The Revdex.com complaint identified above was received by the Elanco Technical Services Team on May, After review, we were unable to identify a case number associated with the consumer identified in the record, so a product case was entered in our database and is identified as Elanco case ***Elanco takes all reports regarding our products very seriously and routinely works with prescribing veterinarians to help understand the circumstances associated with themThere are many variables to consider in an effective fleas control programMost important is the potential for a flea contaminated environment which, if left unaddressed, allows no product to be fully successful at alleviating the situationThe Elanco product used in this case is a prescription product that is labeled to be dispensed by, or on the order of, a licensed veterinarianThese prescribers and their staff are routinely detailed on product attributes, including customer satisfaction expectations, and have been requested to routinely call Elanco directly if such reports are receivedThis standard sales approach, along with Elanco’s toll free number being listed directly on the product packaging, makes the report of an inability to contact Elanco directly confusing Thus, we feel establishing direct dialogue with the pet owner and their veterinary hospital is the best approach to pursue in response to this complaintElanco stands behind all of our products and we are more than willing to work with this pet owner’s veterinary hospital to better understand the circumstances of the reportNo product can claim 100% results under any circumstance, but given the situation described, Elanco prefers to consult with the prescribing veterinary hospital before making any further judgments on the caseUnfortunately, the prescribing veterinary hospital contact information was not provided in the complaint, so the pet owner is requested to call the number listed on the packaging (1-888-545-5973) so that further investigation can occurPlease ask them to reference case [redacted] when they callAfter speaking to the clinic staff, if standard published criteria required for consideration are met, Elanco is more than happy to provide a refund for the product usedIf we do not receive a call from the consumer within a week, as requested, then per standard procedure, we will make two documented attempts to call the consumer directly to follow upIf no further contact is established from these attempts, Elanco will close this case with no further action takenWe trust that this proposal is satisfactory to the Revdex.com, in response to this reportRegards, The Elanco Product Technical Support Team
Thank you for taking the time to communicate to us why our service did not meet expectationsWe will further evaluate how we can prevent this problem from occurring in the futureAfter reviewing the complaint the card was reactivated on May 24, in the amount of $and we will process an additional amount for Ms [redacted] in the amount of $She may track the status of her rebate at www.elancorebates.com using tracking numbers [redacted] Please indicate to Ms [redacted] to allow 8-weeks to receive the additional cardPlease express our sincerest apology for any trouble or inconvenience we may have caused to Ms***As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customerIt's our goal to retain a satisfied customer and will hope to serve her again in the future Sincerely, Kent P [redacted] , Senior Complaint Analyst
We received a rebate submission from Mr*** on 5/14/He was issued a reject notice because the original vet invoice was not includedMr [redacted] purchased Trifexis through his local [redacted] Mr***'s rebate was mistakenly rejectedThe rebate promotion only pays out to consumers who purchase through a licensed veterinarianWe were recently made aware that [redacted] have clinics with licensed veterinarians within the stores Mr***'s $rebate has been escalated and is scheduled to mail on 10/31/and should be received soon after that time If you have any further questions, we may be reached at 1-888-545- Sincerely, Elanco Animal Health
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below My address is [redacted] atlanta ga not the [redacted] address that you have on fileAlso the rebate is for $I had also given this company my husband's work address to send check to as I didn't receive it from themHis office didn't receive it eitherI believe that they are not sending these rebates to me Regards, [redacted] ***
This letter is in response to the consumer complaint filed with your office by Ms[redacted] Below is the result of our investigation Ms [redacted] 's rebate check was originally mailed on February 2(to the address of record [redacted] ***ME***As of the date of this response letterthat check has not been cashedWe are issuing a replacement check that will be sent Fed Ex two-day air no later than FridayMarch If you have any further questions, I can be reached at 317- [redacted] Sincerely, [redacted] Companion Animal Global Marketing Advisor
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted]
This letter is in response to the consumer complaint filed with your office by [redacted] ***Below is the result of our investigation We received a rebate submission from [redacted] on 3/14/A rebate check was issued on 3/26/for the initial purchaseSince that time we have sent checks to Ms [redacted] and she has still not received a rebate checkThe address information that was provided with the rebate submission as follows: [redacted] [redacted] We have now escalated a 4th rebate check for the amount of $dollars to the address listed aboveAfter the check is printed and mailed via FedEx, we will provide tracking information If you have any further questions, please contact Elanco at 888-545- Sincerely, Elanco Animal Health
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below When it was discovered that the "Elanco" heart-worm preventative prescriptions did not work - The vet told me that followup heart-worm treatments would cost between $- $ AFTER the vet called Elanco for approval, the treatment costs JUMPED up to $1,- with ELANCO offering to pay less than half of the cost So, essentially I was dealt a "Fast Shuffle" and ELANCO was left paying nothing! My dog is now on "Heartgard Plus" which is sold by an Eli Lilly (Elanco) competitor - Merial Since the Eli Lilly Elanco's TRIFEXIS product does not work ( [redacted] ), I demand the $for the veterinarian bills and the worthless TRIFEXIS products that I have purchased Since Eli Lilly doesn't seem to accept responsibility for this defective product, I will proceed to pursue assistance from various government offices, consumer agencies and news organizations Regards, [redacted] ***
We received a rebate submission from [redacted] on 3/14/A rebate check was issued on 3/26/for the initial purchaseSince that time we have sent checks to Ms [redacted] and she has still not received a rebate checkThe address information that was provided with the rebate submission as follows: [redacted] [redacted] When checking into this issue I noticed that the address information that was provided to the Revdex.com is a different address than we have in our system Today I escalated another check to [redacted] using the address on [redacted] Rdwhich she provided to you, in hopes that she will receive her $rebate If you have any further questions, please contact Elanco at 888-545- Sincerely, Elanco Animal Health
Similar experience to the previous reviewer This company aggressively promotes rebates that they don't follow up on I bought years (dogs) worth of Trifexis to get a $rebate per dog I was never given a code by my vet to use with the rebate and was only rebated $per dog My vet intervened with their Elanco rep and I was told I would be given the full rebate That was in July It is now October and I still have not gotten my full rebate I've tried contacting the rep directly with no luck Through no fault of my own I was not able to follow the rebate directions exactly but they still should have recognized that I deserved the full $rebate Who in their right mind would spend nearly $1,on this stuff without the incentive of the rebate, but they still used the technical deficiencies of my application to deny me the full rebate That is nothing but corporate greed and for that reason I will no longer buy this product or any product from this company There are other products that work just as well and other companies that treat their customers much better than this one
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The company did not help in the resolution of my complaint. It was only through my continued perseverance that I finally got a resolution. The company would call and email repeating giving me the same instructions each time which got me no where. Then, about days after I finally got my card activated and then I used the card, the company emails me that they are ready to activate my card. These people are either incompetent or they are directed to make everyone's life so miserable that they will never use their rebate card. I WILL NEVER PURCHASE A PRODUCT FROM THIS COMPANY AGAIN!!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I have received the check and will consider this complaint resolved
Regards,
*** ***
I have applied for rebates for two years Each year I have had to call in past the date I should have received the rebate I don't think you should have to check up on the rebate to receive it, it appears that they are hoping you will forget about it I rather do business with an honest company
We received a rebate submission from Ms*** on 4/3/ She was issued a reject notice because her pet clinic's invoice did not clearly show that she purchased our product Ms***'s rebate was escalated on 4/and was sent to fulfillment on 4/and is due to mail on
5/2/
Sincerely
*** ***Director of Marketing, North America
Elanco Animal Health
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I can't say enough about what great experiences we have had with Sell's plumbingMost recently our toilet would not flush and *** spent time on the phone with me going over our troubleshooting thus far and giving me some ideas on what to check before he had to come outI really appreciated his taking the time to do that and try to save us some money if we could get it unclogged on our own He is very responsive and came out the next morning to install a new toilet for usVery reasonably priced and *** is a very nice guyIt's always a plus to find a small business owner who you can rely on
Thank you for taking the time to communicate to us why our service did not meet expectations. We will further evaluate how we can prevent this problem from occurring in the...
