Ted's Automotive and Repair Shop

Dear [redacted],Per our conversation last Friday October 21,2015. Here are the details for the customer [redacted] for his 1999 Mercury car cougar.1. [redacted] bring his car last March 6, 2015 to my shop complaint : blown head gasket with white smoke on tail pipe.2. When I checked on his car...

found out water pump is damaged, EGR pipe is cracked.3. I give him an estimate amount on how much he will spent for his car for the amount of $2,100.00 and I asked for down payment for the amount of $1,000.00 to buy partial parts for his car,but labor is not included in the down payment.4. When I was doing his car found out that instead of water pump he needs,he need water pump assembly parts include lower radiator hose and three by pass hose so it will need additional charged on it ! informed this to him that the revised estimate now is $2370.63 which I let him to have initial his name on work order da[redacted] March 13,20153:19 pm.5. EGR pipe parts become the main problem because the auto parts and dealer parts said the EGR pipe is discontinued already. I told the customer about this on March 13 when he was in the shop.6. Tried to look in the junkyard every Sunday for five times and had no luck.7. Called the customer March 23 at 9:23 am and March 24 at 10:15 am and March 31 at 10:22am, but no response from the customer.8. Customer stop by in the shop on the month of April and June 1 informed him that junkyard have no parts still.9. Finally and luckily after going back and forth in junkyard I found the EGR pipe that I need for his part on September 06, 2015.10. Customer car was running already by September 17, 2015. 11. Customer came in the shop by September 18 at 4:20 PM showed to him the car is running already and I recommended to him that he needs to change the high pressure hose power steering, but he refused to have it fixed.12. When asked for the total payment I showed him the work order with the balance of $1,370.63, but he refused to pay the balance telling me that the $1,000.00 that he gave me is for everything already for parts and labor.the revised authorized estimate amount $2,370.63, which means that I explained it to him and he has knowledge for the price that he will pay afterward.Thank you for calling me regarding this matter since I did not received anything from the mail. And please advise me if I did or failed something about his complaint.Respectfully yours,[redacted] S. [redacted] Owner October 25, 2015

Dear [redacted],
margin-bottom: 5pt;">Per our conversation last Friday October 21,2015. Here are the details for the customer [redacted] for his 1999 Mercury car cougar.
1. [redacted] bring his car last March 6, 2015 to my shop complaint : blown head gasket with white smoke on tail pipe.
2. When I checked on his car found out water pump is damaged, EGR pipe is cracked.
3. I give him an estimate amount on how much he will spent for his car for the amount of $2,100.00 and I asked for down payment for the amount of $1,000.00 to buy partial parts for his car,but labor is not included in the down payment.
4. When I was doing his car found out that instead of water pump he needs,he need water pump assembly parts include lower radiator hose and three by pass hose so it will need additional charged on it ! informed this to him that the revised estimate now is $2370.63 which I let him to have initial his name on work order da[redacted] March 13,20153:19 pm.
5. EGR pipe parts become the main problem because the auto parts and dealer parts said the EGR pipe is discontinued already. I told the customer about this on March 13 when he was in the shop.
6. Tried to look in the junkyard every Sunday for five times and had no luck.
7. Called the customer March 23 at 9:23 am and March 24 at 10:15 am and March 31 at 10:22am, but no response from the customer.
8. Customer stop by in the shop on the month of April and June 1 informed him that junkyard have no parts still.
9. Finally and luckily after going back and forth in junkyard I found the EGR pipe that I need for his part on September 06, 2015.
10. Customer car was running already by September 17, 2015. 11. Customer came in the shop by September 18 at 4:20 PM showed to him the car is running already and I recommended to him that he needs to change the high pressure hose power steering, but he refused to have it fixed.
12. When asked for the total payment I showed him the work order with the balance of $1,370.63, but he refused to pay the balance telling me that the $1,000.00 that he gave me is for everything already for parts and labor.
the revised authorized estimate amount $2,370.63, which means that I explained it to him and he has knowledge for the price that he will pay afterward.
Thank you for calling me regarding this matter since I did not received anything from the mail. And please advise me if I did or failed something about his complaint.
Respectfully yours,
[redacted] S. [redacted] Owner October 25, 2015

