Technical Support Today

Hi,The customer ( [redacted] ) contacted our company on [redacted] of February as he was not able to Install [redacted] Office on his computer and said that he contacted [redacted] Support and they told him about infections on his computer which he wanted to be fixed.Our technician cleaned up the computer and installed [redacted] Office on his computer using the information provided by the customerThe issue was fixed on the same day by our technician and customer confirmed the same.In his complaint [redacted] has mentioned that it took technicians and days to fix his issue which is incorrect as there was only one technician involved in this case and it was fixed within hours[redacted] subscribed to a one year support plan with our company and since then has been actively using our services for assistance with his computerBelow are the details of [redacted] ’s contact with our company and brief description of the issues he contacted us for[redacted] Feb 2015:- Unable to install [redacted] Office due to Virus Infections[redacted] Feb 2015:- Customer installed Fake softwares on his computer and was unable to use [redacted] Desktop [redacted] Feb 2015:- Customer wanted to know how to use [redacted] Office and how to create discs using the computerTechnician guided the customer with basics of [redacted] Office and on creating discs from the computer[redacted] Feb 2015:- Customer was deleting files from Removable Disk and they were getting deleted permanently instead of going to Recycle Bin and he was informed that any file deleted from a Removable Storage on Windows computer would get deleted permanently as it is a basic functionality of Windows[redacted] Feb 2015:- Customer again installed fake and unwanted softwares on his computer and was getting virus infections on the computer[redacted] March 2015:- Customer’s internet connection was not working and issue was resolved after restarting the computer [redacted] March 2015:- Customer wanted to use a PIN to login to his computer instead of using a Password [redacted] March 2015:- Customer was not getting any sound on the computerHe kept the sound on Mute and was not getting any sound from the computer after thatTechnician educated him about the same[redacted] March 2015:- Customer was unable to sign in to *** [redacted] was disabled from connecting to the internet due to unwanted softwares installed by the customerComputer was cleaned for infections after which [redacted] started to work[redacted] March 2015:- Customer was unable to access internetTechnician advised him to restart the internet device as it was a problem with it and after that internet started working [redacted] April 2015:- Customer wanted a monthly checkup of his computer as per his contract with the company and was provided with the services.Our Supervisor contacted the customer today after getting feedback from Revdex.com and offered a Full Refund to the customer, however the customer insisted on getting another $in order to remove his negative feedback regarding our website from Revdex.comMoreover [redacted] contacted some other Technical Support Company in order to get his issue fixed within the term of contract with our company and paid them an amount of $which we are notliable to pay as he should have contacted us if he was having any problem with the computerHe paid $to [redacted] Corporation for the product that he purchased from them ( [redacted] Office 2013) which was the same product which we installed on his computer and for any refund he should contact [redacted] Corporation directly.Please be informed that a Full Refund has been issued to the customer which is beyond our regular refund policy and this is the maximum liability that we hold towards the customerHowever we would not be making any further payment to the customer to remove his review from Revdex.com or for the services that he took from some other company or the product that he purchased from any other company as we do not follow such practices and same has been informed to the customer

Hi , As per your request and in concern with Revdex.com we will refund the full amount back to customer for the amount USD and assuring that you will not be getting any calls from our company in order to process the refund :- The Refund will be done in the very same way the payment was done So we will be needing some information :- Routing Number Account Number Bank Name Address on the Checking Account Name on the Checking Account Please Make sure the account is active then only we will be able to refund the money back Please Help us with the Above infomation so that we can close this Complaint The Refund Time is 4-Working days you can Email the information :- [redacted] thanks [redacted]

Hi,As responded earlier we would not be reimbursing the customer for any kind of expenses that he made on his own without consulting with us [redacted] should have contacted our support in case he was having any problem with the computer instead of contacting any other support companyIn his reply the customer has mentioned that he did not get a call from us which is not true as one of our billing supervisor had a word with him where he asked us to pay him $in order to remove his review from Revdex.com and he was told that we DO NOT FOLLOW such PracticesAlso we would not be discussing this case over the phone with the customer anymore as we want this request to be closed via documented reply’s only.The only liability that we owed to the customer was for the money that he paid to us for the support which was $and we have already refunded it to his credit cardApart from this we would not be making any kind of payment to himAlso, we would not be providing him any support moving onwards as the customer does not want us to work on his computer and as per his response he has clearly mentioned his intentions of accusing us of causing harm to his computer in case we even work on itRegards,Technical Support Today

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Hi ,
We have received and reviewed the complaint from ***
We Would Like to go with the settelment process and will be partial Refunding the amount of USD out of USD Back to Customer as USD will kept for the work done from our side for ***
If Customer Agrees upon this then will advise the customer to please contact us back so that we can process the refund ASAP
Customer mutually Agreed for the agreement of years we never ask for customer DOB and we were not in knowledge that ***years old
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

You have informed me that the Revdex.com cannot investigate third party complaints without the authority of the first partyMy mother is and this whole thing has her upsetIf I make her go through the process of authorizing the Revdex.com to look into a business that has a history of ripping off the elderly
it will just make her more upset and more questions and greater feelings of guilt that she has done something wrongThere is a previous complaint on you web site for this company for a very similar claimIt will not come as any surprise to this company that there is another complaintI am also her lawyerCan you look into this without her getting more involved?

Hi,As responded earlier we would not be reimbursing the customer for any kind of expenses that he made on his own without consulting with us. [redacted] should have contacted our support in case he was having any problem with the computer instead of contacting any other support company. In his reply the customer has mentioned that he did not get a call from us which is not true as one of our billing supervisor had a word with him where he asked us to pay him $400 in order to remove his review from Revdex.com and he was told that we DO NOT FOLLOW such Practices. Also we would not be discussing this case over the phone with the customer anymore as we want this request to be closed via documented reply’s only.The only liability that we owed to the customer was for the money that he paid to us for the support which was $599 and we have already refunded it to his credit card. Apart from this we would not be making any kind of payment to him. Also, we would not be providing him any support moving onwards as the customer does not want us to work on his computer and as per his response he has clearly mentioned his intentions of accusing us of causing harm to his computer in case we even work on it. Regards,Technical Support Today

Hi , 
As per your request and in concern with Revdex.com we will refund the full amount back to customer for the amount 999.99 USD and assuring that you will not be getting any calls from our company.
in order to process the refund :- 
The Refund will be done in the very same way the payment was done 
So we will be needing some information :-
Routing Number 
Account Number 
Bank Name 
Address on the Checking Account
Name on the Checking Account
Please Make sure the account is active then only we will be able to refund the money back
Please Help us with the Above infomation so that we can close this Complaint
The Refund Time is 4-5 Working days
you can Email the information :-[redacted]
thanks 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi,The customer ([redacted]) contacted our company on [redacted] of February 2015 as he was not able to Install [redacted] Office 2013 on his computer and said that he contacted [redacted] Support and they told him about infections on his computer which he wanted to be fixed.Our...