future. After reviewing the complaint the card was reactivated on May 24, 2016 in the amount of $15.00 and we will process an additional amount for Ms. [redacted] in the amount of $25.00. She may track the status of her rebate at www.elancorebates.com using tracking numbers [redacted]. Please indicate to Ms. [redacted] to allow 8-10 weeks to receive the additional card. Please express our sincerest apology for any trouble or inconvenience we may have caused to Ms. [redacted]. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain a satisfied customer and will hope to serve her again in the future.
Sincerely, Kent P[redacted], Senior Complaint Analyst
We pulled Mr. [redacted]’s submission from our archives. The rebate form which is a requirement of our rebate program was not with Mr [redacted]’s submission.
sans-serif">
We do however, want to reconcile this with Mr. [redacted]. We have escalated his $30 rebate and will pull it from production and send via Fed Ex 2nd Day by Wednesday March 11, 2015.
If you have any further questions, we can be reached at 1-888-545-5973.
Sincerely,
Elanco Operations Team
The Revdex.com complaint identified above was received by the Elanco Technical Services Team on 13 May, 2016. After review, we were unable to identify a case number associated with the consumer identified in the record, so a product case was entered in our database and is identified as Elanco case...
[redacted]. Elanco takes all reports regarding our products very seriously and routinely works with prescribing veterinarians to help understand the circumstances associated with them. There are many variables to consider in an effective fleas control program. Most important is the potential for a flea contaminated environment which, if left unaddressed, allows no product to be fully successful at alleviating the situation. The Elanco product used in this case is a prescription product that is labeled to be dispensed by, or on the order of, a licensed veterinarian. These prescribers and their staff are routinely detailed on product attributes, including customer satisfaction expectations, and have been requested to routinely call Elanco directly if such reports are received. This standard sales approach, along with Elanco’s toll free number being listed directly on the product packaging, makes the report of an inability to contact Elanco directly confusing. Thus, we feel establishing direct dialogue with the pet owner and their veterinary hospital is the best approach to pursue in response to this complaint. Elanco stands behind all of our products and we are more than willing to work with this pet owner’s veterinary hospital to better understand the circumstances of the report. No product can claim 100% results under any circumstance, but given the situation described, Elanco prefers to consult with the prescribing veterinary hospital before making any further judgments on the case. Unfortunately, the prescribing veterinary hospital contact information was not provided in the complaint, so the pet owner is requested to call the number listed on the packaging (1-888-545-5973) so that further investigation can occur. Please ask them to reference case [redacted] when they call. After speaking to the clinic staff, if standard published criteria required for consideration are met, Elanco is more than happy to provide a refund for the product used. If we do not receive a call from the consumer within a week, as requested, then per standard procedure, we will make two documented attempts to call the consumer directly to follow up. If no further contact is established from these attempts, Elanco will close this case with no further action taken. We trust that this proposal is satisfactory to the Revdex.com, in response to this report. Regards, The Elanco Product Technical Support Team
Thank you for taking the time to communicate to us why our service did not meet expectations. We will further evaluate how we can prevent this problem from occurring in the future. After...
reviewing the complaint Ms. [redacted] was contacted on 07/04/2016 byour customer care department and assisted with activation. Ms. [redacted] did confirm the activation and we are able to see that the card is active In our system. We have placed an additional follow up courtesy call to ensure she is not having further issues. Please express our sincerest apology for any trouble or inconvenience we may have caused to Ms. [redacted]. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer, It's our goal to retain a satisfied customer and will hope to serve her again in the future. Sincerely, Kent P[redacted] Kent P[redacted], Blackhawk Engagement Solutions Senior Complaint Analyst o; 972.538.7277 f; 866.964.0552
The Revdex.com complaint identified above was received by the Elanco Technical Services Team on May, After review, we were unable to identify a case number associated with the consumer identified in the record, so a product case was entered in our database and is identified as Elanco case ***Elanco takes all reports regarding our products very seriously and routinely works with prescribing veterinarians to help understand the circumstances associated with themThere are many variables to consider in an effective fleas control programMost important is the potential for a flea contaminated environment which, if left unaddressed, allows no product to be fully successful at alleviating the situationThe Elanco product used in this case is a prescription product that is labeled to be dispensed by, or on the order of, a licensed veterinarianThese prescribers and their staff are routinely detailed on product attributes, including customer satisfaction expectations, and have been requested to routinely call Elanco directly if such reports are receivedThis standard sales approach, along with Elanco’s toll free number being listed directly on the product packaging, makes the report of an inability to contact Elanco directly confusing Thus, we feel establishing direct dialogue with the pet owner and their veterinary hospital is the best approach to pursue in response to this complaintElanco stands behind all of our products and we are more than willing to work with this pet owner’s veterinary hospital to better understand the circumstances of the reportNo product can claim 100% results under any circumstance, but given the situation described, Elanco prefers to consult with the prescribing veterinary hospital before making any further judgments on the caseUnfortunately, the prescribing veterinary hospital contact information was not provided in the complaint, so the pet owner is requested to call the number listed on the packaging (1-888-545-5973) so that further investigation can occurPlease ask them to reference case [redacted] when they callAfter speaking to the clinic staff, if standard published criteria required for consideration are met, Elanco is more than happy to provide a refund for the product usedIf we do not receive a call from the consumer within a week, as requested, then per standard procedure, we will make two documented attempts to call the consumer directly to follow upIf no further contact is established from these attempts, Elanco will close this case with no further action takenWe trust that this proposal is satisfactory to the Revdex.com, in response to this reportRegards, The Elanco Product Technical Support Team
Thank you for taking the time to communicate to us why our service did not meet expectationsWe will further evaluate how we can prevent this problem from occurring in the futureAfter reviewing the complaint the card was reactivated on May 24, in the amount of $and we will process an additional amount for Ms [redacted] in the amount of $She may track the status of her rebate at www.elancorebates.com using tracking numbers [redacted] Please indicate to Ms [redacted] to allow 8-weeks to receive the additional cardPlease express our sincerest apology for any trouble or inconvenience we may have caused to Ms***As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customerIt's our goal to retain a satisfied customer and will hope to serve her again in the future Sincerely, Kent P [redacted] , Senior Complaint Analyst
We received a rebate submission from Mr*** on 5/14/He was issued a reject notice because the original vet invoice was not includedMr [redacted] purchased Trifexis through his local [redacted] Mr***'s rebate was mistakenly rejectedThe rebate promotion only pays out to consumers who purchase through a licensed veterinarianWe were recently made aware that [redacted] have clinics with licensed veterinarians within the stores Mr***'s $rebate has been escalated and is scheduled to mail on 10/31/and should be received soon after that time If you have any further questions, we may be reached at 1-888-545- Sincerely, Elanco Animal Health
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below My address is [redacted] atlanta ga not the [redacted] address that you have on fileAlso the rebate is for $I had also given this company my husband's work address to send check to as I didn't receive it from themHis office didn't receive it eitherI believe that they are not sending these rebates to me Regards, [redacted] ***
This letter is in response to the consumer complaint filed with your office by Ms[redacted] Below is the result of our investigation Ms [redacted] 's rebate check was originally mailed on February 2(to the address of record [redacted] ***ME***As of the date of this response letterthat check has not been cashedWe are issuing a replacement check that will be sent Fed Ex two-day air no later than FridayMarch If you have any further questions, I can be reached at 317- [redacted] Sincerely, [redacted] Companion Animal Global Marketing Advisor
