Complaint: [redacted] I am rejecting this response because:I need to see a copy of the change order request that Tedrick's has stated we signedTherein doubt that the scratches on the trailer were from the tear off crew, we have only used the trailer a few times since owning itAs we stated previously, we heard a crew member say " careful, don't hit the trailer again"As for me reaching out to you it was via the website where I left commentsYou should be able to locateYes, we were shocked at the time you came to collect the balance, so much so I wasnt sure what to sayYou told us not to call your brother if there were any problems yet you knew what had happened and still came to us to collectBarely acknowledging the troubles we had, it's hard to find good guys, it's the peak of the seasonHad I know you could have had a hand in helping us I may have voiced my concerns more forcefully.I didn't feel you even cared or would be able to make the decision of resolving these issuesNow I am reaching out to someone in the company who can help Sincerely, [redacted] And [redacted]
Please find attached the work order you signed for additional services performedThe price for the plywood replaced in the field of your roof is clearly stated in the original contract you signedYou initialed next to the gutter and downspout optionIf you need a copy of you original contract that can be provided alsoAt the time of completion and the payment was picked up your questions and apahrent dissatisfaction I would have thought should have been mentionedAs far as the motor home scratches a shingle falling down the side would have produced scratches of a vertical nature not horizontal such as tree branches produceWe are not refunding money for needed ventilation and wood replacement that you were made aware of and signed forWe are sorry you are dissatisfied but we cannot work for free
Complaint: [redacted] I am rejecting this response because:I need to see a copy of the change order request that Tedrick's has stated we signedTherein doubt that the scratches on the trailer were from the tear off crew, we have only used the trailer a few times since owning itAs we stated previously, we heard a crew member say " careful, don't hit the trailer again"As for me reaching out to you it was via the website where I left commentsYou should be able to locateYes, we were shocked at the time you came to collect the balance, so much so I wasnt sure what to sayYou told us not to call your brother if there were any problems yet you knew what had happened and still came to us to collectBarely acknowledging the troubles we had, it's hard to find good guys, it's the peak of the seasonHad I know you could have had a hand in helping us I may have voiced my concerns more forcefully.I didn't feel you even cared or would be able to make the decision of resolving these issuesNow I am reaching out to someone in the company who can help Sincerely, [redacted] And [redacted]
Complaint: [redacted] I am rejecting this response because: I disagree with the response from the business. Sincerely, [redacted] ***
Please find attached the work order you signed for additional services performedThe price for the plywood replaced in the field of your roof is clearly stated in the original contract you signedYou initialed next to the gutter and downspout optionIf you need a copy of you original contract that can be provided alsoAt the time of completion and the payment was picked up your questions and apahrent dissatisfaction I would have thought should have been mentionedAs far as the motor home scratches a shingle falling down the side would have produced scratches of a vertical nature not horizontal such as tree branches produceWe are not refunding money for needed ventilation and wood replacement that you were made aware of and signed forWe are sorry you are dissatisfied but we cannot work for free