Teddies Department Store of Bridgeport, Inc.

Good morningIn reference to the complaint received in your office our return policy states no refunds and exchanges within seven days When *** *** came in to inquire about the return he did not initially bring his receipt I was not aware of the time frame of when the
mattress was brought so of course I stated he could return the mattress I also informed Mr*** he needed to return with a receipt for the mattress He returned a few days later I explained to Mr*** our return policy and stated he needs to speak with our furniture manager to see if there was anything that could be done This was stated because the piece of furniture was brought over a year ago Even though this was the case I was still trying to make Mr*** satisfied as a customer we at Teddies strive for customer satisfaction The furniture manager informed him he could do two things both involved him returning the mattress for another one The first was to get a credit for the price paid and get another mattress but the mattress he can get would not be the same one because at the time when Mr*** purchased the bed he was on sale Mr*** did not want this option The second one was to get the same mattress but pay the difference for the bed which is dollars Mr*** did not like this option eitherTeddies more than attempted to satisfy this customer when the policy already stated no refunds ;exchanges only within seven days Over a year later and we were willing to accommodate Mr*** shows we genuine care and want customers to come back to our store but the two options that were given to him he did not like Thank you for your time

Good morning
In reference to the complaint received in your office our return policy states no refunds and  exchanges within seven days.  When [redacted] came in to inquire about the return he did not initially bring his receipt.  I was not aware of the time frame of...

when the mattress was brought so of course I stated he could return the mattress.  I also informed Mr. [redacted] he needed to return with a receipt for the mattress.  He returned a few days later.  I explained to Mr. [redacted] our return policy and stated he needs to speak with our furniture manager to see if there was anything that could be done.  This was stated because the piece of furniture was brought over a year ago.  Even though this was the case I was still trying to make Mr. [redacted] satisfied as a customer we at Teddies strive for customer satisfaction.  The furniture manager informed him he could do two things both involved him returning the mattress for another one.   The first was to get a credit for the price paid and get another mattress but the mattress he can get would  not be the same one because at the time when Mr. [redacted] purchased the bed he was on sale.  Mr. [redacted] did not want this option.  The second one was to get the same mattress but pay the difference for the bed which is 300 dollars.  Mr. [redacted] did not like this option either. Teddies more than attempted to satisfy this customer when the policy already stated no refunds ;exchanges only within seven days.  Over a year later and we were willing to accommodate Mr. [redacted] shows we genuine care and want customers to come back to our store but the two options that were given to him he did not like.  Thank you for your time.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Review: I purchased a mattress set from them and a year and 4 months later that I was very happy with till I noticed the bed started sinking in the middle. I only weigh 190lbs and live alone. I went to the store to talk to management and the store manager told me to come back when the sales rep was in with a photo of the type of bed and this will be resolved with no problem. I came back three days later with recipes and the photo I was asked to take to show the type of mattress it was. as soon as I showd him the papers his whole attitude changed. he showed me a lesser quality mattress that I told him I didn't like and then he told me... that if I wanted to change the bed to the same mattress it would cost me $300.00 just for the mattress. I said there is no reason that after a year and 4 months that I should be sinking into the middle of my bed. I asked him is there anything he can do? he said NO.. you only have 7 day exchange only. after my divorce I had to start over and decided to support a local business and bought the mattress and box spring from them @$531.75. I could have taken that and went to the big box store and would have not been shown this disgusting customer service. I never had a bed that did this after a year.Desired Settlement: I would like an exchange or some type of reimbursement for there faulty merchandise

Business

Response:

Good morning

Review: On October 5, 2013 I paid $800.00 to the above-mentioned entity owing a balance of $100.00 for a sofa and a chaise. On October 10, 2013 the items were delivered. The items were damaged. Additionally, there was damage to the wall, door, and lighting fixture leading to the apartment. The Supervisor of the Condominium Complex approached the delivery personnel who admitted to damaging the wall only. They promised to return to effect repairs. The Condominium Supervisor and myself contacted the manager of the business who has failed to take responsibility/liability. I made several calls to one of the delivery personnel informing him of the deadline to effect repairs, given by the Condominium Association, who kept promising to return to do repairs but to date have not shown up. The damage has since been repaired and the Association has sent a bill of $1,550.00.As it pertains to the damaged furniture the manager recommended that I return the damaged item and pick up a new one at my own expense plus pay the balance of $100.00,or keep the damaged item without paying the $100.00 balance. I do not think that I should have to transport the item at my own expense so I am still in possession of the damaged furniture.Desired Settlement: I do not think I should be held liable for the damage to the property. The Condominium Associations Board has advised that the cost of repairs is $1,550.00. I would like settlement to be in the amount of $1,550.00.

Business

Response:

To Whom It May Concern: