Techserve

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I told Tech Serve as soon as I receive my refund from THEM, I will be satisfied and will drop my complaint with my bank and with the Revdex.com But, they continue to refuse to send my refund "until I drop my complaint" I was advised by my bank to NOT drop my complaint until Tech Serve had issued my refund because if I did and they did not return my money, then I couldn't open another complaint My bank representative said they had seen that happen a lot, where the company promised a refund and after the complaint was dropped, they did not get the money back I do not want a double refund, I want my money back Either Tech Serve can refund what they stole, or I will keep trying to get it by any other means that I can And this is what I told Tech Serve They are making up lies when they say I am trying to get double back I just want my $that they conned us out of In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
A partial refund is not a satisfactory outcome Only a full refund is acceptable No one from the company (aside from 'tech support') has made contact with us They have our phone numbers and email addresses
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]After speaking to *** about our computer situation, they told me that this was a scam, I did not have a virus on the computer. These companies will use pop-ups and have you call them and charge you to fix(?) your computer. Our computer was locked until we called the number. *** assured me with the virus protection we have purchased from them, that we were completely covered and this company ripped us off. I called Tech Serve on 3-*-and *** told me to send an email and they would refund my $149.99, for which I did. I contacted my bank to see what I could do because of the fraud. They are currently working on it. On 4-*-I called Tech Serve and attempted again to get my refund I spoke to ***, he said he would call me back in minutes and transfer me to the billing department to refund my money. They never called me back. I called back minutes later and was placed on hold until it went to voice mail. I left a voice mail and called back. I was sent to voice mail again. I called back a third time and *** answered and said yes, we will refund your money. Send us and email to *** and they would refund my money. I called back on 4-*-and talked with *** who again told me they would refund my money. I waited days and called again on 4-*-and talked with *** who sent me to *** in the billing department who sent me to ** who said they would refund my money when I call my bank and the Revdex.com and tell them I wanted to drop my claim. I called the bank who advised me NOT TO CANCEL until Tech Serve had refunded my money. I called ** back at *** and told him MY BANK advised me to wait until I get my promised refund before I close my claim. I have been told times by Tech Serve they would refund my money, and that is what I need in order to be satisfied. Thank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
A partial refund is not a satisfactory outcome Only a full refund is acceptable No one from the company (aside from 'tech support') has made contact with us They have our phone numbers and email addresses
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Techserve LLC regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]  I told Tech Serve as soon as I receive my refund from THEM, I will be satisfied and will drop my complaint with my bank and with the Revdex.com.  But, they continue to refuse to send my refund "until I drop my complaint".  I was advised by my bank to NOT drop my complaint until Tech Serve had issued my refund because if I did and they did not return my money, then I couldn't open another complaint.  My bank representative said they had seen that happen a lot, where the company promised a refund and after the complaint was dropped, they did not get the money back.  I do not want a double refund, I want my money back.  Either Tech Serve can refund what they stole, or I will keep trying to get it by any other means that I can.  And this is what I told Tech Serve.  They are making up lies when they say I am trying to get double back.  I just want my $149.99 that they conned us out of. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
 Thanks for getting back to me [redacted]. I think the best way for me to respond would be to address each statement the company made back to the Revdex.com.
1. 'It was made clear to the customer for the services he will be getting from us. The customer agreed upon the service and once the customer had already took the services and we successfully resolved each and every query of the customer.'1.a. The company took advantage of the fact my wife is not tech savvy and 'sold' her something that we did not need. They did so by scaring her into thinking all of our computers and tablets were being hacked, had multiple viruses and all our information, including our identity and financial information was compromised. All she needed to do was pay them $300 and they would take care of it. All of which was untrue. We paid $300 for an antivirus software, which a version is available online for free. Our computer is and was protected by antivirus software at all times. Further it was explained to me by one of the company's tech support personnel that the way they get people to call them is by hijacking browsers - the browser is hijacked, indicates there has been a security breach, makes it so you cannot close the browser and displays a phone number for help that the company answers.2. 