technician cleaned up the computer and installed [redacted] Office on his computer using the information provided by the customer. The issue was fixed on the same day by our technician and customer confirmed the same.In his complaint [redacted] has mentioned that it took 3 technicians and 2 days to fix his issue which is incorrect as there was only one technician involved in this case and it was fixed within 3 hours.[redacted]  subscribed to a one year support plan with our company and since then has been actively using our services for assistance with his computer. Below are the details of [redacted]’s contact with our company and brief description of the issues he contacted us for.[redacted] Feb 2015:- Unable to install [redacted] Office due to Virus Infections.[redacted] Feb 2015:- Customer installed Fake softwares on his computer and was unable to use [redacted] Desktop. [redacted] Feb 2015:- Customer wanted to know how to use [redacted] Office and how to create discs using the computer. Technician guided the customer with basics of [redacted] Office and on creating discs from the computer.[redacted] Feb 2015:- Customer was deleting files from Removable Disk and they were getting deleted permanently instead of going to Recycle Bin and he was informed that any file deleted from a Removable Storage on Windows computer would get deleted permanently as it is a basic functionality of Windows.[redacted] Feb 2015:- Customer again installed fake and unwanted softwares on his computer and was getting virus infections on the computer.[redacted] March 2015:- Customer’s internet connection was not working and issue was resolved after restarting the computer. [redacted] March 2015:- Customer wanted to use a PIN to login to his computer instead of using a Password.  [redacted] March 2015:- Customer was not getting any sound on the computer. He kept the sound on Mute and was not getting any sound from the computer after that. Technician educated him about the same.[redacted] March 2015:- Customer was unable to sign in to [redacted]. [redacted] was disabled from connecting to the internet due to unwanted softwares installed by the customer. Computer was cleaned for infections after which [redacted] started to work.[redacted] March 2015:- Customer was unable to access internet. Technician advised him to restart the internet device as it was a problem with it and after that internet started working. [redacted] April 2015:- Customer wanted a monthly checkup of his computer as per his contract with the company and was provided with the services.Our Supervisor contacted the customer today after getting feedback from Revdex.com and offered a Full Refund to the customer, however the customer insisted on getting another $300 in order to remove his negative feedback regarding our website from Revdex.com. Moreover [redacted] contacted some other Technical Support Company in order to get his issue fixed within the term of contract with our company and paid them an amount of $147 which we are notliable to pay as he should have contacted us if he was having any problem with the computer. He paid $149 to [redacted] Corporation for the product that he purchased from them ([redacted] Office 2013) which was the same product which we installed on his computer and for any refund he should contact [redacted] Corporation directly.Please be informed that a Full Refund has been issued to the customer which is beyond our regular refund policy and this is the maximum liability that we hold towards the customer. However we would not be making any further payment to the customer to remove his review from Revdex.com or for the services that he took from some other company or the product that he purchased from any other company as we do not follow such practices and same has been informed to the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This complaint has not been resolved. I believe I am entitled to compensation for expenses incurred  to rectify the damage they caused. I called the Revdex.com Bureau on May [redacted], seeking advice. Each time I was promised a return call, not an e-mail. I never received a telephone call. I was not looking for an e-mail and I  access my emails  only once every week or two.
 
I will ask my question  again. Regardless of the policy of Technical Support Today am I entitled to compensation for the expenses incurred? I most certainly do not want this company to regain control of my computer again. Given their reputation they could infect my computer again with a delayed action that could not be traced to them.
 
Please contact me by phone ###-###-#### with your decision and if it is negative the rational for it. If I am not available you can leave a message on the answering machine. Also tell me what I have to do next.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: These people contacted my 85 year old mother in Massachusetts and told her that her computer was not running at its optimal speeds and efficiencies because she had "Trojan horses" or malware on her computer. They then offered to fix those problems and sold her a five year technical support package for $999.88. She paid by check. My brother and I checked her computer after this so called service and it was loaded with spyware and malware that arrived on the computer after Technical Support Today was given online access to her computer. We deleted everything and have blocked their access. We have called the company[redacted]to cancel this "service" and to get her money back but they refuse to respond. We have also told them to stop calling her and they refuse to do so as we answered the phone two days ago and their tech representative was calling to get back on her computer.

An 85 year old woman does not need a five year service plan for a computer that she only uses for emails. For $999.88 we could buy her two new laptops if one becomes non-functioning. These people are preying on the elderly.Desired Settlement: Referral to the Attorney general's office or what ever administrative entity protects the elderly.

Consumer

Response:

You have informed me that the Revdex.com cannot investigate third party complaints without the authority of the first party. My mother is 85 and this whole thing has her upset. If I make her go through the process of authorizing the Revdex.com to look into a business that has a history of ripping off the elderly it will just make her more upset and more questions and greater feelings of guilt that she has done something wrong. There is a previous complaint on you web site for this company for a very similar claim. It will not come as any surprise to this company that there is another complaint. I am also her lawyer. Can you look into this without her getting more involved?

Business

Response:

Hi ,

We have received and reviewed the complaint from [redacted].

We Would Like to go with the settelment process and will be partial Refunding the amount of 700 USD out of 999.99 USD Back to Customer as 199 USD will kept for the work done from our side for [redacted]

If Customer Agrees upon this then will advise the customer to please contact us back so that we can process the refund ASAP.

Customer mutually Agreed for the agreement of 5 years we never ask for customer DOB and we were not in knowledge that [redacted]years old.

Business

Response:

Hi ,

As per your request and in concern with Revdex.com we will refund the full amount back to customer for the amount 999.99 USD and assuring that you will not be getting any calls from our company.

in order to process the refund :-

The Refund will be done in the very same way the payment was done

So we will be needing some information :-

Routing Number

Account Number

Bank Name

Address on the Checking Account

Name on the Checking Account

Please Make sure the account is active then only we will be able to refund the money back

Please Help us with the Above infomation so that we can close this Complaint

The Refund Time is 4-5 Working days

you can Email the information :-[redacted]

thanks

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I contacted the company via Internet for help to install Office Home and Student 2013. Over two day two technicians tried to install it but they couuld not. A 3rd technician installed the program but it would not open. Then they said the program could not be installed because of a virus. When I ask the cost they said $499.00. I said the computer is newI will disccard the computer since it cost $449 and had no information on it. They said I did not understand, the computer stole my identity. No matter when I buy it or how many I buy they will be infected. I said I want to discontinue this call and seek advice from people who know more about viruses than I do. They said the delay would allow the virus to do additional damage. I have years of information on a desktop computer. They said the virus would infect that computer also and that would be another hundred dollars ($599 total). The office program may have been corrupted by 3 different technicIans trying to install it. They substituted another program and it has no product code. I had nothing but problems with the program for the next 2-3 weeks. I called several times a day and each session last 3+ hours.

A couple of weeks later a warning sign came on saying customers using [redacted] wireless were subject to a new virus, Within a second the warning flipped over and it said [redacted] customers. Only tech support would have know I was using a wireless computer and a [redacted] router.

I immediately contacted [redacted] and they put me in touch with a ** technician. He said the computer was already infected, It cost me $147 to remove the virus a one year service policy and he disconnect Technical from the computer.

Had I not been intimidated to not call and seek advice I would have remembered that I already had a service contact and it would not have cost me any money.Desired Settlement: I would like reimbursement of $149.00 for Office 2013 that has a product number so I can copy install it in this computer and my desktop. A reimbursement of $147 for the cost of a ** technician to remove a virus and $599 for services I was intimidated to buy.

Business

Response:

Hi,The customer ([redacted]) contacted our company on [redacted] of February 2015 as he was not able to Install [redacted] Office 2013 on his computer and said that he contacted [redacted] Support and they told him about infections on his computer which he wanted to be fixed.Our technician cleaned up the computer and installed [redacted] Office on his computer using the information provided by the customer. The issue was fixed on the same day by our technician and customer confirmed the same.In his complaint [redacted] has mentioned that it took 3 technicians and 2 days to fix his issue which is incorrect as there was only one technician involved in this case and it was fixed within 3 hours.[redacted] subscribed to a one year support plan with our company and since then has been actively using our services for assistance with his computer. Below are the details of [redacted]’s contact with our company and brief description of the issues he contacted us for.[redacted] Feb 2015:- Unable to install [redacted] Office due to Virus Infections.[redacted] Feb 2015:- Customer installed Fake softwares on his computer and was unable to use [redacted] Desktop. [redacted] Feb 2015:- Customer wanted to know how to use [redacted] Office and how to create discs using the computer. Technician guided the customer with basics of [redacted] Office and on creating discs from the computer.[redacted] Feb 2015:- Customer was deleting files from Removable Disk and they were getting deleted permanently instead of going to Recycle Bin and he was informed that any file deleted from a Removable Storage on Windows computer would get deleted permanently as it is a basic functionality of Windows.[redacted] Feb 2015:- Customer again installed fake and unwanted softwares on his computer and was getting virus infections on the computer.[redacted] March 2015:- Customer’s internet connection was not working and issue was resolved after restarting the computer. [redacted] March 2015:- Customer wanted to use a PIN to login to his computer instead of using a Password. [redacted] March 2015:- Customer was not getting any sound on the computer. He kept the sound on Mute and was not getting any sound from the computer after that. Technician educated him about the same.[redacted] March 2015:- Customer was unable to sign in to [redacted]. [redacted] was disabled from connecting to the internet due to unwanted softwares installed by the customer. Computer was cleaned for infections after which [redacted] started to work.[redacted] March 2015:- Customer was unable to access internet. Technician advised him to restart the internet device as it was a problem with it and after that internet started working. [redacted] April 2015:- Customer wanted a monthly checkup of his computer as per his contract with the company and was provided with the services.Our Supervisor contacted the customer today after getting feedback from Revdex.com and offered a Full Refund to the customer, however the customer insisted on getting another $300 in order to remove his negative feedback regarding our website from Revdex.com. Moreover [redacted] contacted some other Technical Support Company in order to get his issue fixed within the term of contract with our company and paid them an amount of $147 which we are notliable to pay as he should have contacted us if he was having any problem with the computer. He paid $149 to [redacted] Corporation for the product that he purchased from them ([redacted] Office 2013) which was the same product which we installed on his computer and for any refund he should contact [redacted] Corporation directly.Please be informed that a Full Refund has been issued to the customer which is beyond our regular refund policy and this is the maximum liability that we hold towards the customer. However we would not be making any further payment to the customer to remove his review from Revdex.com or for the services that he took from some other company or the product that he purchased from any other company as we do not follow such practices and same has been informed to the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This complaint has not been resolved. I believe I am entitled to compensation for expenses incurred to rectify the damage they caused. I called the Revdex.com Bureau on May [redacted], seeking advice. Each time I was promised a return call, not an e-mail. I never received a telephone call. I was not looking for an e-mail and I access my emails only once every week or two. I will ask my question again. Regardless of the policy of Technical Support Today am I entitled to compensation for the expenses incurred? I most certainly do not want this company to regain control of my computer again. Given their reputation they could infect my computer again with a delayed action that could not be traced to them. Please contact me by phone ###-###-#### with your decision and if it is negative the rational for it. If I am not available you can leave a message on the answering machine. Also tell me what I have to do next.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi,As responded earlier we would not be reimbursing the customer for any kind of expenses that he made on his own without consulting with us. [redacted] should have contacted our support in case he was having any problem with the computer instead of contacting any other support company. In his reply the customer has mentioned that he did not get a call from us which is not true as one of our billing supervisor had a word with him where he asked us to pay him $400 in order to remove his review from Revdex.com and he was told that we DO NOT FOLLOW such Practices. Also we would not be discussing this case over the phone with the customer anymore as we want this request to be closed via documented reply’s only.The only liability that we owed to the customer was for the money that he paid to us for the support which was $599 and we have already refunded it to his credit card. Apart from this we would not be making any kind of payment to him. Also, we would not be providing him any support moving onwards as the customer does not want us to work on his computer and as per his response he has clearly mentioned his intentions of accusing us of causing harm to his computer in case we even work on it. Regards,Technical Support Today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My mother was scammed by this company posing as a service/computer repair for her Skype account. I see that this company has a F Rating and I understand why. This company told my mother ( who is 80 years old ) she had " trojans " on her computer and they got her to authorize access to her computer, sent her an authorization form to charge her American Express $599 ( actual charge when we filed billing dispute with Amex $600.44 ) and told her they were selling her a 3 year unlimited warranty against viruses/trojans on her computer. The company has a " virtual " office address in NY and when I called the ###-###-#### number, it went to call center in the Middle East somewhere and although they said they recognize the name " [redacted] " he was unavailable for contact.Desired Settlement: refund $600.44

Consumer

Response:

We spoke with [redacted] yesterday from Technical Support Today and he promised my Mother a Full Refund. Once we have confirmed with American EXpress that the charge was credited we will let you know. I have reviewed the response made by the business in reference to complaint ID [redacted]

Sincerely,