Techsvite, LLC Reviews (11)
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Techsvite, LLC Rating
Address: 9495 Main St Ste 5, Upper Lake, California, United States, 95485-9603
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Address: 9495 Main St Ste 5, Upper Lake, California, United States, 95485-9603
Phone: |
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Web: |
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Add contact information for Techsvite, LLC
Like many individuals not familiar with the proper use of grammar and pronunciation and their confusing dialect of terms, linguistics, phoenetics, and syntax used in the language (in the U.S.A.), it was a complete failure of my confidence and reliance that my issue(s) would be resolved. His suggestion that I calm down and "have a drink of water ..." is akin to a far east technician replying that " ... if I reboot my computer, I will perhaps have a much, sunny day!" JUST HELP ME RESOLVE MY PROBLEMQ! In my opinion, "Techsvite ™," is Technically INEPT! Just because they are headquartered in the states doesn't guarantee that they can COMMUNICATE CLEARLY! As a suggestion, find technicians with a more louder, distinctive speech pattern, and when spelling and/or reciting codes/technical terms involving alphabetic and/or numbers, use familiar, recognizable, "phoenetic-sounding" and other elements; pronunciation so that ENGLISH-speaking Americans can perceive what they are pronouncing! The rest is easy as following directions, however, you almost led me to "diving off the cliff with the rest of the lemmings!"
Anjani Newton
Ext 430
Level 3 Tech
Amount paying one time 298
Support plan Three year support along with One year norotn
Customer id ----------------
Computer Technicain Techsvite LLC
Initial Business Response / [redacted] (1000, 12, 2015/10/02) */ We are a reputed technical support service provider for computer usersWe don't advertise representing the brand such as Acer, Dell etcAll our advertisements display our actual URL and text "Support For PC's Issues By Techsvite"We brief each customer about our organization and support services we provide We rarely get complaints by customers who are unhappy with our services as we maintain highest standards of quality while delivering our support services to PC usersOur support begins when customer is looking for technical support services online and calls us to seek solution to their computer problemWe take prior permission to take the remote access of customer's PC and only after permission our technicians diagnose the issues mentioned by the user over the phoneThere are two types of issues either hardware or software we don't support hardware issues, if the issue is software related we brief the issue to the customer after diagnoses and propose the charge to fix the issueEach price plan has a subscription period and according to customers choice the price plan is offeredOnce the troubleshooting is completed customer is sent a invoice with terms to electronically sign and also send an email to us to acknowledge the services and the price paidPlease let us know if required we can share a sample copy of the invoice sent to customers Our price plans can be read on the URL belowhttp://www.techsvite.com/support-plans.html Each page of our website shows the below disclaimer Disclaimer: Techsvite is an independent third party service provider of on-demand tech support and not affiliated with any third party brand unless specifiedAny use of Trademarks, Brands, Products and Services is only referential and Techsvite hereby disclaims any sponsorship, Affiliation or Endorsement of or by any such third partyThe service we offer is also available on the website of the brand owner For any further information in regards to the above case please feel free to get in touch with us Sincerely, Techsvite LLC X-XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 14, 2015/10/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Techsvite has a store front to make their business of fake repairs look legitimateI don't know how when we looked up Acer Computer support the Techsvite phone number came up on an Acer looking siteAcer does not know of Techsvite and has no connection to them for repairs I found when I called themI couldn't find proof of the claim that "the service we offer is also available on the website of the brand owner." We were never briefed about the services offered nor the fact we were not talking to Acer The price plan mentioned never came during the phone call, only a dollar amount of $to $Techsvite does have a price plan on their site to make it look legitWe never had it shown to us As far as each page of their site having the "Disclaimer," we never saw it because we were on the phone except for the less than a minute Techsvite brought up the home page screen to explain that Techsvite is the Acer approved, US Government sanctioned group to remove "trogens" for a priceThat is the only page shown to us and not with enough time but to be shown how they are even rated highly (A) by the Revdex.comHow does that work? See the video of the call on you tube at the following link then tell me they weren't trying to scam usCount the times they claim they are Acer Computer support See video link below https://youtu.be/ [redacted]
Techsvite is a total scam. On 11/6/2017 I paid "Phillip Jones" $625.00 for "lifetime IT support for 3 devices. They loaded McAfee and some malware on my computer. In November of 2019 I started getting popups to renew my McAfee subscription. On 11/29/19 I called Techsvite at 1-877-960-4041 to complain. First the tech said he couldn't find my customer account, then he found it and transferred me to "Rachel Green" from their customer support dept. She told me "bad people have hijacked your McAfee, they
have killed it, they are hacking into your bank accounts. We can give you lifetime anti hacking software and IP address protection for $996. The Basic Plan is $498. People, I don't have to spell it out for you. TECHSVITE IS A TOTAL SCAM. I am reporting them to
FTC and BBB.
