Teddy & The Bully Bar

January 27, 2015Good Afternoon [redacted] ***,I am responding to the complaint regarding our businessThe complaint was submitted on January 22, and is recorded under ID number [redacted] .After reviewing the complaint and conducting an extensive investigation, our business has a different perspective on what transpired on that morningContrary to what is described in the complaint, we do have a customer who was dining in the lounge as an eyewitness to the actions that took placeThe customer has been notified and is more than willing to testify on our behalfHis name is [redacted] and he can be reached at ###-###-####Additionally, [redacted] advised our host person Roxanna M [redacted] to telephone the policeBeing this an unfamiliar and startling incident, MsM [redacted] failed to call the police which is the only step we did not properly takeMaybe if we would have done so, this would never have taken place and the agitated customer would have left from the outset.I have attached two comprehensive accounts of the incidentOne that was made by our bartender Finbar F [redacted] and the other by the manager on duty William B***Both are those individuals which are cited and focused on in the customer's complaint.We are in the customer service business and we take a painstaking amount of time training and developing our employeesOur bartender Finbar F [redacted] has been employed here for over a year and has never once received anything but positive reviews of his performance from our guests.The Manager in question William B [redacted] has been here for months and has demonstrated exemplary management skills with a center of focus being customer service.I was in the downstairs office at the time of incident but my staff knew I was hereIn no way shape or form would they ever act in such a mannerWe are a professional organization and are primary goal is to make our customer happyFrom the intelligence I have obtained including the customer that was witness to the incident, I believe this was just a case of the customer having unreasonable expectations of us from the start and entering the situation in an extremely agitated stateIt is an unfortunate incident as we always treat our customers with the utmost respect and considerationThey are the cornerstone of our restaurant.Sincerely,Alan P Principal

January 27, 2015Good Afternoon [redacted],I am responding to the complaint regarding our business. The complaint was submitted on January 22, 2015 and is recorded under ID number [redacted].After reviewing the complaint and conducting an extensive investigation, our business has a different perspective...

on what transpired on that morning. Contrary to what is described in the complaint, we do have a customer who was dining in the lounge as an eyewitness to the actions that took place. The customer has been notified and is more than willing to testify on our behalf. His name is [redacted] and he can be reached at ###-###-####. Additionally, [redacted] advised our host person Roxanna M[redacted] to telephone the police. Being this an unfamiliar and startling incident, Ms. M[redacted] failed to call the police which is the only step we did not properly take. Maybe if we would have done so, this would never have taken place and the agitated customer would have left from the outset.I have attached two comprehensive accounts of the incident. One that was made by our bartender Finbar F[redacted] and the other by the manager on duty William B[redacted]. Both are those individuals which are cited and focused on in the customer's complaint.We are in the customer service business and we take a painstaking amount of time training and developing our employees. Our bartender Finbar F[redacted] has been employed here for over a year and has never once received anything but positive reviews of his performance from our guests.The Manager in question William B[redacted] has been here for 6 months and has demonstrated exemplary management skills with a center of focus being customer service.I was in the downstairs office at the time of incident but my staff knew I was here. In no way shape or form would they ever act in such a manner. We are a professional organization and are primary goal is to make our customer happy. From the intelligence I have obtained including the customer that was witness to the incident, I believe this was just a case of the customer having unreasonable expectations of us from the start and entering the situation in an extremely agitated state. It is an unfortunate incident as we always treat our customers with the utmost respect and consideration. They are the cornerstone of our restaurant.Sincerely,Alan P.  Principal