ID [redacted]We apologize for the inconvenience and the unforeseen delays that we have had with our manufacturer. At this time, we are happy to report that the correct materials from our manufacturer have arrived and we have contacted the customer to schedule her...
service date on March 8th, 2016. We expect to install her replacement window on that date. Please contact me if you need any further information.Thank you,Janette H[redacted]Office Manager[redacted]
Since we received this complaint on 7/6/16, we have contacted the customer and are currently working to set a date for follow up service. Please see a copy of the letter that was mailed to her on July 14, 2016. July 13, 2016 [redacted]
[redacted]...
[redacted]
[redacted] [redacted] Dear [redacted] Thank you for taking a few moments to address your concerns yesterday. I have already put your service request in for the towel rack and the caulking. Enclose are copies of our agreements which show the work to be completed along with the price. I have also enclosed a copy of the [redacted] paperwork. As you can see (on the top right side) there is the option of the same as cash which can be 6-12 months, a special rate with equal payments or special rate with custom payment. After speaking with you, I agree with your choice of the 9.9% interest rate for the life of the loan as your best option. We would have given you horrible service if you had received the same as cash plan. If you had not paid it off within the year, this would have meant 28.99% interest rate! We do greatly appreciate your business and I sincerely hope all of your questions, concerns, and services will be a thing of the past. Sincerely, Randy M[redacted]General Manager
December 23, 2015Revdex.comAttn: [redacted]Re: Complaint ID [redacted]Dear [redacted]:Our office was contacted via telephone by [redacted] regarding the Complaint ID [redacted].After reviewing this complaint, I am happy to report that we recently resolved all issues with [redacted]...
[redacted]'s gutter installation on December 15, 2015. We apologize for delay as we were at the mercy of a sub-contractor that was hired for this installation and whom ultimately was held accountablefor the services provided.We hope this resolves this complaint and apologize for any inconvenience.#Warmest Regards Janette H[redacted]Office Manager
Dear [redacted], Your request and complaint was left with and sent to the email of an employee that is no longer with the company. A refund check in the amount of $100 will be sent to you on Monday, May 4, 2015. We apologize for the miscommunication and delay in refund. We appreciate your...
business and the opportunity to help you protect your home.Warmest regards,See-Thru Management
A
representative from See-Thru Windows did come to your home as scheduled to provide
a consultation of our products and services. As a professionally licensed and
insured company we require all home owners or legal representatives to be
present to learn about our many product options, make...
shared decisions and if
necessary, be present for the signing of any legal documents. We strive to
provide a convenient time that works best with our customers schedules. In this
growing and competitive market of home improvement, it is not customary for our
representatives to leave written quotes for every customer. We find it unfortunate that we were not able to provide you with
pertinent information to aid in your decision making and apologize for any
miscommunication. We would like to thank you for sharing your experience as we will use this to evaluate our customer service.
See-Thru Windows apologizes for this unfortunate accident and apologizes for any inconvenience. A refund for the amount of damages requested will be issued immediately.Sincerely,See-Thru Windows
Our General Manager did speak to both [redacted] making every attempt to provide exceptional service. [redacted] continued to ask to see our cost breakdown of the project which is not something we provide to any customer. [redacted] said he understood our policy. [redacted] mentioned that she needed a service call for a loose towel rack and it was explained to her that our service department would follow up. [redacted] was contacted by our Service Manager and she did refuse our services.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: The information is incorrect. My response is as follows:“…there was an issue with dust in house even though plastic was hung over door to the bathroom.” There was no evidence that plastic had been hung over the door. If it was, it was not hung correctly.The walls are not made of drywall and mortar; this house was built in 1949 and the walls are plaster.The company’s response includes “we lowered Ms. [redacted]’ price” and refers to “the discounted price;” there was never any discussion of lowering or discounting the price. The contract price did not change.Samples of wainscoting were not provided. I did not see the wainscoting until it was installed and I find it very difficult to believe that they “have a lot of residential customers that love the wainscoting.”The reason I did not want them to return was they were not preparing the drywall properly for painting (using old-fashioned tape for the seams, for example). They also damaged the door frame and said it was already damaged. At that point I realized that the main floor bathroom was not going to be completed properly and I made the decision to have someone come in and do it properly. This was done quickly, professionally, and without all the dust.The bottom line: My experience with [redacted] and See-Through Windows was terrible and I would not recommend them to anyone. They misrepresented themselves in their response to my complaint and while I don't want to pay them anymore money, I will do so because I signed a contract and I am a person of integrity. Unfortunately, I don't thing that is true with their employees.