Initial Business Response /* (1000, 9, 2015/12/14) */
We are not able to find any customer by the name or address mentioned in the complaint
Kindly provide more information to lookup for the customer mentioned in the complaint
Regards,
Techsvite LLC
Initial Consumer Rebuttal /*
(3000, 11, 2015/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They can't find my information but can bill my credit card
My credit card company finally refunded all of this companies bills and stopped them billing in the future
It's a scam to add a virus to a computer to have people pay to take it off
Nov. 23, 2018 after installing a new HP8720 printer and registering it I could not get my computer to recognize it. Without phone numbers on the accomanying HP setup information booklet, I searched on Google. I called one that advertised as being HP. A foreign-speaking female answered, saying she was qualified to handle the issue, and told me her name was Rachael Green. She asked for a phone number in the event of a lost connection. I might add that it was needed twice, and another time she interrupted our conversation for a couple of minutes, supposedly because her 'supervisor' had an announcement. She did access my computer WITHOUT asking permission. Stupidly assuming I was really speaking to an HP tech I didn's stop her. She was very sharp in going to files that showed lengthly dated lists of internal computer activity that included many items that she said were driver segments and were 'stopped' vs a few 'running'. There were multiple 'ERROR' tags. She said this was the problem. Then she ran a few-minute scan, lines flying by, that abruptly ended with a dark red page, implying by words that the program come to an unexpected halt and mentioning words like 'compromised' and 'bank accounts' and such. The she said her company could do the necessary to correct the problems for free, guaranteed in writing, and asked if I wanted her to do it. I was becoming skeptical and she apparently sensed it. I asked her specifically if she were with HP, to which she answered YES. She asked why I seemed hesitant and restated that she was trying to help me but that it was my computer. I declined further help, then called a team-viewer friend who had my printer working in five minutes. In retrospect I have checked my caller ID to see that the callbacks came from a different number than what I had initially used. I also discovered the callback number belongs to Techsvite LLC. I'm mentally kicking my behind for not picking up on the name, Rachael Green, not matching a definitely foreign accented female, as well as for the possible compromise of my confidential information. I hope this will help you beware of TECHSVITE LLC posing as being part of a reputable manufacturer.
Initial Business Response /* (1000, 8, 2015/07/06) */
To,
Revdex.com
From,
TECHSVITE LLC
[redacted] Road *, [redacted] -XXXXX
email:- [redacted]@gmail.com
In response to the complaint (ID# XXXXXXXX)
It is with great concern and regret that we received your email...
outlining the problem that the customer had with our service. Thank you for bringing this matter to our attention.
Case Summary:-
Mr. [redacted] called us on 06/05/2015 with an issue regarding Dell Computer". While diagnosing we found that his computer had multiple issues and needed technical support. We clearly mentioned in the beginning of the call that we are TECHSVITE (a third party independent service provider) and we offered help for Dell products. During the resolution process customer changed his mind and wanted to cancel the services and we proactively cancelled every charge from the credit card authorization taken. Enclosed is the copy of cancelled transactions in the word format from our merchant account. Every page of the website clearly shows the disclaimer below so that customer is always aware that he/she is interacting with a Third Party Independent Service Provider and not the brand.
All the charges for the services are paid by customer on our website which clearly states the following disclaimer:
Disclaimer: Techsvite is an independent third party service provider of on-demand tech support and not affiliated with any third party brand unless specified. Any use of Trademarks, Brands, Products and Services is only referential and Techsvite hereby disclaims any sponsorship, Affiliation or Endorsement of or by any such third party.The service we offer is also available on the website of the brand owner.
Please visit the page https://www.techsvite.com/paymentform.aspx which clearly shows the terms of service and until customer scrolls it down and agrees to the terms payment cannot be processed further.
For any further information in regards to the above case please feel free to get in touch with us.
Sincerely,
[redacted]
Techsvite LLC
X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 10, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We dispute their claim that they identified themselves as a third party vendor. We agree that they cancelled all of the charges only after we made a formal complaint to the FTC per instructions from Dell.
Initial Business Response /* (1000, 12, 2015/10/02) */
We are a reputed technical support service provider for computer users. We don't advertise representing the brand such as Acer, Dell etc. All our advertisements display our actual URL and text "Support For PC's Issues By Techsvite". We brief...
each customer about our organization and support services we provide.
We rarely get complaints by customers who are unhappy with our services as we maintain highest standards of quality while delivering our support services to PC users. Our support begins when customer is looking for technical support services online and calls us to seek solution to their computer problem. We take prior permission to take the remote access of customer's PC and only after permission our technicians diagnose the issues mentioned by the user over the phone. There are two types of issues either hardware or software we don't support hardware issues, if the issue is software related we brief the issue to the customer after diagnoses and propose the charge to fix the issue. Each price plan has a subscription period and according to customers choice the price plan is offered. Once the troubleshooting is completed customer is sent a invoice with terms to electronically sign and also send an email to us to acknowledge the services and the price paid. Please let us know if required we can share a sample copy of the invoice sent to customers.
Our price plans can be read on the URL below. http://www.techsvite.com/support-plans.html
Each page of our website shows the below disclaimer
Disclaimer: Techsvite is an independent third party service provider of on-demand tech support and not affiliated with any third party brand unless specified. Any use of Trademarks, Brands, Products and Services is only referential and Techsvite hereby disclaims any sponsorship, Affiliation or Endorsement of or by any such third party. The service we offer is also available on the website of the brand owner.
For any further information in regards to the above case please feel free to get in touch with us.
Sincerely,
Techsvite LLC
X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 14, 2015/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Techsvite has a store front to make their business of fake repairs look legitimate. I don't know how when we looked up Acer Computer support the Techsvite phone number came up on an Acer looking site. Acer does not know of Techsvite and has no connection to them for repairs I found when I called them. I couldn't find proof of the claim that "the service we offer is also available on the website of the brand owner."
We were never briefed about the services offered nor the fact we were not talking to Acer.
The price plan mentioned never came during the phone call, only a dollar amount of $300 to $400. Techsvite does have a price plan on their site to make it look legit. We never had it shown to us.
As far as each page of their site having the "Disclaimer," we never saw it because we were on the phone except for the less than a minute Techsvite brought up the home page screen to explain that Techsvite is the Acer approved, US Government sanctioned group to remove "trogens" for a price. That is the only page shown to us and not with enough time but to be shown how they are even rated highly (A) by the Revdex.com. How does that work?
See the video of the call on you tube at the following link then tell me they weren't trying to scam us. Count the times they claim they are Acer Computer support.
See video link below.
https://youtu.be/[redacted]