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted]
This letter is in response to the consumer complaint filed with your office by [redacted] ***Below is the result of our investigation We received a rebate submission from [redacted] on 3/14/A rebate check was issued on 3/26/for the initial purchaseSince that time we have sent checks to Ms [redacted] and she has still not received a rebate checkThe address information that was provided with the rebate submission as follows: [redacted] [redacted] We have now escalated a 4th rebate check for the amount of $dollars to the address listed aboveAfter the check is printed and mailed via FedEx, we will provide tracking information If you have any further questions, please contact Elanco at 888-545- Sincerely, Elanco Animal Health
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below When it was discovered that the "Elanco" heart-worm preventative prescriptions did not work - The vet told me that followup heart-worm treatments would cost between $- $ AFTER the vet called Elanco for approval, the treatment costs JUMPED up to $1,- with ELANCO offering to pay less than half of the cost So, essentially I was dealt a "Fast Shuffle" and ELANCO was left paying nothing! My dog is now on "Heartgard Plus" which is sold by an Eli Lilly (Elanco) competitor - Merial Since the Eli Lilly Elanco's TRIFEXIS product does not work ( [redacted] ), I demand the $for the veterinarian bills and the worthless TRIFEXIS products that I have purchased Since Eli Lilly doesn't seem to accept responsibility for this defective product, I will proceed to pursue assistance from various government offices, consumer agencies and news organizations Regards, [redacted] ***
We received a rebate submission from [redacted] on 3/14/A rebate check was issued on 3/26/for the initial purchaseSince that time we have sent checks to Ms [redacted] and she has still not received a rebate checkThe address information that was provided with the rebate submission as follows: [redacted] [redacted] When checking into this issue I noticed that the address information that was provided to the Revdex.com is a different address than we have in our system Today I escalated another check to [redacted] using the address on [redacted] Rdwhich she provided to you, in hopes that she will receive her $rebate If you have any further questions, please contact Elanco at 888-545- Sincerely, Elanco Animal Health
Similar experience to the previous reviewer This company aggressively promotes rebates that they don't follow up on I bought years (dogs) worth of Trifexis to get a $rebate per dog I was never given a code by my vet to use with the rebate and was only rebated $per dog My vet intervened with their Elanco rep and I was told I would be given the full rebate That was in July It is now October and I still have not gotten my full rebate I've tried contacting the rep directly with no luck Through no fault of my own I was not able to follow the rebate directions exactly but they still should have recognized that I deserved the full $rebate Who in their right mind would spend nearly $1,on this stuff without the incentive of the rebate, but they still used the technical deficiencies of my application to deny me the full rebate That is nothing but corporate greed and for that reason I will no longer buy this product or any product from this company There are other products that work just as well and other companies that treat their customers much better than this one
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The company did not help in the resolution of my complaint. It was only through my continued perseverance that I finally got a resolution. The company would call and email repeating giving me the same instructions each time which got me no where. Then, about days after I finally got my card activated and then I used the card, the company emails me that they are ready to activate my card. These people are either incompetent or they are directed to make everyone's life so miserable that they will never use their rebate card. I WILL NEVER PURCHASE A PRODUCT FROM THIS COMPANY AGAIN!!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I have received the check and will consider this complaint resolved
Regards,
*** ***
I have applied for rebates for two years Each year I have had to call in past the date I should have received the rebate I don't think you should have to check up on the rebate to receive it, it appears that they are hoping you will forget about it I rather do business with an honest company
We received a rebate submission from Ms*** on 4/3/ She was issued a reject notice because her pet clinic's invoice did not clearly show that she purchased our product Ms***'s rebate was escalated on 4/and was sent to fulfillment on 4/and is due to mail on
5/2/
Sincerely
*** ***Director of Marketing, North America
Elanco Animal Health
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I can't say enough about what great experiences we have had with Sell's plumbingMost recently our toilet would not flush and *** spent time on the phone with me going over our troubleshooting thus far and giving me some ideas on what to check before he had to come outI really appreciated his taking the time to do that and try to save us some money if we could get it unclogged on our own He is very responsive and came out the next morning to install a new toilet for usVery reasonably priced and *** is a very nice guyIt's always a plus to find a small business owner who you can rely on
Thank you for taking the time to communicate to us why our service did not meet expectations. We will further evaluate how we can prevent this problem from occurring in the...
