Technology Connection

I believe the [redacted] I had sold [redacted] was mechanically fit and was in need of no major repairs at the time of sale [redacted] and her husband came by to view the vehicle thoroughly and test drove the vehicle themselves, at no time throughout the course of the sale did they mention there were any issues with the stereo.? The vehicle was sold on May 16, 2016, where as the first time I was made aware of this issue by the customer was on October 6th, and the initial diagnosis made by [redacted] was on September 28th, Almost months passed before I was notified of this issue.? I think its fair to say that if this was? an issue which arose immediately, I would have provided restitution to the customer.? ? ? In regards to the matter of mismatched tires, I did speak to a rim and tire shop and the wheels have an? offset so you can actually put 235/40/size tires which will equal the same size overall diameter as the factory size, as long as the overall diameter is the same on all wheels then you can put any size you like, which is what i'm assuming was done with the wheelsThe fact that the vehicle needed tires was also disclosed on the AMVIC inspectionI believe [redacted] noticed the size difference and were scared to drive the vehicle, not knowing about the staggered fitment.? The vehicle did also come with a set of winter wheels and tires, in addition to that I gave [redacted] a lengthy service history showing the owners meticulous maintenance records of the vehicle since newThe receipts were included from the shops they were installed at? for both wheels and tire setsAll of the issues the customer has disclosed took place over days after the sale of the vehicle, I had tried to contact [redacted] but I did not receive any response.?

Complaint: ***
I am rejecting this response because: I was informed by *** *** ***h that the tires that where on the car made it undrivable and that there was a risk of transmission damage*** *** *** took pictures and Bagged the tiresI was not given an option to leave the tires as they where for that reason I purchased this car as a secondary car and there fore did not drive it everydayI have clear documentation as to the when Boris from Luxury Line was contacted by me and he only answered my call when I called from a unknown number At that time he said he was in Vancouver and would call me the next day...which he never did I can provide a list of dated attempts to reach himBoris provided me with numerous receipts for the car but the only tire receipts included where for the winter tires not the tires that I drove the car off the lot with.I do not have a husband if that matters and maybe Boris should get his facts straight Not having a working radio should have been mentioned and I believe Boris was aware that it was not working properly.I will continue with the investigation that AMVIC will be doing
Sincerely,
*** ***

I believe the *** ** I had sold *** *** was mechanically fit and was in need of no major repairs at the time of sale*** and her husband came by to view the vehicle thoroughly and test drove the vehicle themselves, at no time throughout the course of the sale did they mention there were
any issues with the stereo. The vehicle was sold on May 16, 2016, where as the first time I was made aware of this issue by the customer was on October 6th, and the initial diagnosis made by *** was on September 28th, Almost months passed before I was notified of this issue. I think its fair to say that if this was an issue which arose immediately, I would have provided restitution to the customer. In regards to the matter of mismatched tires, I did speak to a rim and tire shop and the wheels have an offset so you can actually put 235/40/size tires which will equal the same size overall diameter as the factory size, as long as the overall diameter is the same on all wheels then you can put any size you like, which is what i'm assuming was done with the wheelsThe fact that the vehicle needed tires was also disclosed on the AMVIC inspectionI believe *** noticed the size difference and were scared to drive the vehicle, not knowing about the staggered fitment. The vehicle did also come with a set of winter wheels and tires, in addition to that I gave *** a lengthy service history showing the owners meticulous maintenance records of the vehicle since newThe receipts were included from the shops they were installed at for both wheels and tire setsAll of the issues the customer has disclosed took place over days after the sale of the vehicle, I had tried to contact *** but I did not receive any response

I believe the *** ** I had sold *** *** was mechanically fit and was in need of no major repairs at the time of sale*** and her husband came by to view the vehicle thoroughly and test drove the vehicle themselves, at no time throughout the course of the sale did they mention there were
any issues with the stereo. The vehicle was sold on May 16, 2016, where as the first time I was made aware of this issue by the customer was on October 6th, and the initial diagnosis made by *** was on September 28th, Almost months passed before I was notified of this issue. I think its fair to say that if this was an issue which arose immediately, I would have provided restitution to the customer. In regards to the matter of mismatched tires, I did speak to a rim and tire shop and the wheels have an offset so you can actually put 235/40/size tires which will equal the same size overall diameter as the factory size, as long as the overall diameter is the same on all wheels then you can put any size you like, which is what i'm assuming was done with the wheelsThe fact that the vehicle needed tires was also disclosed on the AMVIC inspectionI believe *** noticed the size difference and were scared to drive the vehicle, not knowing about the staggered fitment. The vehicle did also come with a set of winter wheels and tires, in addition to that I gave *** a lengthy service history showing the owners meticulous maintenance records of the vehicle since newThe receipts were included from the shops they were installed at for both wheels and tire setsAll of the issues the customer has disclosed took place over days after the sale of the vehicle, I had tried to contact *** but I did not receive any response.

Complaint: ***
I am rejecting this response because: I was informed by *** *** ***h that the tires that where on the car made it undrivable and that there was a risk of transmission damage*** *** *** took pictures and Bagged the tiresI was not given an option to leave the tires as they where for that reason I purchased this car as a secondary car and there fore did not drive it everydayI have clear documentation as to the when Boris from Luxury Line was contacted by me and he only answered my call when I called from a unknown number At that time he said he was in Vancouver and would call me the next day...which he never did I can provide a list of dated attempts to reach himBoris provided me with numerous receipts for the car but the only tire receipts included where for the winter tires not the tires that I drove the car off the lot with.I do not have a husband if that matters and maybe Boris should get his facts straight Not having a working radio should have been mentioned and I believe Boris was aware that it was not working properly.I will continue with the investigation that AMVIC will be doing
Sincerely,
*** ***