of my money) to get my car back $850.00 he kept extra $30 no receipt. [redacted] said when I been the car back in he will give me the $30 receipt and a copy of the work he dawn on my car. So I have to call (ASC Warranty) and ask them for a copy Mr. [redacted] EX1005 ###-###-#### 8704 6618 said they could not give me a rental car until [redacted] diagnose the problem It took him a month are longer and it steel not fix the problem my car ABS dash light on. The interior light come on and off transmission light come on and off.

I talk to [redacted] at the Dealership 16st Downtown Ford he said just to start the car the computer [redacted] have to be change and the hornet and the park plugs than the sensors have to be charge are they will start going off in the dash becauseDesired Settlement: -Fix my vehicle or refund of the $1300, take of the push start off alarm, ABS light keeps coming on need to fix these issues

Business

Response:

This vehicle came to our facility by [redacted] T. Referred my General Auto Sale ([redacted]). All of our diagnostic fees start at $95.00 hr which he agreed to and signed an estimate for.Reason vehicle came to us was: Diagnostic car won't start (we charged $95.00)Diagnostic performed: Found intermittent spark and a lot of raw fuel smell in exhaust. Test indicated bad spark ignition coil driver caused the no start also found a TSB (technical service bulletin) related suggest Replace ecm (engine control module also known as the compter) and spark plugs and coils we advised customer. We opened the ecm (computer) to inspect and confirm damaged ecm. We were able to see and confirm damage we advised customer of damages. Customer agreed to repair. Technician note: This vehicle was very hard to dingoes because it had spark to the injection plug and compression. We put a lot of hours (3 to 4hr) in the diagnostic, troubleshooting and research where we found the TSB bulletin that helped us determine the problem.Repairs performed: we removed and reinstall with a Repaired ECM and reprogrammed the key. We had to remove the plenum to replace rear spark plug and ignition coils (6 of them) (we charged $285.00 for labor and parts 836.72)Note: The ECM was sent out for repair twice first time it came back it was not working properly the second time it came back it work fine. Customer had two option we could have order it from the dealer back on a back order or sent it out for repair. He requested it to go out for repair.The total for this vehicle is 380.00 in labor 836.72 in parts and 71.012 in tax = 1287.84 [redacted] received copies of the estimate and invoice this invoice is still not all paid the customer did not want to wait intel the insurance paid for their part he ask if he would be able to pay 880.00 and we could reimburse him when we receive the money for the insurance co. and General Auto Sale was supposed to pay he 300 witch we never got paid for. The open balance is 3374.84 for the invoice.[redacted] spoke with Manuel about the abs light being on he stated the light came on after the repairs we told he it was not on at time the vehicle was at our shop but we can check and see what the code are we also told him that the abs light is part of the brake system and not related to the no start or the repairs that was done to the vehicle. He also stated that a dealer told him he needed to disconnect the alarm is not related with what we did or the reason why the car wouldn't start. We told him we can disconnect the alarm for him but it would be $60 the customer said he wanted us to get him a rental car or taxi we told he won't do that and he would have to call and get it if he would like one. The customer walk out and did not say nothing after that. We where willing to help him as much as we can but it looks like he try to get more work for free.Thanks,[redacted]