future. After reviewing the complaint the card was reactivated on May 24, 2016 in the amount of $15.00 and we will process an additional amount for Ms. [redacted] in the amount of $25.00. She may track the status of her rebate at www.elancorebates.com using tracking numbers [redacted]. Please indicate to Ms. [redacted] to allow 8-10 weeks to receive the additional card. Please express our sincerest apology for any trouble or inconvenience we may have caused to Ms. [redacted]. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain a satisfied customer and will hope to serve her again in the future.
Sincerely, Kent P[redacted], Senior Complaint Analyst
We pulled Mr. [redacted]’s submission from our archives. The rebate form which is a requirement of our rebate program was not with Mr [redacted]’s submission.
sans-serif">
We do however, want to reconcile this with Mr. [redacted]. We have escalated his $30 rebate and will pull it from production and send via Fed Ex 2nd Day by Wednesday March 11, 2015.
If you have any further questions, we can be reached at 1-888-545-5973.
Sincerely,
Elanco Operations Team
The Revdex.com complaint identified above was received by the Elanco Technical Services Team on 13 May, 2016. After review, we were unable to identify a case number associated with the consumer identified in the record, so a product case was entered in our database and is identified as Elanco case...
[redacted]. Elanco takes all reports regarding our products very seriously and routinely works with prescribing veterinarians to help understand the circumstances associated with them. There are many variables to consider in an effective fleas control program. Most important is the potential for a flea contaminated environment which, if left unaddressed, allows no product to be fully successful at alleviating the situation. The Elanco product used in this case is a prescription product that is labeled to be dispensed by, or on the order of, a licensed veterinarian. These prescribers and their staff are routinely detailed on product attributes, including customer satisfaction expectations, and have been requested to routinely call Elanco directly if such reports are received. This standard sales approach, along with Elanco’s toll free number being listed directly on the product packaging, makes the report of an inability to contact Elanco directly confusing. Thus, we feel establishing direct dialogue with the pet owner and their veterinary hospital is the best approach to pursue in response to this complaint. Elanco stands behind all of our products and we are more than willing to work with this pet owner’s veterinary hospital to better understand the circumstances of the report. No product can claim 100% results under any circumstance, but given the situation described, Elanco prefers to consult with the prescribing veterinary hospital before making any further judgments on the case. Unfortunately, the prescribing veterinary hospital contact information was not provided in the complaint, so the pet owner is requested to call the number listed on the packaging (1-888-545-5973) so that further investigation can occur. Please ask them to reference case [redacted] when they call. After speaking to the clinic staff, if standard published criteria required for consideration are met, Elanco is more than happy to provide a refund for the product used. If we do not receive a call from the consumer within a week, as requested, then per standard procedure, we will make two documented attempts to call the consumer directly to follow up. If no further contact is established from these attempts, Elanco will close this case with no further action taken. We trust that this proposal is satisfactory to the Revdex.com, in response to this report. Regards, The Elanco Product Technical Support Team
Thank you for taking the time to communicate to us why our service did not meet expectations. We will further evaluate how we can prevent this problem from occurring in the future. After...
reviewing the complaint Ms. [redacted] was contacted on 07/04/2016 byour customer care department and assisted with activation. Ms. [redacted] did confirm the activation and we are able to see that the card is active In our system. We have placed an additional follow up courtesy call to ensure she is not having further issues. Please express our sincerest apology for any trouble or inconvenience we may have caused to Ms. [redacted]. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer, It's our goal to retain a satisfied customer and will hope to serve her again in the future. Sincerely, Kent P[redacted] Kent P[redacted], Blackhawk Engagement Solutions Senior Complaint Analyst o; 972.538.7277 f; 866.964.0552