Review: I brought my 1999 Mercury Cougar at [redacted]s Automotive and owner "Mr. [redacted]" talked to me I told him to check the water pump because I think that theres a leak on my radiator. So he asked me to make a deposit of $1000 to begin the job and I specifically told him just repair what I specifically complained on my radiator and the part relativ to it and he accepted the job. He accepted and promised me the following. This will be done in a week [redacted] the owner promised so come you back and pick it up it should be ready by that time then gave me a pink invoice(Customers Copy of Estimate) da March 12, 2015 with invoice No.[redacted] that contained my info. and the amount that I paid in cash of $1,000 that he described a deposit so I signed beside the written amount on the estimate(Pink Invoice) So, I came back after a week (Thursday, March 19, 2015) to check if my car is ready for pick up. [redacted] said he's not done working on it. I asked him when can I get my car back I need it for work too. He asked me to"Come Back after 2 weeks, so I came back after two weeks and again he said its not done yet, a little confused I am, so I asked him again and he said to be easier for me, he will just call me to let me know its ready for pick up.Because I was also busy with work I didn't notice that 5 long months have passed, so I rushed and check on it because I never heard anything from Mr. [redacted]. So I came and checked on my car, "I WAS SURPRISED" I saw my cougar still on the jacks so I asked [redacted] and he showed me the part that he was having a hard time to find because he described it as an "Obsolete Part". Curious I am so I want back home to ask a friends help to search online that parts, a little surprised we saw multiple kinds and found the cheapest worth $30 and brought a copy to [redacted] to help him buy it. He asked us to go back after a week but we came after 2 weeks. This time he said the car is ready "BUT" he showed me multiple that he changed without my knowledge and permission to changed it charging me he said almost $2400.Desired Settlement: Finish the job that I told him to fix and deduct only the parts (water pump) which I estimated around $30 that he never showed a receipt on that parts he purchased also the labor on the $1000 I deposited. Without him asking me to pay more than $2400 that is not reflected on the first invoice that he gave me the first time.

Business

Response:

Dear [redacted],Per our conversation last Friday October 21,2015. Here are the details for the customer [redacted] for his 1999 Mercury car cougar.1. [redacted] bring his car last March 6, 2015 to my shop complaint : blown head gasket with white smoke on tail pipe.2. When I checked on his car found out water pump is damaged, EGR pipe is cracked.3. I give him an estimate amount on how much he will spent for his car for the amount of $2,100.00 and I asked for down payment for the amount of $1,000.00 to buy partial parts for his car,but labor is not included in the down payment.4. When I was doing his car found out that instead of water pump he needs,he need water pump assembly parts include lower radiator hose and three by pass hose so it will need additional charged on it ! informed this to him that the revised estimate now is $2370.63 which I let him to have initial his name on work order da[redacted] March 13,20153:19 pm.5. EGR pipe parts become the main problem because the auto parts and dealer parts said the EGR pipe is discontinued already. I told the customer about this on March 13 when he was in the shop.6. Tried to look in the junkyard every Sunday for five times and had no luck.7. Called the customer March 23 at 9:23 am and March 24 at 10:15 am and March 31 at 10:22am, but no response from the customer.8. Customer stop by in the shop on the month of April and June 1 informed him that junkyard have no parts still.9. Finally and luckily after going back and forth in junkyard I found the EGR pipe that I need for his part on September 06, 2015.10. Customer car was running already by September 17, 2015. 11. Customer came in the shop by September 18 at 4:20 PM showed to him the car is running already and I recommended to him that he needs to change the high pressure hose power steering, but he refused to have it fixed.12. When asked for the total payment I showed him the work order with the balance of $1,370.63, but he refused to pay the balance telling me that the $1,000.00 that he gave me is for everything already for parts and labor.the revised authorized estimate amount $2,370.63, which means that I explained it to him and he has knowledge for the price that he will pay afterward.Thank you for calling me regarding this matter since I did not received anything from the mail. And please advise me if I did or failed something about his complaint.Respectfully yours,[redacted] S. [redacted] Owner October 25, 2015