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Ted & Bob's Phillips 66

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Ted & Bob's Phillips 66 Reviews (3)

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I understand in the business response that they will be forwarding this matter to their Insurance. However, it is not clearly stated that my request for reimbursement of the 1200.00 spent will be honored. The age of the vehicle 2003 and the accident in 2004 has no bearing on the fact that the knocking noise persisted. I want to be clear that we are talking about multiple expenses that Ted and Bob's has caused me in this matter.

 

First issue, I gave Ted and Bob's two oppurtunities to fix the knocking noise both of which totaled a substantinal cost. The second time, there was no reference to any warranty or the fact that what they repaired the first time did not fix the issue. Instead, I was charged for additional repairs to fix the knocking noise after which it still persisted. It would simply not make sense for me to take it back a thrid time and be charged for additional monies for what they would deem a new issue.

 

Second, the car started to misfire and we were quoted a price by Ted and Bob's that I felt was a little high for a tune up. It is not uncommon for a customer to get a second opinion which is what I did. It turned out that after the tune up was performed by the other shop, the car was still misfiring. The other shop discovered the faulty work performed by Ted and Bob's that led to a major repair. In this instance as well, I feel that had I taken the vehicle back to Ted and Bob's there would not be any acceptance of responsiblilty, which is why we are now going through the Revdex.com forum. If I am not being reimbursed, then I am not satisfied and their response is unacceptable. This point needs to be clarified with the business.

Regards,

Revdex.com

[redacted]  Dear [redacted]:

 

In regards to complaint ID# [redacted] we have handed overthis claim to our insurance claim#: [redacted], and they will provide the information to Mr. [redacted] 

personally if he will be receiving t e reimbursement he is

requesting.

Sincerely,

 

 

 

President, Ted &  Bob's 66 Service

Our priority

here at Ted & Bob's 66 Service is

our customers. We were

very troubled

to hear

about the repairs done to Mr. [redacted]'s vehicle a 2003 Chevy Impala at a different mechanic shop for.

We were not notified

of this

issue until after the repairs were done to...

the

vehicle. Because of

the age of the vehicle

and the

car accident

it was involved in, some

of the

component of the vehicle

were weak, which lead to many

repairs. Each

knocking noise was diagnosed, repaired and road checked several times to be certain the knocking noise

heard by

our mechanics was gone. If notified of a

new knocking noise

we would have gladly assisted Mr. [redacted] with any repairs we may have found

of our

mistake. Our policy is stated to

our customers that if they are to

encounter any trouble with our repairs

to contact us

in order for us to accommodate further service, and avoid having our customer pay more than necessary. We will now notify our

insurance of this

matter and

emphasize to

our future customers the importance of the warranty they are given when repairs are done to any vehicle.

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Address: 6502 N. 16th Street, Phoenix, Arizona, United States, 85016

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