Techtronics Services

On 5/16/we received a call regarding a refrigerator repair that was originally scheduled for Monday /19/asking if we there was any way possible to squeeze this call into our already packed schedule, we reluctantly agreed and had to call our other customers to inform them we would be later than planned to do their appliancesQur technician went to see if he could get their unit up and running for them, after determining it needed a new fan motor he went to do his originally scheduled calis, He returned to the office about PMAnd was going thru the stock of motors to see if he had any that were the right one or if he had one he could put in temporarily to get their unit running until the right one could be installedWhile stili checking the last of them the phone rang it was the customer wanting and update on whether he had one and he informed them no but would check with other servicers in the area to see if they had one and IF they did he would call them to set up a time to install it otherwise it would be ordered on Monday /19/Öur service manager came in early on Monday to get things ready for when the technicians arrive between -:AHe can have the schedule ready for them and go over their paperwork from the previous work day, AThe phone rang and it was the customer wanting to know when the part would be in, our manager had no idea what the customer was talking about since he had left the office before the service was done and the technician was not in yet but he informed the customer that he would order it that dayThe part was ordered and it was delivered late Wednesday evening and it was installed Thursday 5/22/We do not overnight parts unless the customer specifically asks for it and is willing to pay for the additional costWe could not have ordered the part on Friday as the technician did not finish his calls until after PMWhen the distributors closeDistributors do not overnight parts on a Friday due to it being the weekend and it could not be delivered before Monday any way, We do not have the means to loan appliances for temporary use while awaiting parts for repairs

On December 20th my 1yr and half old LG stove Stopped workingThe electronic board that controls the stove top diedI bought this stove at our local Home Depot in Wilkes barreWent to see them since I bought the extended warrantyThey gave me phone numbers for LG but these numbers were a waste of time as I only got the run around if I actually got a personCalled Home Depot againThey referred to Techtronics in mountain topweeks has passed and I'm still getting stonewalled by this companyOnce they claimed to have ordered the partThe next week they pretended they had no idea the part was orderedThe following week it's on back order but not sure of any datesThey never call me back I have to chase themFrustrated and stuck with an expensive stove that doesn't workSteer clear from this outfit

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Yes when we contacted *** they originally gave us an appointment for Monday 05/19/but we felt since we didn't have a working refrigerator that it was important that someone get there right away. First because it was a weekend and we have small children whom needed cold milk. We were purchasing ice and living out of a cooler which to me if they cared about their customer they would have been willing to help us out. We incurred extra cost of purchasing ice for approxdays. When the repair man came on Friday it was late in the afternoon after 2:00. He told my husband that it was the fan motor and that he had a few more appointment so he would call us later that evening to let us know if he had the part in stock and would come back that evening if the did otherwise they would need to order the part. Well that's fine but knowing we didn't have a working fridge this should have taken top priority so maybe he should have contacted someone at the shop to check so that they could have order the part on Friday instead of waiting until Monday 05/19/14 to order the part. Well he didn't call us and it was going for pm so that was why my husband contacted him to see if they had the part in stock. At that point he was told they didn't have it in stock and that he was ording the part. He never said he couldn't order the part until Monday 05/19/we were under the impression that he was ordering the part then. When Monday 05/19/14 came we called to see when the part would be in. Everytime we would call there we got the answering machine and hours would go by and no phone call back. I'm sure anyone else without a working fridge would be calling back as well instead of sitting back waiting and wondering if they will ever return our call. My husband waited until 12:still no call back so he called *** whom contacted Techtronics and received their answering machine as well. When we were finally called back it was after 1:and were told they had to order the part which we were upset because we were under the impression the part was already order. So since he indicated parts can only be order up to 5pm and that is why it wasn't ordered Friday can someone tell me why 1:on Monday 05/19/the part still hadn't been ordered? It took the customer to call to find out the status to prompt someone to order the part. We were told that the part would be in on Weds. 05/21/ I called Weds05/21/to find out if the part was in because no one called us to say it was in and tell us when they would be there to install the fan. The person who answered the phone said "O let me look we received a shipment in today but I haven't opened it yet" Really? I think that should have been a priority. Knowing you have a customer without a fridge that's something that you should be repairing as soon as that part is in. We had also expressed our concern to them that we have 2 small children and it is important for them to have cold drinks (milk especially since our youngest is year old). So they don't have a means of loaning an appliance ok well may if they had said that and also told us up front that the part wouldn't be in until the following week he would have been finding a temporary fridgeSo they reluctantly agreed to come to us first and call their other customer to advise they would be later than originally scheduled. I don't believe that because they didn't get to our house until after 2:that day.
I'm really unhappy with this service and now we have another problem with the fridge that we didn't have before. Of course we contacted Techtronics since they had installed the fan motor. They are denying anything they did caused this problem. Our fridge wasn't draining where it should we were getting water in the bottom of our fridge. They did come and fixed that also indicated they were going to order a couple parts for us and would call us once they are in to have them installed. I just hope we are not billed for the service to fix the draining problem because I find it hard to believe a year old appliance would have this many problems plus so soon after they made one repairIn this type of business you should care about your customer's conccerns and needs. I honestly don't feel they were concerned or cared what so ever.
Regards,
*** ***

On 5/16/14 we received a call regarding a refrigerator repair that was originally scheduled for Monday /19/14 asking if we there was any way possible to squeeze this call into our already packed schedule, we reluctantly agreed and had to call our other customers to inform them we would be later...

than planned to do their appliances. Qur technician went to see if he could get their unit up and running for them, after determining it needed a new fan motor he went to do his originally scheduled calis, He returned to the office about 7 PM. And was going thru the stock of motors to see if he had any that were the right one or if he had one he could put in temporarily to get their unit running until the right one could be installed. While stili checking the last of them the phone rang it was the customer wanting and update on whether he had one and he informed them no but would check with other servicers in the area to see if they had one and IF they did he would call them to set up a time to install it otherwise it would be ordered on Monday /19/14. Öur service manager came in early on Monday to get things ready for when the technicians arrive between -:30 A.. He can have the schedule ready for them and go over their paperwork from the previous work day, 8 A.. The phone rang and it was the customer wanting to know when the part would be in, our manager had no idea what the customer was talking about since he had left the office before the service was done and the technician was not in yet but he informed the customer that he would order it that day. The part was ordered and it was delivered late Wednesday evening and it was installed Thursday 5/22/14. We do not overnight parts unless the customer specifically asks for it and is willing to pay for the additional cost. We could not have ordered the part on Friday as the technician did not finish his calls until after 5 PM. When the distributors close. Distributors do not overnight parts on a Friday due to it being the weekend and it could not be delivered before Monday any way, We do not have the means to loan appliances for temporary use while awaiting parts for repairs.

Absolutely rediculous level of incompetence. Gene and Peter told me conflicting stories as to why they repeatedly screwed up ordering parts. The tech they sent started his attempted repair with the phrase " I never worked on one of these" then proceeded various measures. After five visits over a period of nearly four weeks the machine is still inoperative. I have now contacted another service company who stated that they routinely have to follow up Techtronics failures. This is without a doubt the worst example of a company who really is incapable of taking care of customers due to a combination of ignorance and incompetence.