'After a couple of days we receive a refund request so that the service contract will be cancelled by the customer and to check the authenticity that yes it was the customer that has asked for the money back and for that reason we simply asked for an email from the registered email address so that we can process the refund and we are sure from our part that yes its the registered customer who is asking for a refund. we tried to contact the customer on multiple occasions but unable to reach him.'2.a. The evening of the incident, we called the company on multiple occasions at different numbers to (a) understand what happened and (b) requested a refund. What resulted was the company giving us the run around, and what felt like them trying to further confuse us into just giving up. No one we spoke to could help us understand how to raise our concerns within the company. We were given multiple numbers to call that were supposed to lead us to a corporate office and billing, but we kept ending up talking with people in tech support. On more than oneoccasionwe were told we would receive a call back within 10-15 minutes from someone who could help. We have never received a message or spoke to anyone from anyone in the billing or corporate office. Over the next several days we received follow up calls from tech support, to which we would explain the situation and ask to speak to someone in corporate/billing...again the tech support person would say someone would call back in 10-15 minutes. On one of those occasions we did receive a call from the company (Caller ID). We answered the phone within 3 rings and the caller hung up. We immediately redialed the number and ended up with tech support and were told that someone from corporate/billing would call us in 10-15 minutes. No calls were returned. In addition we sent a number of emails to the company's billing email address requesting cancellation. We received emails back indicating there was a delivery issue or in some cases the email could not be delivered. Again, we have not received any return communication (other than tech support) from the company regarding our concerns.
I think the crux of the issue is in 1a above. We were taken advantage of with unethical sales practices and then left with a broken resolution system to try and rectify the situation. I hate to think of how many other people have been duped by this.As I mentioned in my voicemail this morning I would be more than happy to discuss any of this with you or address any follow up questions you have. Thank you for your time and attention to this matter.Regards,[redacted] 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
 Thanks for getting back to me [redacted]. I think the best way for me to respond would be to address each statement the company made back to the Revdex.com.1. 'It was made clear to the customer for the services he will be getting from us. The customer agreed upon the service and once the customer had already took the services and we successfully resolved each and every query of the customer.'1.a. The company took advantage of the fact my wife is not tech savvy and 'sold' her something that we did not need. They did so by scaring her into thinking all of our computers and tablets were being hacked, had multiple viruses and all our information, including our identity and financial information was compromised. All she needed to do was pay them $300 and they would take care of it. All of which was untrue. We paid $300 for an antivirus software, which a version is available online for free. Our computer is and was protected by antivirus software at all times. Further it was explained to me by one of the company's tech support personnel that the way they get people to call them is by hijacking browsers - the browser is hijacked, indicates there has been a security breach, makes it so you cannot close the browser and displays a phone number for help that the company answers.2. 'After a couple of days we receive a refund request so that the service contract will be cancelled by the customer and to check the authenticity that yes it was the customer that has asked for the money back and for that reason we simply asked for an email from the registered email address so that we can process the refund and we are sure from our part that yes its the registered customer who is asking for a refund. we tried to contact the customer on multiple occasions but unable to reach him.'2.a. The evening of the incident, we called the company on multiple occasions at different numbers to (a) understand what happened and (b) requested a refund. What resulted was the company giving us the run around, and what felt like them trying to further confuse us into just giving up. No one we spoke to could help us understand how to raise our concerns within the company. We were given multiple numbers to call that were supposed to lead us to a corporate office and billing, but we kept ending up talking with people in tech support. On more than oneoccasionwe were told we would receive a call back within 10-15 minutes from someone who could help. We have never received a message or spoke to anyone from anyone in the billing or corporate office. Over the next several days we received follow up calls from tech support, to which we would explain the situation and ask to speak to someone in corporate/billing...again the tech support person would say someone would call back in 10-15 minutes. On one of those occasions we did receive a call from the company (Caller ID). We answered the phone within 3 rings and the caller hung up. We immediately redialed the number and ended up with tech support and were told that someone from corporate/billing would call us in 10-15 minutes. No calls were returned. In addition we sent a number of emails to the company's billing email address requesting cancellation. We received emails back indicating there was a delivery issue or in some cases the email could not be delivered. Again, we have not received any return communication (other than tech support) from the company regarding our concerns.
I think the crux of the issue is in 1a above. We were taken advantage of with unethical sales practices and then left with a broken resolution system to try and rectify the situation. I hate to think of how many other people have been duped by this.As I mentioned in my voicemail this morning I would be more than happy to discuss any of this with you or address any follow up questions you have. Thank you for your time and attention to this matter.Regards,[redacted] 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer called in related to the computer issues and after the technician made all the things clear and after all the documentations and authorizations the customer agreed for the services and...

