This claim was reviewed by our Quality Engineer once the consumer sent the sample This was this was the finding.Water infiltration is strongly evident Rust/oxidation is everywhere inside the lamp and on the PCB Only water or some other fluid would cause this There is no component in our lamps that has enough liquid volume to drip out of the lamp and into a Playstation and cause it to fail See photo attached that indicate the condition.TCP understands the concern but this is not a warranty or defect as the bulb was subject to some other condition to cause the bulb to fail with some sort of liquid infiltration Thus the consumer was informed this is not a product claim A free replacement lamp was sent as a courtesy, but the claim for a playstation was deniedRef TCP Claim QA# ***
Initial Business Response / [redacted] (1000, 5, 2016/07/14) */ The product will continue to function with your App Lighting controls through a local (Wi-Fi) connection and for general illumination with ConnectedbyTCP light bulbsWe apologize for any inconvenience this change may cause youTCP communicated the planned system changes well in advance to our retail partners prior to the discontinuation of the remote serviceAt the time of the notice to the retailers, TCP requested from its retail partners that any product still remaining on the shelves be returned to TCP and not soldSome of the retailers chose to sell the remaining product and not return the product to TCPIf the customer is willing to provide a receipt of the purchase, TCP will pay for the return of the product to TCP, and upon receipt of returned product, TCP will provide the customer a gift cardThe gift card will be to the retail store the items were purchased at in the amount of the original purchase price for the Connected products that were returned to TCP Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/07/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) I spoke with a TCP rep yesterday and w/o having my receipts in front of me I quoted them a total of $At that time they were unable to guarantee any form of refundI am willing to accept this offer of returning the items and receiving gift cards for the valueI have since located my receipts and my totals spent was $If TCP wishes to refund the original amount I quoted I can accept thatYou will notice that I purchased some items from Home Depot and some from AmazonIf possible I would like the full amount on an Amazon gift card since that is where I will be purchasing my replacement systemHowever I understand if they need to split the refund onto cards from both storesI am attaching screen shots of all receiptsPlease notice on the Home Depot receipts I received a 10% discount and the refund value is listed under the itemThis is the value I used when figuring my total spent
This claim was reviewed by our Quality Engineer once the consumer sent the sample This was this was the finding.Water infiltration is strongly evident Rust/oxidation is everywhere inside the lamp and on the PCB Only water or some other fluid would cause this There is no component in our lamps that has enough liquid volume to drip out of the lamp and into a Playstation and cause it to fail See photo attached that indicate the condition.TCP understands the concern but this is not a warranty or defect as the bulb was subject to some other condition to cause the bulb to fail with some sort of liquid infiltration Thus the consumer was informed this is not a product claim A free replacement lamp was sent as a courtesy, but the claim for a playstation was deniedRef TCP Claim QA# ***
Initial Business Response / [redacted] (1000, 5, 2016/07/14) */ The product will continue to function with your App Lighting controls through a local (Wi-Fi) connection and for general illumination with ConnectedbyTCP light bulbsWe apologize for any inconvenience this change may cause youTCP communicated the planned system changes well in advance to our retail partners prior to the discontinuation of the remote serviceAt the time of the notice to the retailers, TCP requested from its retail partners that any product still remaining on the shelves be returned to TCP and not soldSome of the retailers chose to sell the remaining product and not return the product to TCPIf the customer is willing to provide a receipt of the purchase, TCP will pay for the return of the product to TCP, and upon receipt of returned product, TCP will provide the customer a gift cardThe gift card will be to the retail store the items were purchased at in the amount of the original purchase price for the Connected products that were returned to TCP Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/07/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) I spoke with a TCP rep yesterday and w/o having my receipts in front of me I quoted them a total of $At that time they were unable to guarantee any form of refundI am willing to accept this offer of returning the items and receiving gift cards for the valueI have since located my receipts and my totals spent was $If TCP wishes to refund the original amount I quoted I can accept thatYou will notice that I purchased some items from Home Depot and some from AmazonIf possible I would like the full amount on an Amazon gift card since that is where I will be purchasing my replacement systemHowever I understand if they need to split the refund onto cards from both storesI am attaching screen shots of all receiptsPlease notice on the Home Depot receipts I received a 10% discount and the refund value is listed under the itemThis is the value I used when figuring my total spent