Ted's Ornamental Iron

See-Thru Windows apologizes for this unfortunate accident and apologizes for any inconvenienceA refund for the amount of damages requested will be issued immediately.Sincerely,See-Thru Windows

ID ***We apologize for the inconvenience and the unforeseen delays that we have had with our manufacturer At this time, we are happy to report that the correct materials from our manufacturer have arrived and we have contacted the customer to schedule her
service date on March 8th, 2016. We expect to install her replacement window on that datePlease contact me if you need any further information.Thank you,Janette H***Office Manager***

December 16, 2015Revdex.comAttn: *** ***Re: Complaint ID ***Dear ***:Thank you for contacting us today, via telephone to notify us of complaint ID ***We hope that our contact information is now updated correctly to avoid any delays in the future.Please note that we did
discover “*** *** ***” in our databaseApparently, we had one of his addresses already added to our “Do Not Call List” but discovered a second address in our system that was also linked to his name and phone numberWe have made the proper change to prevent him from receiving any more calls.We apologize for any inconvenience.Sincerely,Janette H*** Office Manager

We had sent a sales representative out to see Ms*** about a week prior to the general manager’s visit in which Ms*** decided not to place an orderThe general manager of the company requested a follow up visit to see if our company could work with Ms***After talking with Ms
*** and finding out her desires, the general manager had the owner of the company became involved to see if we could accommodate Ms***’ wishesThey were able to come to a mutually satisfying agreement which Ms*** agreed toDuring the course of completing the job, there was an issue with dust in house even though plastic was hung over door to the bathroomThis was due to the fact that the walls were made out of drywall and mortarThis type of wall creates a lot of fine dust which is impossible to contain to one areaWe have an outstanding crew which has been with us for yearsOur company has never had a complaint for disrespectful behavior in regards to this crew so it was surprising to hear thisWe admit that we did make a mistake in installing the wrong tub surround in the main bathroomHowever, we lowered Ms***’ price and worked this out to her satisfactionAs part of this arrangement was that we did offer to install the correct system but Ms*** choose to go with the discounted price, have us remove the wainscoting and tile, and then install drywallAs the general manager was there when Ms*** picked out each and every product, it is baffling as to why Ms*** feels she did not have enough samples providedWe have a lot of residential customers that love the wainscotingMs*** did not like it which is a personal preferenceWe agreed to remove the wainscoting and make the wall paint ready in its placeWe went more than the extra mile at this job site. The work was supposed to be done per the contractual agreementWe did not need to go beyond the call of duty but we did because we truly want our customers happyDrywall work requires several tripsIn this case, we still have one trip left to go back to finish upHowever, Ms*** would not let us returnMs*** said that she would have her contractor finish the drywall and would send us the remaining balance dueWe were going to repair or replace depending on what Ms*** wanted but she refused to have us returnAll the walls were prepared for paintingHowever the ceiling was something we did at no charge and was not part of the contract so that we could install the tubBetween the owner of the company and the general manager, we gave Ms*** an excellent priceWe did additional work over and beyond what we were required to doIf a service is needed on our work, we will definitely take care of itAs of right now there are no outstanding services on this jobWe strive to treat all of our customers with the same respect and care that we would want to be shown ourselvesWe want all our customers to be happy with their purchases when we are finished with their job

Date: Tue, May 3, at 2:PMSubject: RE: *** *** Rebuttal (***)To: *** *** We sent one of our representatives to the home to present our products and all of our choices The prospective client would not let the representative ask the appropriate questions or answer any that were asked but demanded a quote It was explained that a quote could not be given without knowing what products and choices they wanted They still refused to make any choices and said they wanted an emailed or mailed quote We decided not to do business with them because they were disrespectful. Randy M***General Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: It was not See-Thru Windows that ultimately resolved the gutter issueIn fact, See-Thru Windows' response was that they contacted the makers of the gutters (***) and were told that the damage was done by squirrels, which was considered and Act of God and not covered by ***'s warrantySee-Thru then offered to repair the damage for $250.I did not accept See-Thru's answer but rather followed up myself with the *** manufacturer***'s personnel and service were excellent! They sent out someone to assess the problemThey determined that the problem was in installation and not squirrels or any other Act of GodThey kept us apprised at all timesThey arranged for one of their installers to order the materials needed and to come to our house and fix all of the issues, all at no cost to us just because it's their product and they wanted to make things right.I would wholeheartedly recommend ***I will not recommend See-Thru Windows and Doors to anyone who is looking for good products and service.
Regards,
*** ***

Dear *** ***, Your request and complaint was left with and sent to the email of an employee that is no longer with the companyA refund check in the amount of $will be sent to you on Monday, May 4, We apologize for the miscommunication and delay in refundWe appreciate your
business and the opportunity to help you protect your home.Warmest regards,See-Thru Management

A
representative from See-Thru Windows did come to your home as scheduled to provide
a consultation of our products and servicesAs a professionally licensed and
insured company we require all home owners or legal representatives to be
present to learn about our many product options, make
shared decisions and if
necessary, be present for the signing of any legal documentsWe strive to
provide a convenient time that works best with our customers schedulesIn this
growing and competitive market of home improvement, it is not customary for our
representatives to leave written quotes for every customer. We find it unfortunate that we were not able to provide you with
pertinent information to aid in your decision making and apologize for any
miscommunicationWe would like to thank you for sharing your experience as we will use this to evaluate our customer service

December 23, 2015Revdex.comAttn: *** ***Re: Complaint ID ***Dear ***:Our office was contacted via telephone by *** *** *** regarding the Complaint ID ***.After reviewing this complaint, I am happy to report that we recently resolved all issues with *** ***
***'s gutter installation on December 15, We apologize for delay as we were at the mercy of a sub-contractor that was hired for this installation and whom ultimately was held accountablefor the services provided.We hope this resolves this complaint and apologize for any inconvenience.#Warmest Regards Janette H***Office Manager

Our last conversation with *** *** was on the afternoon of Friday, October 30, The customer was informed that the refund payment would be mailed out immediately and that I believed our mail had already ran for the dayA refund payment of $2,check number *** was cut on
10/30/and placed in our outside USPS mailbox for pick up at our Waldorf, MD locationIt was mailed to *** *** *** Silver Spring, MD ***.This morning, after receiving the complaint, we called the customer and he did confirm that he received his refund payment.Thank you,Janette H***Office Manager###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The information is incorrectMy response is as follows:“…there was an issue with dust in house even though plastic was hung over door to the bathroom.” There was no evidence that plastic had been hung over the doorIf it was, it was not hung correctly.The walls are not made of drywall and mortar; this house was built in and the walls are plaster.The company’s response includes “we lowered Ms***’ price” and refers to “the discounted price;” there was never any discussion of lowering or discounting the priceThe contract price did not change.Samples of wainscoting were not providedI did not see the wainscoting until it was installed and I find it very difficult to believe that they “have a lot of residential customers that love the wainscoting.”The reason I did not want them to return was they were not preparing the drywall properly for painting (using old-fashioned tape for the seams, for example)They also damaged the door frame and said it was already damagedAt that point I realized that the main floor bathroom was not going to be completed properly and I made the decision to have someone come in and do it properlyThis was done quickly, professionally, and without all the dust.The bottom line: My experience with *** *** and See-Through Windows was terrible and I would not recommend them to anyoneThey misrepresented themselves in their response to my complaint and while I don't want to pay them anymore money, I will do so because I signed a contract and I am a person of integrityUnfortunately, I don't thing that is true with their employees
Regards,
*** ***