Tedo Woods Heat & A/C Services

Complaint: [redacted] I am rejecting this response because: Mr***'s response is not accurateHe recommended a larger unit than what was being replacedThe additional electrical work was what had to be done to make the larger unit workIt was all at the time of the initial installationHe made the assessment and recommended the unit which we paid him to installIt is my position that he should have know that the unit need more wiringI advised Mr [redacted] that I would pay the service chargeBut I advised him also that this was a recurring problemWe had to call at each change of season Regards, [redacted] ***

Mr [redacted] Purchased A Five Ton Heatpump HVAC System That Was Replacing A Five Ton Heatpump HVAC SystemDuring The Design He Mr [redacted] And His Manager Ms [redacted] Were ToldI Would Add A KW Heat Kit Larger Then The Prevous Contractor Installed But I Would Only Power Half Due To The Power PresentDuring The Start Of Winter The First Year we Had Some Colder then Below Freezing DaysMs [redacted] Told Myself And Mr [redacted] Her Main Office Would Not Warm Up To The Temp DesiredI Meet Mr [redacted] Later On The Property And Advised Him He Had More Heat But I Could Not Run It Because There Was Not Enough ElectricalMr [redacted] Said He Had To Get The Building Heating Better Before His Hud InspectionI Then Contacted [redacted] And Had Ms [redacted] Come Out And Let Us In And Increased the electricalWhen I Spoke To Mr [redacted] About It He Said It Should Have Been Included In My Contract And He Was Not Going To Pay The BillDuring The Spring Of Mrs [redacted] Did Have A Sequencer Fail Which Allowed Her Heat And AC To Run TogetherMy Technician Came And diagnosed ItI Then Followed Up With The Warranty PartDuring The Time Both Heating & Cooling System Have Been In We Have Only Warrantied One PartIt Was Only When Mr [redacted] Contacted Me Two Weeks Ago And I Reminded Him He Had Not Paid For The Electrical And A Labor Charge Would Be Needed To Diagnose A Problem He Decided He Was Not Going To PayThat I Needed To Come Back Because He Had a Prior WarrantyThey Have Enjoyed That system For Nearly Two Years And Never Called Our Office To Say They Were Having Trouble Or Were UnhappyOur Company Will Be Happy To Refer Him To Another Lennox Dealer To Handle Any Future Warranty Info He Might Need Or Any Parts He May Need Up To His Five Year Manufactor WarrantyHowever At This Time We Are Not Willing To Do Any Futher Business With [redacted] Via Mr Ed ***Thanks In Advance [redacted] ***