Regards,
[redacted]
Our last conversation with [redacted] was on the afternoon of Friday, October 30, 2015. The customer was informed that the refund payment would be mailed out immediately and that I believed our mail had already ran for the day. A refund payment of $2,860.00 check number [redacted] was cut on...
10/30/15 and placed in our outside USPS mailbox for pick up at our Waldorf, MD location. It was mailed to [redacted] Silver Spring, MD [redacted].This morning, after receiving the complaint, we called the customer and he did confirm that he received his refund payment.Thank you,Janette H[redacted]Office Manager###-###-####
December 16, 2015Revdex.comAttn: [redacted]Re: Complaint ID [redacted]Dear [redacted]:Thank you for contacting us today, via telephone to notify us of complaint ID [redacted]. We hope that our contact information is now updated correctly to avoid any delays in the future.Please note that we did...
discover “[redacted]” in our database. Apparently, we had one of his addresses already added to our “Do Not Call List” but discovered a second address in our system that was also linked to his name and phone number. We have made the proper change to prevent him from receiving any more calls.We apologize for any inconvenience.Sincerely,Janette H[redacted] Office Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:See Thru Windows has informed me that a replacement window will be put in my house on March 8. However, they have NOT told me that they are agreeing to honor the life-time guarantee that I have on my windows. They need to agree to this in writing. If they do this, then their resolution is acceptable to me.Regards,
[redacted]
Date: Sun, Oct 22, 2017 at 7:30 PMSubject: Re: See-Thru Complaint Response ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>This letter is to follow up on the previous communication I, [redacted], was carrying out, concerning SEE-THRU WINDOWS, DOORS & HOME IMPROVEMENTS, concerning their business practices and tactics. I requested a refund of my money, prior to the company having provided me any product or service; therefore, I must have a full refund of all the money I paid, up-front, and all additional monies I out-layed to them, it being that I never received the product (a new door) nor was I reimbursed my down-payment or was I able to ask them to move forward or purchase any supplies for the contract. If SEE-THRU WINDOWS, & DOORS & HOME IMPROVEMENTS is not held accountable for making restitution and for repaying me, in full, they will feel free to act, as they have with me, to other unsuspecting clientele, as well. This must not be allowed to happen. The statements, listed below, are not accurate. In fact, I decided to cancel the contract, prior to August 30, 2016; as well, after conducting further research with [redacted] and [redacted]’s, I determined that SEE-THRU WINDOWS, DOORS & HOME IMPROVEMENTS’ prices were not even competitive with either of the other two retailers.
[redacted]’s complaint indicates that the purchased date is 8/19/2017. This is incorrect. Our records indicate that [redacted] signed a contract for the purchase of a new door on August 13, 2016 for a total sale of $3,527.00. He provided us with an initial deposit of $500.00 along with...
the agreement to provide additional installments of; $675.00 on August 30, 2016; $500.00 on September 13, 2016; and $1,852.00 due on the date of job completion. As required by Maryland law, [redacted] was provided with the details of his right to cancel before midnight of August 19, 2016, as stated in the terms of the contract “Notice of Cancellation”. We were not notified that he wished to cancel. We continued to move forward with this project, ordered the product and attempted numerous times to contact him but was unsuccessful. After several months of leaving messages and reaching a “full” voicemail on the number provided, we were successful in reaching the customer and met with him on January 14, 2017. It was explained to him that if he chose to cancel his agreement he would forfeit his initial deposit of $500.00. In effort to assist the customer and move forward with the door that we already purchased, we agreed to lower the total sale price to $2,899.00. [redacted] agreed and signed a new amended contract, he also provided us with an additional deposit of $1,000.00 (total of $1,500.00) leaving a balance due of $1,399.00 to be paid at job completion. This second contract served as an addendum to the first and we still provided the customer with a right to cancel before midnight of January 21, 2017. We made several attempts to contact the customer to arrange a date for his installation and left numerous messages. On February 17, 2017, [redacted] contacted our office to cancel his contract. It was explained to him that he was past the rescission date therefore his deposit was non-refundable. Our general manager returned his call on February 21, 2017 and offered to move forward with the installation as we had already purchased his product or he would forfeit his deposit. On September 7, 2017, [redacted] contacted our office requesting his refund. Our general manager contacted him on September 11, 2017 and explained once again that he has two choices; move forward with the installation or forfeit his deposit. Copies of all contracts are available upon request. Thank you for your assistance in this matter.
Date: Wed, Jun 29, 2016 at 10:56 PMSubject: Re: [redacted] Rebuttal ([redacted])To: [redacted] <[redacted]>Sorry for the late response. The discounted price that was given to [redacted] was during the initial in home sales call that she agreed on. As a company we always give a price the we guarantee for a year and a discounted price if the customer agrees to do business today. Thanks,Craig HOperations Manager
Date: Tue, May 3, 2016 at 2:06 PMSubject: RE: [redacted] Rebuttal ([redacted])To: [redacted] <[redacted]>We sent one of our representatives to the home to present our products and all of our choices. The prospective client would not let the representative ask the appropriate questions or answer any that were asked but demanded a quote. It was explained that a quote could not be given without knowing what products and choices they wanted. They still refused to make any choices and said they wanted an emailed or mailed quote. We decided not to do business with them because they were disrespectful. Randy M[redacted]General Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: Two reasons 1) the See Thru Windows web site states customers will receive a free quote; 2) the sales person who came to my house told me he would email me the quote the next day. So they falsely advertise and their representatives don't tell the truth to potential customers.
Regards,
[redacted]
ID [redacted]We apologize for the inconvenience and the unforeseen delays that we have had with our manufacturer. At this time, we are happy to report that the correct materials from our manufacturer have arrived and we have contacted the customer to schedule her...
service date on March 8th, 2016. We expect to install her replacement window on that date. Please contact me if you need any further information.Thank you,Janette H[redacted]Office Manager[redacted]
Since we received this complaint on 7/6/16, we have contacted the customer and are currently working to set a date for follow up service. Please see a copy of the letter that was mailed to her on July 14, 2016. July 13, 2016 [redacted]
[redacted]...
[redacted]
[redacted] [redacted] Dear [redacted] Thank you for taking a few moments to address your concerns yesterday. I have already put your service request in for the towel rack and the caulking. Enclose are copies of our agreements which show the work to be completed along with the price. I have also enclosed a copy of the [redacted] paperwork. As you can see (on the top right side) there is the option of the same as cash which can be 6-12 months, a special rate with equal payments or special rate with custom payment. After speaking with you, I agree with your choice of the 9.9% interest rate for the life of the loan as your best option. We would have given you horrible service if you had received the same as cash plan. If you had not paid it off within the year, this would have meant 28.99% interest rate! We do greatly appreciate your business and I sincerely hope all of your questions, concerns, and services will be a thing of the past. Sincerely, Randy M[redacted]General Manager
December 23, 2015Revdex.comAttn: [redacted]Re: Complaint ID [redacted]Dear [redacted]:Our office was contacted via telephone by [redacted] regarding the Complaint ID [redacted].After reviewing this complaint, I am happy to report that we recently resolved all issues with [redacted]...
[redacted]'s gutter installation on December 15, 2015. We apologize for delay as we were at the mercy of a sub-contractor that was hired for this installation and whom ultimately was held accountablefor the services provided.We hope this resolves this complaint and apologize for any inconvenience.#Warmest Regards Janette H[redacted]Office Manager
Dear [redacted], Your request and complaint was left with and sent to the email of an employee that is no longer with the company. A refund check in the amount of $100 will be sent to you on Monday, May 4, 2015. We apologize for the miscommunication and delay in refund. We appreciate your...
business and the opportunity to help you protect your home.Warmest regards,See-Thru Management
A
representative from See-Thru Windows did come to your home as scheduled to provide
a consultation of our products and services. As a professionally licensed and
insured company we require all home owners or legal representatives to be
present to learn about our many product options, make...
shared decisions and if
necessary, be present for the signing of any legal documents. We strive to
provide a convenient time that works best with our customers schedules. In this
growing and competitive market of home improvement, it is not customary for our
representatives to leave written quotes for every customer. We find it unfortunate that we were not able to provide you with
pertinent information to aid in your decision making and apologize for any
miscommunication. We would like to thank you for sharing your experience as we will use this to evaluate our customer service.
See-Thru Windows apologizes for this unfortunate accident and apologizes for any inconvenience. A refund for the amount of damages requested will be issued immediately.Sincerely,See-Thru Windows
Our General Manager did speak to both [redacted] making every attempt to provide exceptional service. [redacted] continued to ask to see our cost breakdown of the project which is not something we provide to any customer. [redacted] said he understood our policy. [redacted] mentioned that she needed a service call for a loose towel rack and it was explained to her that our service department would follow up. [redacted] was contacted by our Service Manager and she did refuse our services.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: The information is incorrect. My response is as follows:“…there was an issue with dust in house even though plastic was hung over door to the bathroom.” There was no evidence that plastic had been hung over the door. If it was, it was not hung correctly.The walls are not made of drywall and mortar; this house was built in 1949 and the walls are plaster.The company’s response includes “we lowered Ms. [redacted]’ price” and refers to “the discounted price;” there was never any discussion of lowering or discounting the price. The contract price did not change.Samples of wainscoting were not provided. I did not see the wainscoting until it was installed and I find it very difficult to believe that they “have a lot of residential customers that love the wainscoting.”The reason I did not want them to return was they were not preparing the drywall properly for painting (using old-fashioned tape for the seams, for example). They also damaged the door frame and said it was already damaged. At that point I realized that the main floor bathroom was not going to be completed properly and I made the decision to have someone come in and do it properly. This was done quickly, professionally, and without all the dust.The bottom line: My experience with [redacted] and See-Through Windows was terrible and I would not recommend them to anyone. They misrepresented themselves in their response to my complaint and while I don't want to pay them anymore money, I will do so because I signed a contract and I am a person of integrity. Unfortunately, I don't thing that is true with their employees.
Regards,
[redacted]
Our last conversation with [redacted] was on the afternoon of Friday, October 30, 2015. The customer was informed that the refund payment would be mailed out immediately and that I believed our mail had already ran for the day. A refund payment of $2,860.00 check number [redacted] was cut on...
10/30/15 and placed in our outside USPS mailbox for pick up at our Waldorf, MD location. It was mailed to [redacted] Silver Spring, MD [redacted].This morning, after receiving the complaint, we called the customer and he did confirm that he received his refund payment.Thank you,Janette H[redacted]Office Manager###-###-####
December 16, 2015Revdex.comAttn: [redacted]Re: Complaint ID [redacted]Dear [redacted]:Thank you for contacting us today, via telephone to notify us of complaint ID [redacted]. We hope that our contact information is now updated correctly to avoid any delays in the future.Please note that we did...
discover “[redacted]” in our database. Apparently, we had one of his addresses already added to our “Do Not Call List” but discovered a second address in our system that was also linked to his name and phone number. We have made the proper change to prevent him from receiving any more calls.We apologize for any inconvenience.Sincerely,Janette H[redacted] Office Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:See Thru Windows has informed me that a replacement window will be put in my house on March 8. However, they have NOT told me that they are agreeing to honor the life-time guarantee that I have on my windows. They need to agree to this in writing. If they do this, then their resolution is acceptable to me.Regards,
[redacted]
Date: Sun, Oct 22, 2017 at 7:30 PMSubject: Re: See-Thru Complaint Response ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>This letter is to follow up on the previous communication I, [redacted], was carrying out, concerning SEE-THRU WINDOWS, DOORS & HOME IMPROVEMENTS, concerning their business practices and tactics. I requested a refund of my money, prior to the company having provided me any product or service; therefore, I must have a full refund of all the money I paid, up-front, and all additional monies I out-layed to them, it being that I never received the product (a new door) nor was I reimbursed my down-payment or was I able to ask them to move forward or purchase any supplies for the contract. If SEE-THRU WINDOWS, & DOORS & HOME IMPROVEMENTS is not held accountable for making restitution and for repaying me, in full, they will feel free to act, as they have with me, to other unsuspecting clientele, as well. This must not be allowed to happen. The statements, listed below, are not accurate. In fact, I decided to cancel the contract, prior to August 30, 2016; as well, after conducting further research with [redacted] and [redacted]’s, I determined that SEE-THRU WINDOWS, DOORS & HOME IMPROVEMENTS’ prices were not even competitive with either of the other two retailers.
[redacted]’s complaint indicates that the purchased date is 8/19/2017. This is incorrect. Our records indicate that [redacted] signed a contract for the purchase of a new door on August 13, 2016 for a total sale of $3,527.00. He provided us with an initial deposit of $500.00 along with...
the agreement to provide additional installments of; $675.00 on August 30, 2016; $500.00 on September 13, 2016; and $1,852.00 due on the date of job completion. As required by Maryland law, [redacted] was provided with the details of his right to cancel before midnight of August 19, 2016, as stated in the terms of the contract “Notice of Cancellation”. We were not notified that he wished to cancel. We continued to move forward with this project, ordered the product and attempted numerous times to contact him but was unsuccessful. After several months of leaving messages and reaching a “full” voicemail on the number provided, we were successful in reaching the customer and met with him on January 14, 2017. It was explained to him that if he chose to cancel his agreement he would forfeit his initial deposit of $500.00. In effort to assist the customer and move forward with the door that we already purchased, we agreed to lower the total sale price to $2,899.00. [redacted] agreed and signed a new amended contract, he also provided us with an additional deposit of $1,000.00 (total of $1,500.00) leaving a balance due of $1,399.00 to be paid at job completion. This second contract served as an addendum to the first and we still provided the customer with a right to cancel before midnight of January 21, 2017. We made several attempts to contact the customer to arrange a date for his installation and left numerous messages. On February 17, 2017, [redacted] contacted our office to cancel his contract. It was explained to him that he was past the rescission date therefore his deposit was non-refundable. Our general manager returned his call on February 21, 2017 and offered to move forward with the installation as we had already purchased his product or he would forfeit his deposit. On September 7, 2017, [redacted] contacted our office requesting his refund. Our general manager contacted him on September 11, 2017 and explained once again that he has two choices; move forward with the installation or forfeit his deposit. Copies of all contracts are available upon request. Thank you for your assistance in this matter.
Date: Wed, Jun 29, 2016 at 10:56 PMSubject: Re: [redacted] Rebuttal ([redacted])To: [redacted] <[redacted]>Sorry for the late response. The discounted price that was given to [redacted] was during the initial in home sales call that she agreed on. As a company we always give a price the we guarantee for a year and a discounted price if the customer agrees to do business today. Thanks,Craig HOperations Manager
Date: Tue, May 3, 2016 at 2:06 PMSubject: RE: [redacted] Rebuttal ([redacted])To: [redacted] <[redacted]>We sent one of our representatives to the home to present our products and all of our choices. The prospective client would not let the representative ask the appropriate questions or answer any that were asked but demanded a quote. It was explained that a quote could not be given without knowing what products and choices they wanted. They still refused to make any choices and said they wanted an emailed or mailed quote. We decided not to do business with them because they were disrespectful. Randy M[redacted]General Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: Two reasons 1) the See Thru Windows web site states customers will receive a free quote; 2) the sales person who came to my house told me he would email me the quote the next day. So they falsely advertise and their representatives don't tell the truth to potential customers.
Regards,
[redacted]