TechSquad IT

[redacted] and his team at TechSquad have helped our small non-profit tremendously with some complex issues with our domain hosting and email accounts. They have an incredible level of expertise and excellent customer service. I would highly recommend them to anyone in need of IT support.

Review: On August 30, 2013 I signed a Contract with Techquad to purchase, deliver and set up a new Dell Optiplex 9010 Computer. Full payment was made on 9/6/2013 for this new computer and accessory purchase.

On January 14, 2015, the computer hard-drive crashed and all data was lost. The attending IT company, OnTech came to diagnos the problem, and found on the bottom of the computer, a REFURBISHED green sticker. We were fraudulently given a used computer when we had be quoted and signed a contract for a New Computer.

Repeated phone calls, voice mails and attempted contact with Mr. [redacted] have been unsuccessful as he will not return my call or have any one from his business call to explain what happened and what is being done. There are many other issues regarding this contract and the delivery and set up, which I have documentation for. Also which Mr. [redacted] would not respond to my complaints at that time either.Desired Settlement: We are asking for refund of money for a New Computer and the difference between a Used computer. We have purchased Refurbished computers and they are approximately $150! We paid $1,050.21 under this contract for the 'new' Dell.

We now have incurred costs of $912.80 by our IT company to get this hard drive replaced by Dell.

Business

Response:

On August 30, 2013 I signed a Contract with Techquad to purchase, deliver and set up a new Dell Optiplex 9010 Computer. Full payment was made on 9/6/2013 for this new computer and accessory purchase. On January 14, 2015, the computer hard-drive crashed and all data was lost. The attending IT company, OnTech came to diagnos the problem, and found on the bottom of the computer, a REFURBISHED green sticker. We were fraudulently given a used computer when we had be quoted and signed a contract for a New Computer. Repeated phone calls, voice mails and attempted contact with Mr. [redacted] have been unsuccessful as he will not return my call or have any one from his business call to explain what happened and what is being done. There are many other issues regarding this contract and the delivery and set up, which I have documentation for. Also which Mr. [redacted] would not respond to my complaints at that time either On January 14th, 2015 I received a call from [redacted] at [redacted] stating that the hard drive crashed on a Dell Optiplex 9010 Computer that they had purchased from the sales director who was working for our company in September of 2013. She stated that they had purchased a warranty on the computer with next day on-site repair and needed someone to come out an fix it. Her demeanor was frantic and aggressive. I reviewed our records and found that the warranty was through Dell, and called her back immediately to let her know that, and offer to find her the number, which she said she would handle on her own, and thanked me. She called back later that afternoon, again- very aggressive and angry, stating that they had paid for a new computer and noticed that there was a refurbished sticker on it, and demanded to speak with the owner of the company. I apologized and let her know that he wasn’t in the office at the time, but I would pass on the message and review our records to look further into the situation. She then started to shout at me that it was “[redacted]” and told me to “get him on the phone NOW!” I told her I would do what I could and call her back. I looked into our records and found the invoice we sent them, the purchase order we had created for the equipment, and the bill from the vendor we purchased the equipment from. I also sent a message to the owner of our company letting him know about the situation. He told me to set up a time with [redacted] for the two of them to speak. I called [redacted] back and set up a time for them to speak the next day at 3:00PM. I also let her know that after reviewing the records, that we had in fact ordered and paid for a brand new computer from our vendor for them, and offered to send her a copy of the bill- which she declined. I also let her know (after speaking with a technician) that even when a computer is refurbished- the hard drive is brand new. I spoke with her 3 or 4 times that afternoon, and twice again the next day. The owner of our company reached out to her the next day, as scheduled, and was not able to reach her. On the 16th she called mid-day, again very aggressively, and stated that she never heard from him. I let her know he had called twice, and she acknowledged that he had called, and she didn’t recognize the number. I asked if she would like to set up another time to talk. I also asked if Dell came and repaired the equipment, and she said yes- they came to their office and replaced the hard drive and everything was fixed. She demanded a full refund for the computer, and I told her again, that we could reschedule the call, and that [redacted] would be more than happy to work something out. We rescheduled for3:00PM on the afternoon of Monday January 19th. I was out of the office Monday the 19th – Wednesday the 21st, and returned Thursday the 22nd to 2 voicemails from [redacted] stating that she needed to speak with [redacted]. I touched base with him. He had called again as scheduled Monday the 19th, and was unable to reach her. I called right away to let her know that, and asked when a good time would be for the two of them to talk, and she never got back to me. We sent them a refund check for $200 for their troubles. We determined by speaking with the vendor that $200 is the difference on this model between new and refurbished. I then received the complaint she filed via email. As stated above, I spoke with the client at least 7 or 8 times, thoroughly explaining the situation in detail, and the owner called to try to come to an agreement and was unable to reach her.

Business

Response:

Business states that consumer did receive, and cash, the refund of $200.

Consumer

Response: