Teddies Department Store of Bridgeport

Good morning In reference to the complaint received in your office our return policy states no refunds and exchanges within seven days When [redacted] came in to inquire about the return he did not initially bring his receipt I was not aware of the time frame of when the mattress was brought so of course I stated he could return the mattress I also informed Mr [redacted] he needed to return with a receipt for the mattress He returned a few days later I explained to Mr [redacted] our return policy and stated he needs to speak with our furniture manager to see if there was anything that could be done This was stated because the piece of furniture was brought over a year ago Even though this was the case I was still trying to make Mr [redacted] satisfied as a customer we at Teddies strive for customer satisfaction The furniture manager informed him he could do two things both involved him returning the mattress for another one The first was to get a credit for the price paid and get another mattress but the mattress he can get would not be the same one because at the time when Mr [redacted] purchased the bed he was on sale Mr [redacted] did not want this option The second one was to get the same mattress but pay the difference for the bed which is dollars Mr [redacted] did not like this option eitherTeddies more than attempted to satisfy this customer when the policy already stated no refunds ;exchanges only within seven days Over a year later and we were willing to accommodate Mr [redacted] shows we genuine care and want customers to come back to our store but the two options that were given to him he did not like Thank you for your time

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]