after getting the required service it was authorized by the customer about the resolution of the problem. If there were any discrepancy in the resolution provided to the customer as it was confirmed on the very next day and customer gave a positive response. If in case the customer was facing any other issue, the customer would have definitely called in and asked for a resolution but no such intimations were made and being an organization and respecting the privacy and time of the customer we require the customer to call us in case of any issue, being it technical or billing related.

It was made clear to the customer that the partial refund will be initiated once we will receive a confirmation email from the customer and when we did receive the customer had already called up the bank to file for a dispute and after that we have been trying to get in touch with the customer to resolve the issue but no response till now

It was made clear to the customer for the services he will be getting from us. The customer agreed upon the service and once the customer had already took the services and we successfully resolved each and every query of the customer. After a couple of days we receive a refund request so that the...

service contract will be cancelled by the customer and to check the authenticity that yes it was the customer that has asked for the money back and for that reason we simply asked for an email from the registered email address so that we can process the refund and we are sure from our part that yes its the registered customer who is asking for a refund. we tried to contact the customer on multiple occasions but unable to reach him.

As already informed to the customer that she has already filed a dispute with the bank and she is asking for a refund as well. Its a simple case of fraud being played by the customer. we being an honest organization trying to make the customer understand several times that how is this possible that you file for a dispute with the bank and also claim a refund.

Review: Techserve LLC unethically took advantage of my family by scaring my wife into thinking our home computers were under attack by hackers. They first did this by 'hijacking the browser' (their term used in a phone conversation with me subsequent to the event) of a tablet we own. The browser could not be closed or navigated away from and indicated the only way to deal with the 'attack' was to call an 1-800 number which was answered by Techserve. Once on the phone with the sales person, he scared my wife into thinking our computers were under attack by hackers and 'sold' her services and an antivirus software that can be obtained for free online. Multiple calls were placed to the company in an effort to rectify the situation, but no one with any knowledge of the billing process could be reached. Only individuals who were 'technical support'. I have also sent an email to the company's billing department only to receive a response that the message could not be delivered.

Our computers were already protected by name brand antivirus software and our computers do not have any viruses on them...never did. The company knowingly took advantage of my wife and her lack of technical understanding.Desired Settlement: I would like the company to refund the $299.99 charge and to never contact us again.

Business

Response:

It was made clear to the customer for the services he will be getting from us. The customer agreed upon the service and once the customer had already took the services and we successfully resolved each and every query of the customer. After a couple of days we receive a refund request so that the service contract will be cancelled by the customer and to check the authenticity that yes it was the customer that has asked for the money back and for that reason we simply asked for an email from the registered email address so that we can process the refund and we are sure from our part that yes its the registered customer who is asking for a refund. we tried to contact the customer on multiple occasions but unable to reach him.

Consumer

Response:

Thanks for getting back to me [redacted]. I think the best way for me to respond would be to address each statement the company made back to the Revdex.com.1. 'It was made clear to the customer for the services he will be getting from us. The customer agreed upon the service and once the customer had already took the services and we successfully resolved each and every query of the customer.'1.a. The company took advantage of the fact my wife is not tech savvy and 'sold' her something that we did not need. They did so by scaring her into thinking all of our computers and tablets were being hacked, had multiple viruses and all our information, including our identity and financial information was compromised. All she needed to do was pay them $300 and they would take care of it. All of which was untrue. We paid $300 for an antivirus software, which a version is available online for free. Our computer is and was protected by antivirus software at all times. Further it was explained to me by one of the company's tech support personnel that the way they get people to call them is by hijacking browsers - the browser is hijacked, indicates there has been a security breach, makes it so you cannot close the browser and displays a phone number for help that the company answers.2. 'After a couple of days we receive a refund request so that the service contract will be cancelled by the customer and to check the authenticity that yes it was the customer that has asked for the money back and for that reason we simply asked for an email from the registered email address so that we can process the refund and we are sure from our part that yes its the registered customer who is asking for a refund. we tried to contact the customer on multiple occasions but unable to reach him.'2.a. The evening of the incident, we called the company on multiple occasions at different numbers to (a) understand what happened and (b) requested a refund. What resulted was the company giving us the run around, and what felt like them trying to further confuse us into just giving up. No one we spoke to could help us understand how to raise our concerns within the company. We were given multiple numbers to call that were supposed to lead us to a corporate office and billing, but we kept ending up talking with people in tech support. On more than oneoccasionwe were told we would receive a call back within 10-15 minutes from someone who could help. We have never received a message or spoke to anyone from anyone in the billing or corporate office. Over the next several days we received follow up calls from tech support, to which we would explain the situation and ask to speak to someone in corporate/billing...again the tech support person would say someone would call back in 10-15 minutes. On one of those occasions we did receive a call from the company (Caller ID). We answered the phone within 3 rings and the caller hung up. We immediately redialed the number and ended up with tech support and were told that someone from corporate/billing would call us in 10-15 minutes. No calls were returned. In addition we sent a number of emails to the company's billing email address requesting cancellation. We received emails back indicating there was a delivery issue or in some cases the email could not be delivered. Again, we have not received any return communication (other than tech support) from the company regarding our concerns.

I think the crux of the issue is in 1a above. We were taken advantage of with unethical sales practices and then left with a broken resolution system to try and rectify the situation. I hate to think of how many other people have been duped by this.As I mentioned in my voicemail this morning I would be more than happy to discuss any of this with you or address any follow up questions you have. Thank you for your time and attention to this matter.Regards,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

It was made clear to the customer that the partial refund will be initiated once we will receive a confirmation email from the customer and when we did receive the customer had already called up the bank to file for a dispute and after that we have been trying to get in touch with the customer to resolve the issue but no response till now

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

A partial refund is not a satisfactory outcome. Only a full refund is acceptable. No one from the company (aside from 'tech support') has made contact with us. They have our phone numbers and email addresses.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I was having problems with my computer and then a pop up appeared from Techserve LLC aka [redacted], that it could fix my computer. I signed on and was told the service was free. After the tech ran a scan and told me he was ready to repair my computer, he said their was a charge of $199.99 . After telling him I could not pay this all at one time, he set me up on monthly payments and deducted $49.99 from my banking account. Before he even started working on the computer, he said he would have to install the best security program offered for another $199.99 that would have to be paid all at once. I feel like I had gotten involved in a scam. I called my bank today and cancelled my bank card. This company now has my IP address. I called to talk the tech, who told me he was Tech #12, someone else answered the phone and told me he couldn't let me talk to a Tech without me knowing what their employee ID number was. That was totally stupid and at that minute, I realized I had been had. We saw smoke coming from the computer so we unpluged it.Desired Settlement: Refund of a check for $49.99 as no service was rendered and to delete my IP address from all their systems.

Review: these people put a pop=up on my computer screen stating I had a virus and not to try to remove it myself, but to call the # on the screen ###-###-####. They said the only way they would remove it would be to subscribe to their service for $299.99. I did this because I could not remove this from my screen. I cancelled within 2 hours, and according to their cancellation clause, they would deduct 149.99 and refund the balance if cancelled within 7 days. I received an e-mail form them telling me the refund would be processed on April **, and should have it in my bank within 2 to 3 days.I have received nothing, and now they won't answer my phone calls or e-mails.Desired Settlement: I would like to get the promised refund of $150.00.

