Revdex.com: I have reviewed the response made by the business in reference to complaint and find that this resolution is satisfactory to me Please be advised that the $check was finally received today Please close case [redacted] Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Hi ***, we will go ahead and honor original quote once we receive the devices assuming they match exactly what you selected to sellWe should get the package today via fedex
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIt's sad that I had to take the time out to go through all this to get a payment but thanks anyway Regards, [redacted] ***
Customer did not even wait the full hoursWe just received his phone todayPayment has been sent but this claim is totally absurd million hours makes no sense as that is his opinion not a fact Payment Sent (Unique Transaction ID # [redacted] ) Sent to: [redacted] (The recipient of this payment is Verified)Email: [redacted] @email.comAmount sent: -$USDFee amount: $USDNet amount: -$USD Date: Jul 30, 2014Time: 14:34:PDTStatus: Completed Subject: Payment for Technollo Trade in Order [redacted] Funding Type: [redacted] Balance Funding Source: $USD - [redacted] Account
By Friday 5-9-we will get you a tracking number for the return packages going back to you I will also give you an update on the claim on Friday You should receive your devices back by Wednesday May 14,
[redacted] , this is [redacted] We spoke on the phone Friday and we already sent you the correct payment amountWas this Revdex.com claim done by accident? If so please let the Revdex.com know so they do not mark it against us
I went to Technollo's website on March 2, (via a link on another site that show's the results of multiple buyer sites)Technollo's site offered me $for my old cell phoneThe highest (by a few dollars) over other sitesTwo days later I received a self addressed envelope in the mailI put my phone in it and posted it on March 4, (USPS)According to the tracking data, they received it on March 9, I got concerned a few days ago because I hadn't heard from themToday (March 23, 2015) I received a check from them in the mail for $
Hi [redacted] , we have sent payment via netspendPlease check your account now to see the paymentI apologize for the extra time it took but we did now just pay you Thank you, [redacted] Technollo [redacted]
Hi [redacted] , we will follow up with Fedex to find that missing package and return it to youWe will be sending back any remaining devices we did receive in the other boxes We will get in touch with you with updates as we move forward
Complaint: ***
I am rejecting this response because:
Thank you for following up with me yesterday regarding our Revdex.com complaint with TechnolloAs you requested, here is an update of where we currently are:
Technollo mentioned in their last Revdex.com complaint update notice that they would be sending us back all our phones and tablets and contacting FedEx to sort out the mixing box containing phones
However, here is what actually happened:
1) We only received phones back of the confirmed phones in Technollo’s possession. of our most valuable phones where not returnedAlso, none of the phone accessories were returned
2) We only received tablets back out of the tablets we sent to Technollo. The top tablets that are the most valuable where not returned. Also, none of the tablet’s accessories were returned
When I asked Technollo why all our phones and tablets with their accessories where not returned as promisedThey said that they had already sold of our most valuable phones and of our most valuable tablets and that they would pay us as close to the selling price as possible
We refused to accept their offer as this is basically equivalent to forcing us to sell it to them at whatever price they mentioned. Again, the reason why we requested that Technollo returned all our devices is because we could not agree on a price that would work for us
Basically, we were not willing to accept Technollo’s “low ball” offers for our phones and tabletsWe then sent a demand letter to Technollo saying that if Technollo was not able to provide us back all our phones and tablets as promised then Technollo will have to pay us what we were asking for them
3) The missing box containing of our most expensive phones that was provided to Technollo using their FedEx account number and shipping label is still missingTechnollo has refused to address this issue
So we contacted FedEx directly to ask the status of our missing phones then filed and submitted a claim with the supporting invoice to FedEx for $5,for the missing phonesHowever, FedEx said that all they can do is pay a maximum of $for the box of missing phonesThis is because Technollo did not provide a declared value on the shipment for the box of phones when they generated the shipping label and sent to us to use in shipping them our phones
FedEx claims then said that they could not actually discuss any further with us on adjusting the claim because we were not the shipper or receiver but that Technollo was and so is legally responsible
Essentially, Technollo took legally possession of the box of telephones when they were shipped using Technollo’s FedEx account information
So we sent a DEMAND letter for payment as follows to Techollo:
$for tablets not returned @ $per tablet
$1,for phones not returned @ $per phone
$for the missing accessories not included with the returned phones and tablets
Pay the value of our FedEx claim: $5,
Total: $7,
In summary, we have been very patient and hopeful that this issue will be resolved amicably in a timely manner with TechnolloHowever, Technollo has refused to address our demand for payment, return all our devices, and resolve the missing phones and pending claim with FedEx
We are open to arbitration by the Revdex.com to help in resolving this issue
Thanks again for helping to resolve this issue
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ** ***
Hi ***, payment was sent today via paypal. It has cleared into your account as noted on paypal:*** ***@yahoo.com $USDAt this time you have now been paid the original offer we offered you so
thank you for choosing Technollo and sorry it took a little longer to get paid
Hi ***, payment has been sentVery sorry for the length of time it took to pay you. Please check your paypal account. There should not be any fees for you to receive the payment either.Thanks, ***
Revdex.com: I have reviewed the response made by the business in reference to complaint and find that this resolution is satisfactory to me Please be advised that the $check was finally received today Please close case [redacted] Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Hi ***, we will go ahead and honor original quote once we receive the devices assuming they match exactly what you selected to sellWe should get the package today via fedex
Hi [redacted] , payment has been sentPlease check your paypal account now
Hi, we have sent over payment this morningCan you please check your paypal account now for the full $?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIt's sad that I had to take the time out to go through all this to get a payment but thanks anyway Regards, [redacted] ***
Customer did not even wait the full hoursWe just received his phone todayPayment has been sent but this claim is totally absurd million hours makes no sense as that is his opinion not a fact Payment Sent (Unique Transaction ID # [redacted] ) Sent to: [redacted] (The recipient of this payment is Verified)Email: [redacted] @email.comAmount sent: -$USDFee amount: $USDNet amount: -$USD Date: Jul 30, 2014Time: 14:34:PDTStatus: Completed Subject: Payment for Technollo Trade in Order [redacted] Funding Type: [redacted] Balance Funding Source: $USD - [redacted] Account
By Friday 5-9-we will get you a tracking number for the return packages going back to you I will also give you an update on the claim on Friday You should receive your devices back by Wednesday May 14,
[redacted] , this is [redacted] We spoke on the phone Friday and we already sent you the correct payment amountWas this Revdex.com claim done by accident? If so please let the Revdex.com know so they do not mark it against us
I went to Technollo's website on March 2, (via a link on another site that show's the results of multiple buyer sites)Technollo's site offered me $for my old cell phoneThe highest (by a few dollars) over other sitesTwo days later I received a self addressed envelope in the mailI put my phone in it and posted it on March 4, (USPS)According to the tracking data, they received it on March 9, I got concerned a few days ago because I hadn't heard from themToday (March 23, 2015) I received a check from them in the mail for $
Hi [redacted] , we sent you payment yesterday January 19, Here is receipt number from paypal for your payment: [redacted] [redacted] $USD
Hi [redacted] , we have sent payment via netspendPlease check your account now to see the paymentI apologize for the extra time it took but we did now just pay you Thank you, [redacted] Technollo [redacted]
Hi [redacted] , we will follow up with Fedex to find that missing package and return it to youWe will be sending back any remaining devices we did receive in the other boxes We will get in touch with you with updates as we move forward
Hi [redacted] , we have sent over the $paypal paymentCan you please check your paypal account now to see the money is there?
Complaint: ***
I am rejecting this response because:
Thank you for following up with me yesterday regarding our Revdex.com complaint with TechnolloAs you requested, here is an update of where we currently are:
Technollo mentioned in their last Revdex.com complaint update notice that they would be sending us back all our phones and tablets and contacting FedEx to sort out the mixing box containing phones
However, here is what actually happened:
1) We only received phones back of the confirmed phones in Technollo’s possession. of our most valuable phones where not returnedAlso, none of the phone accessories were returned
2) We only received tablets back out of the tablets we sent to Technollo. The top tablets that are the most valuable where not returned. Also, none of the tablet’s accessories were returned
When I asked Technollo why all our phones and tablets with their accessories where not returned as promisedThey said that they had already sold of our most valuable phones and of our most valuable tablets and that they would pay us as close to the selling price as possible
We refused to accept their offer as this is basically equivalent to forcing us to sell it to them at whatever price they mentioned. Again, the reason why we requested that Technollo returned all our devices is because we could not agree on a price that would work for us
Basically, we were not willing to accept Technollo’s “low ball” offers for our phones and tabletsWe then sent a demand letter to Technollo saying that if Technollo was not able to provide us back all our phones and tablets as promised then Technollo will have to pay us what we were asking for them
3) The missing box containing of our most expensive phones that was provided to Technollo using their FedEx account number and shipping label is still missingTechnollo has refused to address this issue
So we contacted FedEx directly to ask the status of our missing phones then filed and submitted a claim with the supporting invoice to FedEx for $5,for the missing phonesHowever, FedEx said that all they can do is pay a maximum of $for the box of missing phonesThis is because Technollo did not provide a declared value on the shipment for the box of phones when they generated the shipping label and sent to us to use in shipping them our phones
FedEx claims then said that they could not actually discuss any further with us on adjusting the claim because we were not the shipper or receiver but that Technollo was and so is legally responsible
Essentially, Technollo took legally possession of the box of telephones when they were shipped using Technollo’s FedEx account information
So we sent a DEMAND letter for payment as follows to Techollo:
$for tablets not returned @ $per tablet
$1,for phones not returned @ $per phone
$for the missing accessories not included with the returned phones and tablets
Pay the value of our FedEx claim: $5,
Total: $7,
In summary, we have been very patient and hopeful that this issue will be resolved amicably in a timely manner with TechnolloHowever, Technollo has refused to address our demand for payment, return all our devices, and resolve the missing phones and pending claim with FedEx
We are open to arbitration by the Revdex.com to help in resolving this issue
Thanks again for helping to resolve this issue
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ** ***
Hi ***, payment was sent today via paypal. It has cleared into your account as noted on paypal:*** ***@yahoo.com $USDAt this time you have now been paid the original offer we offered you so
thank you for choosing Technollo and sorry it took a little longer to get paid
Hi ***, payment has been sentVery sorry for the length of time it took to pay you. Please check your paypal account. There should not be any fees for you to receive the payment either.Thanks, ***