Initial Business Response / [redacted] (1000, 6, 2015/04/21) */ Hello, My name is [redacted] ***, owner of [redacted] I was very confused by this complaint from this client considering I was and have been in constant communication with himThe only time I was not available to him was when I was dealing with family medical situations, which this client did not know about until my last conversation with himI also contacted him after he submitted his complaint without knowing that he filed a complaintWhen I returned from my short medical leave, I returned all calls from my absence, including hisWhen I received notice of the complaint, I contacted him to ask him why, he explained that he did not receive any call backs, but he understood my situation and apologized for filing a complaintHe has than drafted and signed a letter regarding this complaint that I have attached for your reviewThe letter from him requests that the Revdex.com drops this complaint and that we have resolved his issues Please know that we honor all our deals, at all times, as we have with this clientI don't feel that this client was justified in submitting this complaint, but neither here or there, he is now satisfiedI have spoken with him and seen him twice in my office since this complaint and all is well Please review my response along with the attached letterIf you have any further questions or concerns, please do not hesitate to contact me directlyThank you Regards, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/04/30) */ I would like to end this complaintI have recently been contacted by Techno-Rescue, and have been given in store credit for the broken screen
Initial Business Response /* (1000, 6, 2015/04/21) */
Hello,
My name is [redacted], owner of [redacted] I was very confused by this complaint from this client considering I was and have been in constant communication with him. The only time I was not available to him was when I was...
dealing with family medical situations, which this client did not know about until my last conversation with him. I also contacted him after he submitted his complaint without knowing that he filed a complaint. When I returned from my short medical leave, I returned all calls from my absence, including his. When I received notice of the complaint, I contacted him to ask him why, he explained that he did not receive any call backs, but he understood my situation and apologized for filing a complaint. He has than drafted and signed a letter regarding this complaint that I have attached for your review. The letter from him requests that the Revdex.com drops this complaint and that we have resolved his issues.
Please know that we honor all our deals, at all times, as we have with this client. I don't feel that this client was justified in submitting this complaint, but neither here or there, he is now satisfied. I have spoken with him and seen him twice in my office since this complaint and all is well.
Please review my response along with the attached letter. If you have any further questions or concerns, please do not hesitate to contact me directly. Thank you.
Regards,
[redacted]
Initial Consumer Rebuttal /* (2000, 9, 2015/04/30) */
I would like to end this complaint. I have recently been contacted by Techno-Rescue, and have been given in store credit for the broken screen.
Initial Business Response / [redacted] (1000, 6, 2015/04/21) */ Hello, My name is [redacted] ***, owner of [redacted] I was very confused by this complaint from this client considering I was and have been in constant communication with himThe only time I was not available to him was when I was dealing with family medical situations, which this client did not know about until my last conversation with himI also contacted him after he submitted his complaint without knowing that he filed a complaintWhen I returned from my short medical leave, I returned all calls from my absence, including hisWhen I received notice of the complaint, I contacted him to ask him why, he explained that he did not receive any call backs, but he understood my situation and apologized for filing a complaintHe has than drafted and signed a letter regarding this complaint that I have attached for your reviewThe letter from him requests that the Revdex.com drops this complaint and that we have resolved his issues Please know that we honor all our deals, at all times, as we have with this clientI don't feel that this client was justified in submitting this complaint, but neither here or there, he is now satisfiedI have spoken with him and seen him twice in my office since this complaint and all is well Please review my response along with the attached letterIf you have any further questions or concerns, please do not hesitate to contact me directlyThank you Regards, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/04/30) */ I would like to end this complaintI have recently been contacted by Techno-Rescue, and have been given in store credit for the broken screen
Initial Business Response /* (1000, 6, 2015/04/21) */
Hello,
My name is [redacted], owner of [redacted] I was very confused by this complaint from this client considering I was and have been in constant communication with him. The only time I was not available to him was when I was...
dealing with family medical situations, which this client did not know about until my last conversation with him. I also contacted him after he submitted his complaint without knowing that he filed a complaint. When I returned from my short medical leave, I returned all calls from my absence, including his. When I received notice of the complaint, I contacted him to ask him why, he explained that he did not receive any call backs, but he understood my situation and apologized for filing a complaint. He has than drafted and signed a letter regarding this complaint that I have attached for your review. The letter from him requests that the Revdex.com drops this complaint and that we have resolved his issues.
Please know that we honor all our deals, at all times, as we have with this client. I don't feel that this client was justified in submitting this complaint, but neither here or there, he is now satisfied. I have spoken with him and seen him twice in my office since this complaint and all is well.
Please review my response along with the attached letter. If you have any further questions or concerns, please do not hesitate to contact me directly. Thank you.
Regards,
[redacted]
Initial Consumer Rebuttal /* (2000, 9, 2015/04/30) */
I would like to end this complaint. I have recently been contacted by Techno-Rescue, and have been given in store credit for the broken screen.