Tedia Company, Inc

It has come to my attention that the *** issued a complaint with the Revdex.comI am surprised to learn that they filed a complaint before giving us adequate time to resolve the problem (days)As I was traveling last week (when the *** notified my agent that they found a lower price
advertised), my agent was unable to reach me when our Supplier - (who offers the price-match guarantee that we pass on to customers) - refused to honor the lower price. My Agent (Lisa) worked ceaselessy throughout the weekend to escalate the issue (up through several levels of management) with our Supplier and finally contacted me late Sunday evening when I returned home. I told her that I would deal with our Supplier, but that we had to stand behind our guarantee and absorb the loss on this booking (the amount in dispute is more than the commission we would have earning on the booking)This all transpired in the space of less than a week - often when dealing with travel wholesalers and suppliers it can take longer to get answers, let alone refunds. I believe that the *** should have given us more time to get this resolved for them, but ultimately we did take care of them and issued a refund.As you can see from our history , we value our Revdex.com rating and have had no complaints. We respectfully request that you not reflect this issue as a complaintBest regards,Trisha M***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** *** ***