Consumer

Response:

At this time, I have not been contacted by Techserve LLC regarding complaint ID [redacted].Sincerely,[redacted]

Review: while on our home computer my husband received a POP-UP that we had a virus. He called the #[redacted] Tech Service charged him $149.99 to take the virus off our computer. We are protected with [redacted], when I called [redacted] they said we were completely protected and we DID NOT have a virus and to contact Tech Service and get our money back. I called and requested a refund, I spoke to [redacted] (who had a very heavy [redacted] accent) who told me to email my phone number to [redacted] and they would call and refund my $149.99. I did this and no one called me. I called my bank to cancel the credit card due to the compromise.Desired Settlement: I want my $149.99 returned like [redacted] said they would do. A check will be fine. Thank you.

Business

Response:

The customer called in related to the computer issues and after the technician made all the things clear and after all the documentations and authorizations the customer agreed for the services and after getting the required service it was authorized by the customer about the resolution of the problem. If there were any discrepancy in the resolution provided to the customer as it was confirmed on the very next day and customer gave a positive response. If in case the customer was facing any other issue, the customer would have definitely called in and asked for a resolution but no such intimations were made and being an organization and respecting the privacy and time of the customer we require the customer to call us in case of any issue, being it technical or billing related.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]After speaking to [redacted] about our computer situation, they told me that this was a scam, I did not have a virus on the computer. These companies will use pop-ups and have you call them and charge you to fix(?) your computer. Our computer was locked until we called the number. [redacted] assured me with the virus protection we have purchased from them, that we were completely covered and this company ripped us off. I called Tech Serve on 3-*-15 and [redacted] told me to send an email and they would refund my $149.99, for which I did. I contacted my bank to see what I could do because of the fraud. They are currently working on it. On 4-*-15 I called Tech Serve and attempted again to get my refund I spoke to [redacted], he said he would call me back in 30 minutes and transfer me to the billing department to refund my money. They never called me back. I called back 40 minutes later and was placed on hold until it went to voice mail. I left a voice mail and called back. I was sent to voice mail again. I called back a third time and [redacted] answered and said yes, we will refund your money. Send us and email to [redacted] and they would refund my money. I called back on 4-*-15 and talked with [redacted] who again told me they would refund my money. I waited 2 days and called again on 4-*-15 and talked with [redacted] who sent me to [redacted] in the billing department who sent me to ** who said they would refund my money when I call my bank and the Revdex.com and tell them I wanted to drop my claim. I called the bank who advised me NOT TO CANCEL until Tech Serve had refunded my money. I called ** back at [redacted] and told him MY BANK advised me to wait until I get my promised refund before I close my claim. I have been told 4 times by Tech Serve they would refund my money, and that is what I need in order to be satisfied. Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As already informed to the customer that she has already filed a dispute with the bank and she is asking for a refund as well. Its a simple case of fraud being played by the customer. we being an honest organization trying to make the customer understand several times that how is this possible that you file for a dispute with the bank and also claim a refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I told Tech Serve as soon as I receive my refund from THEM, I will be satisfied and will drop my complaint with my bank and with the Revdex.com. But, they continue to refuse to send my refund "until I drop my complaint". I was advised by my bank to NOT drop my complaint until Tech Serve had issued my refund because if I did and they did not return my money, then I couldn't open another complaint. My bank representative said they had seen that happen a lot, where the company promised a refund and after the complaint was dropped, they did not get the money back. I do not want a double refund, I want my money back. Either Tech Serve can refund what they stole, or I will keep trying to get it by any other means that I can. And this is what I told Tech Serve. They are making up lies when they say I am trying to get double back. I just want my $149.99 that they conned us out of.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I was double billed and have tried to contact them for over a week by e-mail, phone and sent a certified mail receipt, which they should receive tomorrow. I'm owed $249.99.Desired Settlement: All I want is my $249.99 which I'm owed and they promised to refund me and they haven't.